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TICKET ARCHIVE -> Safari 3.11 says no

ranasta - May 28, 2008 - 8:47 pm

I just upgraded to 10.5. Immediately upon launch it did the software update and I'm now running 10.5.3. Trouble is, I downloaded Safari from Apple's website but it won't install... says the OS must be at least 10.5.2. I must be missing something here.
Lew

DeltaMac - May 28, 2008 - 9:39 pm

What version of Safari do you have in your Applications folder?
Leopard installs the correct version of Safari. Why did you need to download the Safari update separately? Just for info, I have often struggled to get the separate Safari download to install properly, but the software update always gets it right. Safari 3 is one of the few updates that I have seen in several years that often works better through the Software Update.

Let me know what you find out...
- Dale

ranasta - May 29, 2008 - 6:40 am

Sorry, I forgot to mention that when I tried to run Safari in the Applications folder (v3.11) I got "You cannot use this version of Safari with this version of Mac OSX". That's why I downloaded the version from the Apple website. I took a screenshot of the Safari info and the error message but I can't seem to attach it to this email.
Lew

DeltaMac - May 29, 2008 - 9:56 am

Did you move Safari to another location on your hard drive (and not in your Applications folder)? Most Apple apps will not update successfully, if you have moved it out of the original location.
Delete that older Tiger version of Safari 3, and reinstall from your Leopard installer disk. You can download Pacifist to get just Safari from the installer disk.
http://www.charlessoft.com/

ranasta - May 30, 2008 - 6:19 am

I took your advice and downloaded Pacifist. After deleting Safari 3.11 from the apps folder I extracted Safari from the install disc. Voilá it works. Odd though. The version I now have is called 3.04 which, if my math is correct, should be an OLDER one than 3.11. Well, I suppose as long as it works!
Thank you.

DeltaMac - May 30, 2008 - 7:21 am

If you run your Software Update, you should then get the newer version - which is the 3.1.1 version that you were trying to install. Or, you should now find that new version will install.
The other (better) choice, is to download the 10.5.3 combined updater, and install that. It will install on top of the 10.5.3 that you have now, and should result in that newer version. Here's the link to the 10.5.3 combined updater.
http://www.apple.com/support/downloa...mboupdate.html
- Dale

ranasta - May 30, 2008 - 1:32 pm

All is well. Thanks
Lew

TechSupport - Jun 2, 2008 - 1:40 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=300910

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.