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TICKET ARCHIVE -> Repairing startup-disc/ maintenance

dadgadder - Nov 5, 2007 - 9:27 pm

This is the message I get when I run Onyx maintenance "The volume needs to be repaired. To repair your startup-disk, start up from your Mac OS X Install disc (CD or DVD), then choose Utilities> Disk Utility...
is this the original install disc or would it be the latest disc I've installed (Tiger 10.4.6 now updated to 10.4.8)
then when I optimize the system I get this "Error detected while optimizing System" The command exited with a non-zero status.
I'm having some problems with the computer which are probably related to these messages. I have the current version of Onyx.

earthsaver - Nov 5, 2007 - 9:55 pm

Not understanding why you have an install disc with 10.4.6 and another with 10.4.8, but either one can startup your system (holding C until the gray apple appears). Open Disk Utility from the Utilities menu, choose your normal startup disk volume, and click Repair Disk.

- Ben

dadgadder - Nov 7, 2007 - 11:57 pm

Hi Ben, I only have one install disc w/ 10.4.6. I just mentioned that I updated to 10.4.8 in case it was important. I don't understand this statement......"but either one can startup your system (holding C until the gray apple appears)" What is starting up exactly?. Do I turn on the computer, then install the disc and go from there? and holding C until the gray apple appears is not familiar to me as well.

Charles

earthsaver - Nov 8, 2007 - 6:29 am

Startup is the routine that takes place between your computer being shutdown (off) and being at the login window or the Desktop, if it logs in automatically. At the beginning of startup, the user can control certain aspects of the system with various keyboard presses.

One of these, which should be marked on your Install Disc, is to insert the disc, restart, be holding C on the keyboard by the time the startup chime sounds, and release when you see the gray apple. This will tell the system to try to use the CD/DVD in the optical drive as the startup disk.

Once the Mac OS X Installer loads, you'll have a Utilities menu and Disk Utility inside, where you can try to repair your disk. Once you startup normally again, you can eject the disc and hopefully move forward with a smile. I also recommend that you allow Software Update to update you to 10.4.10 and apply any other updates available for your system.

dadgadder - Nov 8, 2007 - 6:29 pm

Thank you for the help! Your explanation of what to do looks articulate and easy to follow. I will implement it this weekend and get back to you. Question: Should I wait until after I repair the disc to update to 10.4.10?

Charles

earthsaver - Nov 8, 2007 - 7:11 pm

Sounds like a plan.

TechSupport - Nov 13, 2007 - 4:00 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=296422

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.

dadgadder - Nov 13, 2007 - 4:00 pm

I'm at the point in the process where I check the status of S.M.A.R.T. (verified) and select a disc and click "repair disc" but it (repair disc) won't hi-lite and respond

C