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TICKET ARCHIVE -> reinstalling iPhoto on Mac Book

melsmac - Mar 24, 2007 - 10:42 pm

having problems with iPhoto on my Mac Book. The photos disappear from my library. I can find them in my hardrive but can't seem to make them stay put in my photo library.

is anyone else having this problem? I've verified permissions...tried deleting thumbs but no go.

someone suggested reinstalling iphoto from the start up disk but unsure how to do this without reinstalling everything else.

can you talk me through it?

thanks

philippe99 - Mar 25, 2007 - 7:11 am

Hi and welcome to macosx.com

Reinstall iPhoto from iLife CD:
http://docs.info.apple.com/article.html?artnum=300942

Reinstall bundled applications from startup disk:
http://docs.info.apple.com/article.html?artnum=301408


Regards
Philippe

Note1: please backup your iPhot Library before
Note2: the "If you're trying to reinstall an application but it appears dimmed.." remark in first link above may also be applicable when reinstalling from the startup disk

melsmac - Mar 25, 2007 - 11:55 am

Right now the pictures are in my library and seem to be staying there. But I'm unable to email them using my mail program. do you suggest reinstallation?

melsmac - Mar 25, 2007 - 1:34 pm

Hi Phillippe,

well, I reinstalled iphoto from the install disk and still can't email or edit pics.

I get a gray field with an exclamation mark where the pic should be. Please advise. What's up and what should I do?

thanks
Mel

philippe99 - Mar 25, 2007 - 1:52 pm

Hold the alt + command (apple) keys when double-clicking on the iPhoto program and select "rebuild the iPhoto library" option.
Post back answers
("?" means corrpted pics, hope that rebuild will fix them)
Philippe

melsmac - Mar 26, 2007 - 10:10 am

Nope. tried the rebuild option but no change.

Again...when I select a picture to Edit...all I get is a gray field and an ! (exclamation point not a question mark if that makes a difference) where the picture would be.

When I select email option, I get the field to choose picture size but after selecting a small field appears only momentarily and then disappears. But
no email.

philippe99 - Mar 26, 2007 - 2:22 pm

And if, through the Finder, you browse your folder Images (iPhotoLibrary/Modified//), can you double-click on images to view them (in Preview, I guess) ?
Phil

Ok.
------------A-----------------
Quit iPhoto
Open the iPhoto library folder.
Find AlbumData.xml.
Drag it to the Desktop.
Open iPhoto while holding down option-shift. It will now ask if you want to rebuild the library. iPhoto will now rebuild and repair the Library..well I guess

If not,

-------B----------------------
Testing if iPhoto Library is not corrupted..
1. Just make a copy (alt+drag) (from the photo folder, not from iPhoto itself) to the Desktop of some (2 or 3) pics that you can view in Preview but not in iPhoto.
2. Move the whole iPhoto library to another location (as a backup folder):
http://docs.info.apple.com/article.html?artnum=93603
3. Relaunch iPhoto. As iPhoto is not abled to find a library, it will prompt you to create one. Answer yes and select you classical Images folder to receive the new library.
http://docs.info.apple.com/article.h...en/hlp156.html
4. Now, import the few pics from the Desktop.

If they are well imported (well displayed in iPhoto, ..), surely that your old library was corrupted; you have to reimport all you pics from the backup...after having deleted the few pics of test

If they're not well imported....well...in this case, I run out ideas
Phil

melsmac - Mar 28, 2007 - 3:00 pm

My photos seem to be staying put in iphoto library. but still can't edit or email using iphoto program.

I get a gray field with an exclamation mark in the center where the pic should be. Feel free to pass my case on if you've run out of ideas, Phil

thanks
M

TechSupport - Mar 31, 2007 - 3:10 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=293091

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