Ticket Options
Question Profile
| DATE | May 26, 2008 |
| TICKET | #337551 |
| STATUS | Closed |
| SUBJECT | restart computer does not work |
| CAT | Computers, Operating Systems, Applications or Connected Devices |
| TYPE | Operating System Features, Bugs and Problems |
| DESC | Apple |
| DESC | 10.4.X (Tiger) |
| PLATFORM | Apple Macintosh (PowerPC G3,G4,G5) |
| MODEL | G5 |
| PROC | |
| RAM | 1.5 |
| DRIVE | 20 gig |
| NAME | shmual wahli |
| USERNAME | shmual wahli |
| TECHNICAL | Little Experience |
| ISSUE | Need Advice |
Question Details
TICKET ARCHIVE -> restart computer does not work
shmual wahli - May 26, 2008 - 9:21 am
I ran Norton disk doctor and attempted to defrag the G5. After many hours of defrag, I got a message that the defrag could not be completed and needed to restart. I shut down and restarted; however, the same message is displayed: You need to restart your computer. Hold down the Power button for several seconds or press the restart button.
I have follow these instructions several times, but the computer does not restart.
Shmual Wahli
wahliprintmedia@verizon.net
I have follow these instructions several times, but the computer does not restart.
Shmual Wahli
wahliprintmedia@verizon.net
DeltaMac - May 26, 2008 - 12:03 pm
I don't have much good news...
Norton Disk doctor has not been updated for nearly 5 years, and wasn't very good at that time. Had you asked about Norton Disk Doctor here, you would have read some good information. Simple - don't use it, ever...
Now it's too late, and your hard drive directory is likely corrupted badly. I had the same thing happen to me before I learned this was all caused by running the Norton software. You need a disk repair tool that will help you. If you are running 10.4 or newer, then boot to your OS X install disk, and try to repair your disk using Disk Utility from the Utilities menu. If you are using an older version of OSX, or Disk Utility doesn't help - then I suggest that you purchase a good tool like Disk Warrior, and try that on your hard drive.
After a 'repair' by Norton Disk Doctor, you may not have any good luck until your boot to your installer disk, and reinstall your system, using the archive & install option. If the archive & install option does not help (which is very possible), then you use the last option, which is Erase & install. First, back up all your important files and documents, music, pictures, etc. When you erase your hard drive, your will lose everything that you don't have backed up.
Final note - There is no important need to defrag your hard drive on any modern operating system - except for very limited needs, such as a hard drive used for audio recording, or if you allow your hard drive to get nearly full (which is not a good idea in any case)
Good luck on getting your Mac to work again...
- Dale
Norton Disk doctor has not been updated for nearly 5 years, and wasn't very good at that time. Had you asked about Norton Disk Doctor here, you would have read some good information. Simple - don't use it, ever...
Now it's too late, and your hard drive directory is likely corrupted badly. I had the same thing happen to me before I learned this was all caused by running the Norton software. You need a disk repair tool that will help you. If you are running 10.4 or newer, then boot to your OS X install disk, and try to repair your disk using Disk Utility from the Utilities menu. If you are using an older version of OSX, or Disk Utility doesn't help - then I suggest that you purchase a good tool like Disk Warrior, and try that on your hard drive.
After a 'repair' by Norton Disk Doctor, you may not have any good luck until your boot to your installer disk, and reinstall your system, using the archive & install option. If the archive & install option does not help (which is very possible), then you use the last option, which is Erase & install. First, back up all your important files and documents, music, pictures, etc. When you erase your hard drive, your will lose everything that you don't have backed up.
Final note - There is no important need to defrag your hard drive on any modern operating system - except for very limited needs, such as a hard drive used for audio recording, or if you allow your hard drive to get nearly full (which is not a good idea in any case)
Good luck on getting your Mac to work again...
- Dale
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