Ticket Options

Question Profile

Question Details

TICKET ARCHIVE -> Restart Error

xtamtamx - May 26, 2008 - 10:53 am

I've taken this laptop to several Apple stores and then some. They all give me different "solutions" to my problem in the way of replacing parts. Originally I was told the hard drive went bad, so I installed a new one. Then an Mac "Genius" told me that there was a fan that needs to be replaced but since there was no warranty that it would run me $900. I brought to an Apple certified repair center and they went on to tell me the hard drive was bad but when I left it with them for three weeks, they did nothing with it and said it was working fine. Now I have it back and I can sit and tool around for about 15-20 minutes until the "You need to restart your computer" error pops up. I have no idea where to go from here.

DeltaMac - May 26, 2008 - 1:32 pm

$900 would be excessive for just a fan. The part is only around $50, then add 2-3 hours labor.
I think they suspect the temp sensor that controls that fan, which should be replacing the logic board, which would make more sense (although still expensive)

I recommend taking back to your favorite Apple service center, and ask if you qualify for a 'flat-rate repair', which means shipping to Apple's repair depot, where they will fix problems that would normally be repaired under warranty - not the result of accidental damage, such as a fall, or liquid damage. Charge is a flat rate - $350-$400 depending on model. Use those words 'ship to the repair depot for a flat rate repair' and wait patiently for the response.
You do need to backup your data before doing that, the repair depot may find that your hard drive also fails testing, and replace it. Your data on the drive will be lost in that case, so back up prior to taking it in.
Hey - good luck! Let me know how it goes...
- Dale

TechSupport - Jun 6, 2008 - 1:00 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=301015

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.

xtamtamx - Jun 6, 2008 - 1:00 pm

Apple charged a flat $900 because it's "3rd Tier repair" since a non-Apple certified person put the bigger hard drive in. So no matter what the actual repair costs, they have to charge $900 initially to restore it back to Apple standards. I can do whatever repairs are needed on my own, I just have no idea what actually needs repairing. The general consensus is that the hard drive needs repairing but I've already done that and still have had the same errors.

TechSupport - Jun 9, 2008 - 1:10 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=301070

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.

TechSupport - Jun 10, 2008 - 6:50 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=301110

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.