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TICKET ARCHIVE -> reading apple mail from tools in firefox

rmarcelin - Oct 28, 2006 - 1:32 pm

since i upgrade to firefox 2 i have not been able to read my mail from tools in firefox. any suggestions? thanks

zek - Oct 28, 2006 - 4:02 pm

Hi, First, make sure mail.app is where it should be, in /Applications and not in some other folder or a sub-folder.

Most likely the system has somehow lost the default mail application it should open when you click a mailto: link (or in this case, select it from the menu). First check the settings. Strangely this setting is in mail.app itself, under preferences (odd for a system-wide setting). Select the 'general' tab, and see what the default is already.

If it's not mail.app, change it. If it is, you might be able to give the system a kick by changing it to something else then quitting, opening it again then changing it back. Then launch firefox again and see if it works.

Is there a message at all when you try to read mail, or does it just not happen?

If still no joy, write back.
Andy

rmarcelin - Oct 29, 2006 - 7:00 am

rmarcelin - Oct 29, 2006 - 7:04 am

thanks for your prompt response
tried everything you suggested but nothing worked. no message at all
i must be doing something wrong
once again thanks a million

rmarcelin - Oct 29, 2006 - 7:04 am

zek - Oct 29, 2006 - 9:14 am

Doe mail itself launch and work ok, when you launch it from finder?

rmarcelin - Oct 29, 2006 - 9:24 am

yes. i am using mail right now to read and answer but...from finder
another thank you

zek - Oct 29, 2006 - 9:52 am

To make sure all your extensions and so on are off, you can start in safe mode. This you need to do from command line and I don't know how familiar you are with that. Easiest way is this:
Open terminal.
get the folder containing firefox open in the finder, then right (or alt or option) click on it, and select 'Show package contents'. Open Contents-->MacOS. In that folder is 'Firefox'. If you drag that into the terminal window it will put in the path for you. in terminal now, you'll have your command prompt with the path to Firefox. You could actually launch it by hitting return now, but you need to tell it to use safe mode. All you need to do is make sure there is a space after Firefox, then put a dash (-) and 'safe-mode'. so it will look like this:
[comp-name]:[path to firefox]/Firefox.app/Contents/MacOS/firefox -safe-mode
hit return and firefox will launch asking if you want to make or save any changes. You don't so just launch safe mode (make sure everything is unchecked).

Then see if the 'read mail' works. I've not found any reports of this in newsgroups or web forums but it could be a bug in FF2.
Andy

rmarcelin - Oct 30, 2006 - 3:13 am

hi
thank you, andy!
you were very helpful. it is good to know there are people like you who are ready to help.
reg