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TICKET ARCHIVE -> Reversion to An Earlier Version of Osx
hking - Jun 3, 2005 - 5:59 pm
What is the simplest way to revert to an earlier version of OSX -- say from 10.3.9 to 10.2.1?
earthsaver - Jun 3, 2005 - 6:19 pm
Boot from Jaguar CD. Choose Archive & Install from options sheet, accessed when selecting installation volume. On restart, do not install 10.2.8 combo update in Software Update because (1) you didn't want to and (2) it won't work anyway. Download 10.2.1 update from apple.com/support/downloads.
But why would you do such a thing?
- Ben
But why would you do such a thing?
- Ben
hking - Jun 3, 2005 - 6:51 pm
It is a suggestion from a friend, a suggestion that I am reluctant to follow. The reason for his suggestion is in the following question that I have submitted to the graphics forum:
After scanning a positive 35mm slide, "save as" results in a file of zero KB. The problem has arisen since updating to 10.3.9. What's the cause? What's the fix? I've been corresponding with Nikon Tech Support for the past week. That correspondence continues.
Scanner: Nikon Cool Scan V
Application software: Nikon Scan 4.0.2
Machine: iMac 600 MHz PowerPC G3
Memory: 512 MB
OSX: 10.3.9
After scanning a positive 35mm slide, "save as" results in a file of zero KB. The problem has arisen since updating to 10.3.9. What's the cause? What's the fix? I've been corresponding with Nikon Tech Support for the past week. That correspondence continues.
Scanner: Nikon Cool Scan V
Application software: Nikon Scan 4.0.2
Machine: iMac 600 MHz PowerPC G3
Memory: 512 MB
OSX: 10.3.9
earthsaver - Jun 3, 2005 - 6:56 pm
I saw that query. I was wondering whether Image Capture is an acceptable alternative application to Nikon Scan.
- Ben
- Ben
earthsaver - Jun 3, 2005 - 6:57 pm
Is there a version of Mac OS X in which this process worked before?
- Ben
- Ben
hking - Jun 3, 2005 - 7:10 pm
I'm unfamiliar with Image Capture. Nikon Scan permits several enhancements and corrections of the scanned image. I submit scanned images to someone who uses PhotoShop to further edit them. I don't have PhotoShop on the iMac. Nikon Scan performed without problem on all 10.2.x.
earthsaver - Jun 3, 2005 - 7:25 pm
Image Capture is Apple's Mac OS X-supplied application for capturing images from scanners and cameras. I'd be curious whether it works with your setup. You can do minor enhancements/corrections then with iPhoto.
Another thing to check: Do you have any other scanners? If so, try disconnecting them and see if Nikon Scan then works for you.
You might also want to check with Nikon.
- Ben
Another thing to check: Do you have any other scanners? If so, try disconnecting them and see if Nikon Scan then works for you.
You might also want to check with Nikon.
- Ben
hking - Jun 3, 2005 - 8:16 pm
On launch, Image Capture replies "No Image Capture device connected."
My only scanner is the Cool Scan V. There are no other peripheral devices connected.
Nikon Scan performs the scan and image capture process normally, insofar as I can discern. Then, "Save As" results in a file of zero KB.
I have been corresponding with Nikon Tech Support over the past week. That corespondence continues. They have made several suggestions -- including uninstall/re-install of Cool Scan. Thus far they have not found a solution.
My only scanner is the Cool Scan V. There are no other peripheral devices connected.
Nikon Scan performs the scan and image capture process normally, insofar as I can discern. Then, "Save As" results in a file of zero KB.
I have been corresponding with Nikon Tech Support over the past week. That corespondence continues. They have made several suggestions -- including uninstall/re-install of Cool Scan. Thus far they have not found a solution.
Saxphile - Jun 6, 2005 - 8:23 pm
Hi Herschell,
Download VueScan (http://www.hamrick.com/) and see if the Nikon scanner works with it. If it does, get the latest version of Nikon driver from their customer support and try it. If not, the scanner might be broken.
Cheers,
Charlie
--------
Computers are useless. They can only give you answers. -- Pablo Picasso
Download VueScan (http://www.hamrick.com/) and see if the Nikon scanner works with it. If it does, get the latest version of Nikon driver from their customer support and try it. If not, the scanner might be broken.
Cheers,
Charlie
--------
Computers are useless. They can only give you answers. -- Pablo Picasso
hking - Jun 6, 2005 - 8:59 pm
Thanks Charlie,
I'll check out your suggestion. But note this: The scanner produces a scanned image in fine fashion. Saving the scanned image with "Save As" fails, producing a file of zero KB. Such file cannot be opened with Nikon Scan nor with iPhoto, presumably because it contains no valid data. Nor can Nikon scan open a previously successfully saved scan, while iPhoto can open a previously successfully saved scan.
HK
I'll check out your suggestion. But note this: The scanner produces a scanned image in fine fashion. Saving the scanned image with "Save As" fails, producing a file of zero KB. Such file cannot be opened with Nikon Scan nor with iPhoto, presumably because it contains no valid data. Nor can Nikon scan open a previously successfully saved scan, while iPhoto can open a previously successfully saved scan.
HK
Saxphile - Jun 6, 2005 - 9:12 pm
Hi Herschell,
Yeah I noticed that, but honestly there's not much you can do if Nikon software doesn't work under 10.3. Try VueScan and make sure the scanner works, after that it's the Nikon engineers' responsibility to make their software work. Meanwhile you can see if VueScan does what you need to do. After all, making the scanner work is the most important thing for you.
Cheers,
Charlie
--------
Computers are useless. They can only give you answers. -- Pablo Picasso
Yeah I noticed that, but honestly there's not much you can do if Nikon software doesn't work under 10.3. Try VueScan and make sure the scanner works, after that it's the Nikon engineers' responsibility to make their software work. Meanwhile you can see if VueScan does what you need to do. After all, making the scanner work is the most important thing for you.
Cheers,
Charlie
--------
Computers are useless. They can only give you answers. -- Pablo Picasso
hking - Jun 6, 2005 - 10:59 pm
Charlie,
VueScan works! And that tells us that the scanner works and Nikon Scan does not -- at least in part. I'll relay this to Nikon.
It was a valuable suggestion, Charlie.
Thanks a lot,
HK
VueScan works! And that tells us that the scanner works and Nikon Scan does not -- at least in part. I'll relay this to Nikon.
It was a valuable suggestion, Charlie.
Thanks a lot,
HK
hking - Jun 9, 2005 - 8:22 pm
This is an update to my original and other preceding posts.
Readers of those posts may reasonably ask about my communication with Nikon Technical Support. I have had several exchanges and performed several tests over the past week. The advice from Nikon Level III Support is to clean install OSX, update to 10.3.9, then once again install Nikon Scan. The rationale is in Nikon's last post to me:
"While it is true that there is a big ? as to what the current cause of the corruption is and how it came to be that we have this issue, while it is also true that the problem could have been caused by a component of Nikon Scan that was adversely effected by the OS update, there is absolutely no question that a re-install of the OS will indeed fix this problem. I feel 100% confident in that comment as we most certainly have 10's of thousands of examples of Nikon Scan 4 running without issue on Mac OSX 10.3.9. I could also address this from the other side and say "only your system has encountered this problem and we have no other reports of this issue. If we confirm the compatibility with this OS and Nikon Scan 4 then it is without question that if you blanket your system (make it a standard install of OSX 10.3.9 without adding any other software or making configuration changes) then we have 10 thousand models of this situation where the issue does not occur.
We can rule out hardware issues. Your scanner scans and post an image to screen so at the point the image is up on screen hardware is no longer part of the scenario. The issue comes down to a file/save error which though it is being performed from within an application and it is the only application that exhibits the issue the actual processes running this file/save command are something like 70% OS and 25% application (im guessing at these numbers but it is within the correct ballpark). Our level I staff actually went a good deal into the OS and removed Nikon components that are left behind after a full uninstall. I will be clear that this does not mean every single component of Nikon Scan is cleaned from the system. OSX maintains data something similar to a Windows registry that end users cannot remove. These files help the OS track applications removed from the system and maintain records of things like the Crash log. It is possible the cause of the issue is still a residue from scan that has not been cleaned and this brings me to the following point. "System OS's do become corrupt and should be reinstalled every so often. It does not matter if the PC is a Mac or a PC the theory remains that when you write remove and rewrite files over and over again at some point you will encounter a problem that requires an OS reinstall. This is not something we can blame Apple or Microsoft for and equally fair you cannot blame the application experiencing the issue. The correct thing to do is to do the maintenance required and reinstall the OS. I do not see the point in a comment like "well if Nikon scan is not working maybe Vuescan is the better application" Vuescan may have the same issue 10 months down the road.
You can relate this to car maintenance. at 100k miles my transmission requires a overhaul and I do not wish to take the time or expense to perform this maintenance however if the transmission fails it was my responsibility to do the required maintenance. If you are experiencing this serious of an error, be it only with Nikon scan right now, you can relate that to the scenario of "im at 100k miles on my car and I notice that the transmission slips now and then. Do the maintenance now, avoid a major brake down later."
If I am to clean install OSX, I'm inclined to opt for 10.4.1, although that would require expenditure of $129 and a work-around for the absence of a DVD drive on my iMac G3.
Nikon's advice may offer the best -- perhaps only -- solution to my problem. I'd like to know what others in the Mac community think. I welcome all responses.
HK
Readers of those posts may reasonably ask about my communication with Nikon Technical Support. I have had several exchanges and performed several tests over the past week. The advice from Nikon Level III Support is to clean install OSX, update to 10.3.9, then once again install Nikon Scan. The rationale is in Nikon's last post to me:
"While it is true that there is a big ? as to what the current cause of the corruption is and how it came to be that we have this issue, while it is also true that the problem could have been caused by a component of Nikon Scan that was adversely effected by the OS update, there is absolutely no question that a re-install of the OS will indeed fix this problem. I feel 100% confident in that comment as we most certainly have 10's of thousands of examples of Nikon Scan 4 running without issue on Mac OSX 10.3.9. I could also address this from the other side and say "only your system has encountered this problem and we have no other reports of this issue. If we confirm the compatibility with this OS and Nikon Scan 4 then it is without question that if you blanket your system (make it a standard install of OSX 10.3.9 without adding any other software or making configuration changes) then we have 10 thousand models of this situation where the issue does not occur.
We can rule out hardware issues. Your scanner scans and post an image to screen so at the point the image is up on screen hardware is no longer part of the scenario. The issue comes down to a file/save error which though it is being performed from within an application and it is the only application that exhibits the issue the actual processes running this file/save command are something like 70% OS and 25% application (im guessing at these numbers but it is within the correct ballpark). Our level I staff actually went a good deal into the OS and removed Nikon components that are left behind after a full uninstall. I will be clear that this does not mean every single component of Nikon Scan is cleaned from the system. OSX maintains data something similar to a Windows registry that end users cannot remove. These files help the OS track applications removed from the system and maintain records of things like the Crash log. It is possible the cause of the issue is still a residue from scan that has not been cleaned and this brings me to the following point. "System OS's do become corrupt and should be reinstalled every so often. It does not matter if the PC is a Mac or a PC the theory remains that when you write remove and rewrite files over and over again at some point you will encounter a problem that requires an OS reinstall. This is not something we can blame Apple or Microsoft for and equally fair you cannot blame the application experiencing the issue. The correct thing to do is to do the maintenance required and reinstall the OS. I do not see the point in a comment like "well if Nikon scan is not working maybe Vuescan is the better application" Vuescan may have the same issue 10 months down the road.
You can relate this to car maintenance. at 100k miles my transmission requires a overhaul and I do not wish to take the time or expense to perform this maintenance however if the transmission fails it was my responsibility to do the required maintenance. If you are experiencing this serious of an error, be it only with Nikon scan right now, you can relate that to the scenario of "im at 100k miles on my car and I notice that the transmission slips now and then. Do the maintenance now, avoid a major brake down later."
If I am to clean install OSX, I'm inclined to opt for 10.4.1, although that would require expenditure of $129 and a work-around for the absence of a DVD drive on my iMac G3.
Nikon's advice may offer the best -- perhaps only -- solution to my problem. I'd like to know what others in the Mac community think. I welcome all responses.
HK
Saxphile - Jun 10, 2005 - 4:26 am
Hi Herschell,
While the Nikon engineer's arguement isn't entirely without reason (although I doubt VueScan will break), it is a lot less common for us OS X folks to fix problem by reinstalling the entire system. Having said that, it is a lot easier to do a clean install with OS X than Windows. Just choose "Archive and Install" during installation, and it would be as good as wiping your disk first.
However, if the Nikon engineer thinks a bad scan run caused this problem, try using OnyX to do the usual clean up and remove all the caches. Get OnyX from here:
http://www.titanium.free.fr/english.html
I wouldn't recommend Tiger on a G3. The CPU might be acceptable, but you're unlikely to have more than 512MB in your Mac, and Tiger is a memory hog.
Cheers,
Charlie
--------
Computers are useless. They can only give you answers. -- Pablo Picasso
While the Nikon engineer's arguement isn't entirely without reason (although I doubt VueScan will break), it is a lot less common for us OS X folks to fix problem by reinstalling the entire system. Having said that, it is a lot easier to do a clean install with OS X than Windows. Just choose "Archive and Install" during installation, and it would be as good as wiping your disk first.
However, if the Nikon engineer thinks a bad scan run caused this problem, try using OnyX to do the usual clean up and remove all the caches. Get OnyX from here:
http://www.titanium.free.fr/english.html
I wouldn't recommend Tiger on a G3. The CPU might be acceptable, but you're unlikely to have more than 512MB in your Mac, and Tiger is a memory hog.
Cheers,
Charlie
--------
Computers are useless. They can only give you answers. -- Pablo Picasso
hking - Jun 10, 2005 - 7:52 am
Charlie,
I like your advice. I'll check out OnyX -- and maybe I'll opt for a new Mac with Tiger sooner than I would have in the absence of my problem.
Thanks again for your help,
HK
I like your advice. I'll check out OnyX -- and maybe I'll opt for a new Mac with Tiger sooner than I would have in the absence of my problem.
Thanks again for your help,
HK
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