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TICKET ARCHIVE -> "QuickTime is missing software ... not available on the QuickTime server."
jrbt - Jun 25, 2006 - 9:08 pm
What do I do when encountering this error message:
"QuickTime is missing software required to perform this operation. Unfortunately, it is not available on the QuickTime server."
On my 1.25GHz G4 Mac I've been booting from my purchased OS X 10.2.8 located on my internal hard drive for a couple of years. For internet I've been using Netscape 7.2 or Safari along with QuickTime 6.5.3 which has always worked fine. Recently I bought OS X 10.4.6 and loaded it onto my external hard drive along with QuickTime 7.1.1 so I can have the option of booting either from that or from 10.2.8 by holding option upon startup. But now when I go online in 10.2.8 using either Netscape or Safari to any graphics website such as http://espn.go.com , the QuickTime doesn't work and instead I get a bunch of fractured QuickTime icons along with the error message shown above. This still happens if I disconnect the external hard drive so that the 10.4.6 can't be a factor, and even if, with it disconnected, I re-download and re-install QuickTime 6.5.3 onto the internal hard drive. If I reconnect the external hard drive and booth from 10.4.6 then the QuickTime 7.1.1, works okay, but sometimes I still need to go online in 10.2.8. Can someone advise how to fix this QuickTime problem.
(By the way, is that error message idiotic or what. Apple, you need to do better. Thanks for saying where the software isn't available - wow, is that ever useful to know! - um, how about also disclosing where it *is* available?)
"QuickTime is missing software required to perform this operation. Unfortunately, it is not available on the QuickTime server."
On my 1.25GHz G4 Mac I've been booting from my purchased OS X 10.2.8 located on my internal hard drive for a couple of years. For internet I've been using Netscape 7.2 or Safari along with QuickTime 6.5.3 which has always worked fine. Recently I bought OS X 10.4.6 and loaded it onto my external hard drive along with QuickTime 7.1.1 so I can have the option of booting either from that or from 10.2.8 by holding option upon startup. But now when I go online in 10.2.8 using either Netscape or Safari to any graphics website such as http://espn.go.com , the QuickTime doesn't work and instead I get a bunch of fractured QuickTime icons along with the error message shown above. This still happens if I disconnect the external hard drive so that the 10.4.6 can't be a factor, and even if, with it disconnected, I re-download and re-install QuickTime 6.5.3 onto the internal hard drive. If I reconnect the external hard drive and booth from 10.4.6 then the QuickTime 7.1.1, works okay, but sometimes I still need to go online in 10.2.8. Can someone advise how to fix this QuickTime problem.
(By the way, is that error message idiotic or what. Apple, you need to do better. Thanks for saying where the software isn't available - wow, is that ever useful to know! - um, how about also disclosing where it *is* available?)
TechSupport - Jul 31, 2006 - 10:40 pm
TechSupport - Jul 31, 2006 - 10:45 pm
TechSupport - Jul 31, 2006 - 10:50 pm
TechSupport - Jul 31, 2006 - 11:00 pm
TechSupport - Jul 31, 2006 - 11:05 pm
TechSupport - Jul 31, 2006 - 11:05 pm
- Jan 29, 2007 - 9:08 pm
It's six months later and no one ever responded to this inquiry, to my email address which is jrbt [at] eclipse.net or here on this forum. May I request a response once again. Thanks.
By the way it's "assistance" not "assistence".
John Beattie
By the way it's "assistance" not "assistence".
John Beattie
peter_ob - Jan 29, 2007 - 9:21 pm
Hi John,
Deleting com.apple.Quicktime.plist sometimes works. You can also try Apple Quicktime support for more solutions to your issue.
http://www.apple.com/quicktime/pro/faq.html
bests,
peter
Deleting com.apple.Quicktime.plist sometimes works. You can also try Apple Quicktime support for more solutions to your issue.
http://www.apple.com/quicktime/pro/faq.html
bests,
peter
jrbt - Jan 31, 2007 - 12:53 am
Dear Peter:
(What does the header mean on your most recent email, "Connections to SMB and AFP Shares Die (Moved)"?)
Thanks for your responses to my difficulty receiving the message
"QuickTime is missing software required to perform this operation. Unfortunately, it is not available on the QuickTime server." .
You wrote that deleting com.apple.Quicktime.plist sometimes works. I couldn't find that file, but I do find a file called com.apple.quicktimeplayer.plist - is that the one you mean.
Although I've been a Mac user since 1987, when it comes to OS X and all the Unix stuff I've reverted to being a novice. So can you tell me how to delete com.apple.quicktimeplayer.plist . Do I just go into the Library/Preferences folder and drag that .plist file to the trash? I'm very leery of tinkering with any of the System items unless I know what I'm doing, since I recognize that missteps can be disastrous. In case deleting that .plist file doesn't work, then my intuition is, I better drag it back out of the trash and put it back into the Library/Preferences folder again in case it's needed for something else.
So I'm going to try that if you confirm that such is the right way to do so.
Meanwhile as an aside: from a little bit of online reading I've been doing, can I guess that the problem is, when I installed 10.4.6 on my external hard drive so I could alternate between that and 10.2.8 by holding down option upon restart, it installed the "H.264 codec" in 10.4.6 for use with Quicktime 7.1.1 but maybe also installed it in 10.2.8 for use with Quicktime 6.5.3? Causing 10.2.8 to now be missing the (what's that other thing called) it needs to correctly display Quicktime files from the internet? And maybe it has something to do with 10.2.8 using Quicktime 6.5.3 not 7.1.1? It does seem odd since 10.2.8 was displaying internet Quicktime files just fine up until the minute I installed 10.4.6 on the external drive, but then stopped doing so, and still doesn't do so even when I disconnect the external drive, which seems to confirm that the installation of 10.4.6, which I directed towards the external drive, took the liberty of also changing something on the internal drive which I had not authorized it to do.
At http://www.apple.com/quicktime/resou...omponents.html it links to thirteen third-party codecs so I was going to start downloading those and installing them, beginning with DivX, but then decided to hold off because again, I don't feel comfortable mucking around with System entities without having a clear idea of what's going on.
Once again, I certainly do appreciate the help you're providing on this.
John Beattie
Vent department:
Since you asked: the reason I still shuttle back and forth between 10.2.8 and 10.4.6 is that frankly, the constant System "up"grades which have now been going on for decades only infrequently offer anything I want or need (we still don't need the "dock" - OnCue ca. 1989 did the same thing much better and less intrusively); much more frequently *take away* things I do want and need (System 6 allowed user-specified grid intervals among icons both horizontally and vertically, but System 7 took away the System attributes allowing third-parties to write utilities offering that function); scramble all my macros so they have to be completely rewritten (so now, since 9.2.2 I don't use macros at all any more - too much trouble); and require endless co-upgrades of programs and utilities. And then what happens? After a year or two of readjustment each time, *another* unnecessary new System comes along and the whole process starts all over again. The latest one? Intel Mac which is *never* going to support Classic so I'm *never* going to upgrade to Intel Mac, because I have some custom-written utilities of my own which were done for System 7 and upgraded to System 9 but it's simply daunting to go through the process again for OS X for *no* benefit. Plus, with every new System we're supposed to pay $128 so that Apple has something - not better, just arbitrarily different (such as the selection box being a solid gray box instead of the previous dashed outline box - not an improvement, just a cosmetic change that serves no purpose), and in many cases worse (there are so many examples, but here's one: when you drag icons to a new folder in OS X, in the destination folder they aren't automatically selected as they always were in Classic - that's simply sloppy, poor work) - to sell! So I'd really love to stick principally with 10.2.8 if I can - get to one level of my work where the System is set and *stay* there. We love Apple (and recognize that "Apple" is a five-letter word spelled S - T - E - V - E ) , but this scenario has gotten to be tedious and debilitating.
(What does the header mean on your most recent email, "Connections to SMB and AFP Shares Die (Moved)"?)
Thanks for your responses to my difficulty receiving the message
"QuickTime is missing software required to perform this operation. Unfortunately, it is not available on the QuickTime server." .
You wrote that deleting com.apple.Quicktime.plist sometimes works. I couldn't find that file, but I do find a file called com.apple.quicktimeplayer.plist - is that the one you mean.
Although I've been a Mac user since 1987, when it comes to OS X and all the Unix stuff I've reverted to being a novice. So can you tell me how to delete com.apple.quicktimeplayer.plist . Do I just go into the Library/Preferences folder and drag that .plist file to the trash? I'm very leery of tinkering with any of the System items unless I know what I'm doing, since I recognize that missteps can be disastrous. In case deleting that .plist file doesn't work, then my intuition is, I better drag it back out of the trash and put it back into the Library/Preferences folder again in case it's needed for something else.
So I'm going to try that if you confirm that such is the right way to do so.
Meanwhile as an aside: from a little bit of online reading I've been doing, can I guess that the problem is, when I installed 10.4.6 on my external hard drive so I could alternate between that and 10.2.8 by holding down option upon restart, it installed the "H.264 codec" in 10.4.6 for use with Quicktime 7.1.1 but maybe also installed it in 10.2.8 for use with Quicktime 6.5.3? Causing 10.2.8 to now be missing the (what's that other thing called) it needs to correctly display Quicktime files from the internet? And maybe it has something to do with 10.2.8 using Quicktime 6.5.3 not 7.1.1? It does seem odd since 10.2.8 was displaying internet Quicktime files just fine up until the minute I installed 10.4.6 on the external drive, but then stopped doing so, and still doesn't do so even when I disconnect the external drive, which seems to confirm that the installation of 10.4.6, which I directed towards the external drive, took the liberty of also changing something on the internal drive which I had not authorized it to do.
At http://www.apple.com/quicktime/resou...omponents.html it links to thirteen third-party codecs so I was going to start downloading those and installing them, beginning with DivX, but then decided to hold off because again, I don't feel comfortable mucking around with System entities without having a clear idea of what's going on.
Once again, I certainly do appreciate the help you're providing on this.
John Beattie
Vent department:
Since you asked: the reason I still shuttle back and forth between 10.2.8 and 10.4.6 is that frankly, the constant System "up"grades which have now been going on for decades only infrequently offer anything I want or need (we still don't need the "dock" - OnCue ca. 1989 did the same thing much better and less intrusively); much more frequently *take away* things I do want and need (System 6 allowed user-specified grid intervals among icons both horizontally and vertically, but System 7 took away the System attributes allowing third-parties to write utilities offering that function); scramble all my macros so they have to be completely rewritten (so now, since 9.2.2 I don't use macros at all any more - too much trouble); and require endless co-upgrades of programs and utilities. And then what happens? After a year or two of readjustment each time, *another* unnecessary new System comes along and the whole process starts all over again. The latest one? Intel Mac which is *never* going to support Classic so I'm *never* going to upgrade to Intel Mac, because I have some custom-written utilities of my own which were done for System 7 and upgraded to System 9 but it's simply daunting to go through the process again for OS X for *no* benefit. Plus, with every new System we're supposed to pay $128 so that Apple has something - not better, just arbitrarily different (such as the selection box being a solid gray box instead of the previous dashed outline box - not an improvement, just a cosmetic change that serves no purpose), and in many cases worse (there are so many examples, but here's one: when you drag icons to a new folder in OS X, in the destination folder they aren't automatically selected as they always were in Classic - that's simply sloppy, poor work) - to sell! So I'd really love to stick principally with 10.2.8 if I can - get to one level of my work where the System is set and *stay* there. We love Apple (and recognize that "Apple" is a five-letter word spelled S - T - E - V - E ) , but this scenario has gotten to be tedious and debilitating.
jrbt - Feb 1, 2007 - 1:43 am
P.S. Now I recall - after "up"grading to 10.4.6 I decided to give it a try making that my regular System instead of continuing to use 10.2.8. So I opened a pre-existing file in Illustrator 11.0 and *instantly* there was a huge bug in that placed files didn't appear correctly. Surprise! A giant upgrade problem right out of the gate. It used to feel worthwhile tackling these and resolving them, when new Systems were *improvements* over previous ones - but no longer.
peter_ob - Feb 2, 2007 - 8:12 pm
The quicktime preference files should be in Library>Preferences. Also try your users folder>library>Preferences.
Deleting preferences should give you no major problems. Go ahead install the codecs and do the latest software update. I don't see any problem with that. About your query about connections to SMB & AFP... I have no idea.
I hope you resolve your system issues soon.
bests,
peter
Deleting preferences should give you no major problems. Go ahead install the codecs and do the latest software update. I don't see any problem with that. About your query about connections to SMB & AFP... I have no idea.
I hope you resolve your system issues soon.
bests,
peter
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