Ticket Options
Question Profile
| DATE | Aug 18, 2006 |
| TICKET | #27771 |
| STATUS | Closed |
| SUBJECT | Safari and IE not loading/connecting |
| CAT | Home/Business Network and/or Internet Connection |
| TYPE | Software, Operating Systems |
| DESC | |
| DESC | |
| PLATFORM | Apple Macintosh (PowerPC G3,G4,G5) |
| MODEL | emac |
| PROC | 700 MHz |
| RAM | 128 |
| DRIVE | 40 gig., 23 available |
| NAME | Charles |
| USERNAME | techtwit |
| TECHNICAL | Little Experience |
| ISSUE | Need Advice |
Question Details
TICKET ARCHIVE -> Safari and IE not loading/connecting
techtwit - Aug 18, 2006 - 6:53 pm
A week ago I lost dsl on my emac (Please review my postings). After I'd done an Archive and Install, preferences repair (never to successful completion — hm-m-m.)and disk repair by way of Disk Utility, the Maclueless ISP tech felt that the problem was with the ethernet port; hence my queries about getting back online using FireWire. (Which I'd still like to learn how to do, BTW.)
Yesterday, however, my son got back online using Firefox, which he'd downloaded sometime back. Do I have to do a total clean install now, or is there an easier solution?
Yesterday, however, my son got back online using Firefox, which he'd downloaded sometime back. Do I have to do a total clean install now, or is there an easier solution?
Cheryl - Aug 19, 2006 - 2:46 am
Charles,
Since your son has been able to use a browser to connect to the internet, the problem is not the system installed.
Before I can help troubleshoot, I need to know a few things.
How are you connecting to the internet - dialup, DSL modem, or Cable modem?
Do you have an ethernet router connected to your setup?
Is the problem just with your browser? Can you get email?
What version OS X are you running?
Cheryl
Since your son has been able to use a browser to connect to the internet, the problem is not the system installed.
Before I can help troubleshoot, I need to know a few things.
How are you connecting to the internet - dialup, DSL modem, or Cable modem?
Do you have an ethernet router connected to your setup?
Is the problem just with your browser? Can you get email?
What version OS X are you running?
Cheryl
Cheryl - Aug 22, 2006 - 12:24 am
User wrote:
I posted my questions on Thursday and Cheryl responded within 8 hrs. In the wee hrs. no less. Truly amazing! Now — Her response consisted of a request for more info. but the "respond" quick link linked to no obvious means (at least to me) of registering that response. So I tried, quite contrary to your specific instructions, to email my reply. Unsurprisingly that didn't work, so now I'm trying this avenue.
So, to Cheryl:
1. I'm connected via DSL modem: "A week ago I lost dsl on my emac"
2. No router per se, but there is a VOIP "adapter" (their term) between the DSL modem and the computer; however, the first thing the ISP tech had me do was to hook the modem directly to the Mac. Problem persisted.
3. The problem seems to be isolated to just Safari and Internet Explorer. A week ago I may not have been able to get email (via Mail), but I can't remember: I had my daughter's identical emac connected and was receiving email on it until Monday the 14th. I've received mail on this Mac definitely yesterday and today and may well have been receiving mail the whole time since the trouble first began (both browsers) around midnight of the 10th/11th.
4. I'm running 10.3.9 which I reinstalled per Archive and Install on the 12th. Nevertheless, Permissions Repair is not working — hangs up about half way through,
and Mail (still) has to be Forced Quit every time.
Thank you very much for your efforts — I miss Safari so much since she's been gone!
Charles
P.S. Network Pane in Preferences is showing 172.25.25.2 as IP address. ISP tech tells me that should be, if the e-net port was working right, something like 192.etc.etc. ??? Sure hope this gets to you soon. Thanks again for your very prompt reply.
I posted my questions on Thursday and Cheryl responded within 8 hrs. In the wee hrs. no less. Truly amazing! Now — Her response consisted of a request for more info. but the "respond" quick link linked to no obvious means (at least to me) of registering that response. So I tried, quite contrary to your specific instructions, to email my reply. Unsurprisingly that didn't work, so now I'm trying this avenue.
So, to Cheryl:
1. I'm connected via DSL modem: "A week ago I lost dsl on my emac"
2. No router per se, but there is a VOIP "adapter" (their term) between the DSL modem and the computer; however, the first thing the ISP tech had me do was to hook the modem directly to the Mac. Problem persisted.
3. The problem seems to be isolated to just Safari and Internet Explorer. A week ago I may not have been able to get email (via Mail), but I can't remember: I had my daughter's identical emac connected and was receiving email on it until Monday the 14th. I've received mail on this Mac definitely yesterday and today and may well have been receiving mail the whole time since the trouble first began (both browsers) around midnight of the 10th/11th.
4. I'm running 10.3.9 which I reinstalled per Archive and Install on the 12th. Nevertheless, Permissions Repair is not working — hangs up about half way through,
and Mail (still) has to be Forced Quit every time.
Thank you very much for your efforts — I miss Safari so much since she's been gone!
Charles
P.S. Network Pane in Preferences is showing 172.25.25.2 as IP address. ISP tech tells me that should be, if the e-net port was working right, something like 192.etc.etc. ??? Sure hope this gets to you soon. Thanks again for your very prompt reply.
Cheryl - Aug 22, 2006 - 1:03 am
Charles,
Try this and then let me know if your connection improves.
Go to Home>Library>Preferences.
Go to the view menu and select by list, putting all the files in alpha order.
Locate and trash the following files:
com.apple.internetconfig.plist
com.apple.internetconfigpriv.plist
com.apple.preference.internet.plist
com.apple.Safari.plist
(Do not trash the Mail preference file as you will lose all your accounts)
Close the window an then go to Hard Drive>Library>Preferences.
Trash the com.apple.networkConfig.plist file.
Close the window.
Now use the OS X 10.3 CD to start up the computer.
Do Not Click on the installer screen.
Instead go to the Installer Menu and select Disk Utility.
When that opens click on the second icon in the side bar at the left, then click on Repair Disk at the bottom right.
Watch the activity screen. If it does any repairs - you will need to click on the Repair Disk button a second time after the first pass is done. The object is to make sure it finds all the problems and repairs them. You may need to hit that button a third or fourth time to get no references to repairs made.
Now click on Repair Permissions.
When that is done, quit Disk utility and restart the computer.
Empty the trash.
Now go to Network Pane in System Preferences and make sure you are set correctly - --
In Network Pane>Uder the Show pull down Menu select Built in Ethernet then click on the TCP/IP. You should be set to Using DHCP
That IP address list will indeed start with 192.xxx
If it does not, click on Renew DHCP Lease.
Click on the Ethernet tab and make sure that is set to Automatic.
If you make changes in this window, click on the Apply button.
Next, Use the pull down menu in show to select Network Status.
This window should list Built In Ethernet. The IP address should also show 192.xxx.
Close the window.
Give Safari a try and let me know how you do.
If you continue to have problems logging into this web site to respond, you can send me an email direct at Cheryl@macosx.com
Make sure you put in the Subject: Safari and IE not loading/connecting
so my spam filters do not trash your email.
Cheryl
Try this and then let me know if your connection improves.
Go to Home>Library>Preferences.
Go to the view menu and select by list, putting all the files in alpha order.
Locate and trash the following files:
com.apple.internetconfig.plist
com.apple.internetconfigpriv.plist
com.apple.preference.internet.plist
com.apple.Safari.plist
(Do not trash the Mail preference file as you will lose all your accounts)
Close the window an then go to Hard Drive>Library>Preferences.
Trash the com.apple.networkConfig.plist file.
Close the window.
Now use the OS X 10.3 CD to start up the computer.
Do Not Click on the installer screen.
Instead go to the Installer Menu and select Disk Utility.
When that opens click on the second icon in the side bar at the left, then click on Repair Disk at the bottom right.
Watch the activity screen. If it does any repairs - you will need to click on the Repair Disk button a second time after the first pass is done. The object is to make sure it finds all the problems and repairs them. You may need to hit that button a third or fourth time to get no references to repairs made.
Now click on Repair Permissions.
When that is done, quit Disk utility and restart the computer.
Empty the trash.
Now go to Network Pane in System Preferences and make sure you are set correctly - --
In Network Pane>Uder the Show pull down Menu select Built in Ethernet then click on the TCP/IP. You should be set to Using DHCP
That IP address list will indeed start with 192.xxx
If it does not, click on Renew DHCP Lease.
Click on the Ethernet tab and make sure that is set to Automatic.
If you make changes in this window, click on the Apply button.
Next, Use the pull down menu in show to select Network Status.
This window should list Built In Ethernet. The IP address should also show 192.xxx.
Close the window.
Give Safari a try and let me know how you do.
If you continue to have problems logging into this web site to respond, you can send me an email direct at Cheryl@macosx.com
Make sure you put in the Subject: Safari and IE not loading/connecting
so my spam filters do not trash your email.
Cheryl
Cheryl - Aug 24, 2006 - 10:55 am
from user:
Followed your instructions —twice, to make sure, but to no avail. Also Mail is more goofed up now than it was before. Only the INBOX contents are being saved, and it still has to be forced quit. (This, BTW, is the second time I've written this, the 1st writing having been saved into the cybernetic black void) All other mailboxes show the lists of the items that were once there, plus info — to/from, dates, subjects, etc., but the items themselves have been scrubbed. Kinda off-pissing since I had a lot of correspondence stored that I might need later. I know —backup, backup, backup. Speaking of which: Correct me if I'm wrong, but is all this leading with increasing certitude to an erase and install? If so, where do I find and how do I backup my Safari bookmarks? And is there anything I need to know regarding backup and reloading procedures/cautions/etc. in general? One last thing, after running disk repair thrice, every attempt to repair preferences gets interrupted half way through with
"Disk Utility has lost its connection with the Disk Manager Tool and cannot continue.
Please Quit and relaunch Disk Utility."
Oh, and the IP address is still camped out at 172.xxx . Why does that not surprise me?
Followed your instructions —twice, to make sure, but to no avail. Also Mail is more goofed up now than it was before. Only the INBOX contents are being saved, and it still has to be forced quit. (This, BTW, is the second time I've written this, the 1st writing having been saved into the cybernetic black void) All other mailboxes show the lists of the items that were once there, plus info — to/from, dates, subjects, etc., but the items themselves have been scrubbed. Kinda off-pissing since I had a lot of correspondence stored that I might need later. I know —backup, backup, backup. Speaking of which: Correct me if I'm wrong, but is all this leading with increasing certitude to an erase and install? If so, where do I find and how do I backup my Safari bookmarks? And is there anything I need to know regarding backup and reloading procedures/cautions/etc. in general? One last thing, after running disk repair thrice, every attempt to repair preferences gets interrupted half way through with
"Disk Utility has lost its connection with the Disk Manager Tool and cannot continue.
Please Quit and relaunch Disk Utility."
Oh, and the IP address is still camped out at 172.xxx . Why does that not surprise me?
Cheryl - Aug 24, 2006 - 10:57 am
from user:
as soon as I sent that email I got a little suspicious since I didn't hear the "jet take-off". Checked the Sent box and there it was?!? Saved and everything. Also a bunch (not all) of the items in the other boxes have showed back up. And a second Mail icon has popped up on the dock bouncing away. Gad! but this application has gotten so screwed up. Troubles all started when I switched ISP from Earthlink to CTI Technologies ( aka va.net) 8 months ago.
as soon as I sent that email I got a little suspicious since I didn't hear the "jet take-off". Checked the Sent box and there it was?!? Saved and everything. Also a bunch (not all) of the items in the other boxes have showed back up. And a second Mail icon has popped up on the dock bouncing away. Gad! but this application has gotten so screwed up. Troubles all started when I switched ISP from Earthlink to CTI Technologies ( aka va.net) 8 months ago.
Cheryl - Aug 24, 2006 - 11:19 am
Charles,
When you used Earthlink, did you install their program? I am wondering if that program is what is causing all this grief.
I am also wondering if you have two Applications folders. Click twice on the Hard drive icon. Now go to the View menu and select by list.
Do you have one folder of each or more than one?
Now check the Applications folder. Go to the view menu and select by list and see if you have two of Mail or any other program.
Let me know what you find.
Cheryl
When you used Earthlink, did you install their program? I am wondering if that program is what is causing all this grief.
I am also wondering if you have two Applications folders. Click twice on the Hard drive icon. Now go to the View menu and select by list.
Do you have one folder of each or more than one?
Now check the Applications folder. Go to the view menu and select by list and see if you have two of Mail or any other program.
Let me know what you find.
Cheryl
Cheryl - Aug 25, 2006 - 12:46 am
from user:
No duplications other than the OS9 Applications folder, and that's not a duplication. Inside that folder, however, was (past tense —trashed it) an insidious Earthlink folder loaded with all kinds of stuff.
No duplications other than the OS9 Applications folder, and that's not a duplication. Inside that folder, however, was (past tense —trashed it) an insidious Earthlink folder loaded with all kinds of stuff.
Cheryl - Aug 25, 2006 - 1:01 am
Charles,
Go to System Preferences (the light switch in the dock) and select Classic.
Is Classic running? If so, click on the Stop button.
Now uncheck the box next to Start Classic when you log in.
Did you install Earthlink in the OS X side? To double check, click twice on the hard drive icon.
You should have a white box in the title bar of the window at the far right side with a small magnifying glass. Type in Earthlink.
Does it find any files? If so, clicking on one file name will show you where it is at the bottom of the window in the border. Click twice on the last folder in that list and a new window will open with that file showing. Drag it to the trash.
Do the same with all the Earthlink files it finds.
Restart the computer and empty the trash.
Let me know how you do.
Cheryl
Go to System Preferences (the light switch in the dock) and select Classic.
Is Classic running? If so, click on the Stop button.
Now uncheck the box next to Start Classic when you log in.
Did you install Earthlink in the OS X side? To double check, click twice on the hard drive icon.
You should have a white box in the title bar of the window at the far right side with a small magnifying glass. Type in Earthlink.
Does it find any files? If so, clicking on one file name will show you where it is at the bottom of the window in the border. Click twice on the last folder in that list and a new window will open with that file showing. Drag it to the trash.
Do the same with all the Earthlink files it finds.
Restart the computer and empty the trash.
Let me know how you do.
Cheryl
Cheryl - Aug 26, 2006 - 3:20 pm
from user:
Well, Cheryl —
I cleared out all the Earthlink garbage per your latest instructions. (And no, Classic isn't now and was never running). In doing that both "personal" and "business" "In" drawers got cleaned out. When I switched ISPs, "In" mail kept going into Library/Mail/Mailboxes/INBOX.mbox. It (INBOX.mbox) wasn't labeled "Earthlink" per se and of course I didn't trash its contents when clearing out Earthlink labeled material — not intentionally anyway, but the contents got trashed nevertheless. Them and the contents of the Drafts.mbox as well. The good news regarding Mail is that the PSAD-W (Perpetually Spinning Activity Daisy-Wheel) isn't. And, perhaps consequently, Mail no longer has to be Forced to quit. Sadly however, Safari and IE still won't connect.
I very much appreciate your efforts at getting this issue put to bed. (Don't you ever sleep? — seems like you're answering my emails 24/7?). If you feel that a clean install would be the most expeditious way to get things straightened up, pay no heed to my trepidation about taking that step. Most of my concerns involve getting everything backed up that should be backed up and then afterwards putting it all back where it's supposed to go. David Pogue (The Missing Manual Series; Mac OS X -Panther) Is a little sketchy on that aspect of clean installing. Since I don't speak Unix — I could sooner learn Mongolian — I REALLY don't want to go mucking around in Terminal. So, where do we go from here?
Thankfully yours,
Charlie
Well, Cheryl —
I cleared out all the Earthlink garbage per your latest instructions. (And no, Classic isn't now and was never running). In doing that both "personal" and "business" "In" drawers got cleaned out. When I switched ISPs, "In" mail kept going into Library/Mail/Mailboxes/INBOX.mbox. It (INBOX.mbox) wasn't labeled "Earthlink" per se and of course I didn't trash its contents when clearing out Earthlink labeled material — not intentionally anyway, but the contents got trashed nevertheless. Them and the contents of the Drafts.mbox as well. The good news regarding Mail is that the PSAD-W (Perpetually Spinning Activity Daisy-Wheel) isn't. And, perhaps consequently, Mail no longer has to be Forced to quit. Sadly however, Safari and IE still won't connect.
I very much appreciate your efforts at getting this issue put to bed. (Don't you ever sleep? — seems like you're answering my emails 24/7?). If you feel that a clean install would be the most expeditious way to get things straightened up, pay no heed to my trepidation about taking that step. Most of my concerns involve getting everything backed up that should be backed up and then afterwards putting it all back where it's supposed to go. David Pogue (The Missing Manual Series; Mac OS X -Panther) Is a little sketchy on that aspect of clean installing. Since I don't speak Unix — I could sooner learn Mongolian — I REALLY don't want to go mucking around in Terminal. So, where do we go from here?
Thankfully yours,
Charlie
Cheryl - Aug 26, 2006 - 4:08 pm
Charles,
I know you have done this before, but let's do it again.
Go to Home>Library>Preferences
Go to the view menu and select by list to put everything in alpha order.
Find the following files and trash them.
com.apple.internetconfig.plist
com.apple.internetconfigpriv.plist
com.apple.preference.internet.plist
com.apple.Safari.plist
Close the window.
Empty the trash.
Go to System Preferences>Network.
Choose Built-in Ethernet from the Show pop-up menu (the Configure pop-up menu prior to Mac OS X 10.1).
Click the TCP/IP tab, if it doesn't open to that screen automatically.
Choose Using DHCP in the configure pull down menu.
Now click on Renew DHCP Lease.
Click on configure IPv6 button at the bottom of the window.
Select automatically from the pull down menu in the window that appears. Click OK
Are there any numbers in the DNS Servers box? If there are delete them.
Are there any numbers in the Search Domains box? If there are delete them.
click the PPPoE button.
Uncheck connect using PPPoE
Click on the Proxy button
Configure Proxies should be set to Manually
Uncheck all the boxes in the proxy server section.
If there are any numbers in the Bypass proxy settings, delete them.
click on Ethernet button
Select Automatically in the Configure pull down menu.
Now click on Apply Now button
Close system Preferences.
Open Safari.
Go to the Safari menu and select Empty Cache.
You will get a message asking if you are sure. Click on Empty.
this may take a while. When done go to the History menu and select Clear History at the bottom.
Now go to Safari Menu>Preferences>General
what is the home page set to? Change that to http://www.macosx.com/
Click on the Advanced icon (at the far right of the Preferences window)
Style Sheet should be set to None selected.
Now click on Security.
Towards the bottom of the window is Show cookies
click on that.
A new window will appear with a list of the cookies saved.
Click on the Remove All button at the bottom.
Now click on Done
Now give Safari a try by going to http://www.apple.com
Does it work?
Cheryl
I know you have done this before, but let's do it again.
Go to Home>Library>Preferences
Go to the view menu and select by list to put everything in alpha order.
Find the following files and trash them.
com.apple.internetconfig.plist
com.apple.internetconfigpriv.plist
com.apple.preference.internet.plist
com.apple.Safari.plist
Close the window.
Empty the trash.
Go to System Preferences>Network.
Choose Built-in Ethernet from the Show pop-up menu (the Configure pop-up menu prior to Mac OS X 10.1).
Click the TCP/IP tab, if it doesn't open to that screen automatically.
Choose Using DHCP in the configure pull down menu.
Now click on Renew DHCP Lease.
Click on configure IPv6 button at the bottom of the window.
Select automatically from the pull down menu in the window that appears. Click OK
Are there any numbers in the DNS Servers box? If there are delete them.
Are there any numbers in the Search Domains box? If there are delete them.
click the PPPoE button.
Uncheck connect using PPPoE
Click on the Proxy button
Configure Proxies should be set to Manually
Uncheck all the boxes in the proxy server section.
If there are any numbers in the Bypass proxy settings, delete them.
click on Ethernet button
Select Automatically in the Configure pull down menu.
Now click on Apply Now button
Close system Preferences.
Open Safari.
Go to the Safari menu and select Empty Cache.
You will get a message asking if you are sure. Click on Empty.
this may take a while. When done go to the History menu and select Clear History at the bottom.
Now go to Safari Menu>Preferences>General
what is the home page set to? Change that to http://www.macosx.com/
Click on the Advanced icon (at the far right of the Preferences window)
Style Sheet should be set to None selected.
Now click on Security.
Towards the bottom of the window is Show cookies
click on that.
A new window will appear with a list of the cookies saved.
Click on the Remove All button at the bottom.
Now click on Done
Now give Safari a try by going to http://www.apple.com
Does it work?
Cheryl
Cheryl - Aug 28, 2006 - 1:08 pm
from user:
OK, of the files you named to trash, the internetconfig. plist and the Safari.plist were the only ones showing in that folder (H>L>Pref) and I noticed that they had reappeared after I'd reset the SysPref>Net settings per your instructions (everything was already set to what you'd indicated). BTW, does Location matter? — there are several to choose from besides automatic, so I deleted all but one I'd labeled CMB and another labeled va.net and made sure they were both set up properly.
But alas, Safari still won't give me so much as a window, New or otherwise... WHOA! This is freaky— As I was writing that and had just clicked File>New Window one last time, the menu bar stopped working altogether. A few seconds later a new window pops up, (tho' still no glimmer of a connection, ) just after I'd gone back to the Mail window, and then clicked again on the Safari icon in the dock. Still, the menu bar stays defunct. Wait a sec. — just now I left the mail window, clicked the Safari icon and once more the menu bar works but the window's gone and won't come back. Now I'll try quitting Saf. and see what happens when I reopen. Bizarre — Saf. reopens with a defunct menu bar and no window, but going into the running Mail window and then back activates the bar but still won't let me get a window. BTW #2, IE tries to connect to msn.com but hangs up with the SBOD doing its thing and has to be Forced quit.
What now, O Intrepid Tech?
I remain,
Your somewhat bemused, moderately frustrated, but highly grateful patient (or am I the client and Mac's the patient?) Either way,
Charlie
OK, of the files you named to trash, the internetconfig. plist and the Safari.plist were the only ones showing in that folder (H>L>Pref) and I noticed that they had reappeared after I'd reset the SysPref>Net settings per your instructions (everything was already set to what you'd indicated). BTW, does Location matter? — there are several to choose from besides automatic, so I deleted all but one I'd labeled CMB and another labeled va.net and made sure they were both set up properly.
But alas, Safari still won't give me so much as a window, New or otherwise... WHOA! This is freaky— As I was writing that and had just clicked File>New Window one last time, the menu bar stopped working altogether. A few seconds later a new window pops up, (tho' still no glimmer of a connection, ) just after I'd gone back to the Mail window, and then clicked again on the Safari icon in the dock. Still, the menu bar stays defunct. Wait a sec. — just now I left the mail window, clicked the Safari icon and once more the menu bar works but the window's gone and won't come back. Now I'll try quitting Saf. and see what happens when I reopen. Bizarre — Saf. reopens with a defunct menu bar and no window, but going into the running Mail window and then back activates the bar but still won't let me get a window. BTW #2, IE tries to connect to msn.com but hangs up with the SBOD doing its thing and has to be Forced quit.
What now, O Intrepid Tech?
I remain,
Your somewhat bemused, moderately frustrated, but highly grateful patient (or am I the client and Mac's the patient?) Either way,
Charlie
Cheryl - Aug 28, 2006 - 1:24 pm
Charles,
It seems that we do have some progress. This is good. Do not try to use I.E. It is no longer support for the Mac and will not be updated. It sometimes will work and sometimes not.
Go to Home>Library>Safari.
Trash the History.plist file. (the others can stay)
Now go to Home>Library>Cache
Locate the Safari folder and open it.
You will now see many folders. Go to the view menu and select by list. This will make it easier to keep track of folders.
In each of these folders is another set of many folders.
Open each one and delete all the files in those folders.
Do this to each folder. Then go back to the Safari folder and select the next one.
These files are copies of web sites that you have been to. It helps to reload the web page when you want it. They are really not needed right now.
Yes, the preference files you trashed do automatically regenerate themselves. This is the way it is suppose to.
What is the page you have set for Safari to go to when it opens?
Startup Safari... and even if there is no window, go to the Safari Menu and select Preferences.
Does the preference window open? If it does, check the General icon to make sure the Default web browser is Safari.
Then change the home page to http://www.macupdate.com/
Now close the preference window and go to the file menu and select New Window.
Give it some time to load. Does the web page load or do you get an error message? What does that message say?
Cheryl
It seems that we do have some progress. This is good. Do not try to use I.E. It is no longer support for the Mac and will not be updated. It sometimes will work and sometimes not.
Go to Home>Library>Safari.
Trash the History.plist file. (the others can stay)
Now go to Home>Library>Cache
Locate the Safari folder and open it.
You will now see many folders. Go to the view menu and select by list. This will make it easier to keep track of folders.
In each of these folders is another set of many folders.
Open each one and delete all the files in those folders.
Do this to each folder. Then go back to the Safari folder and select the next one.
These files are copies of web sites that you have been to. It helps to reload the web page when you want it. They are really not needed right now.
Yes, the preference files you trashed do automatically regenerate themselves. This is the way it is suppose to.
What is the page you have set for Safari to go to when it opens?
Startup Safari... and even if there is no window, go to the Safari Menu and select Preferences.
Does the preference window open? If it does, check the General icon to make sure the Default web browser is Safari.
Then change the home page to http://www.macupdate.com/
Now close the preference window and go to the file menu and select New Window.
Give it some time to load. Does the web page load or do you get an error message? What does that message say?
Cheryl
Cheryl - Aug 29, 2006 - 2:04 am
Charles,
How are you doing?
Cheryl
How are you doing?
Cheryl
Cheryl - Aug 30, 2006 - 3:12 pm
From user:
Went to Hm>Lb>Cach>Sf —and then: Nothing. Zip. Nada. Garnichts. Ingenting Als. No folders or files, no dust bunnies. Zero in the Safari folder.
Next I started up Saf. —no window but the menu bar almost was working in that it let me go to ANY undimmed item EXCEPT preferences. I can get a window via the following routine: Open Safari, select Bookmarks > Book Marks Bar or History >Home — which immediately kills the menu bar — go to an active Mail window, then back to the Saf icon and 'bing', there's a window but as useful as the proverbial boar hog's hind teats. Can't type anything into the URL bar or Google bar, and the menu bar remains totally inert. To get the menu bar working (sans Preferences) I have to quit Saf., restart, go to a mail window, and bump the Saf. icon. In other words, the same wierdness as described in my last note.
Whence from here?
Charlie
Went to Hm>Lb>Cach>Sf —and then: Nothing. Zip. Nada. Garnichts. Ingenting Als. No folders or files, no dust bunnies. Zero in the Safari folder.
Next I started up Saf. —no window but the menu bar almost was working in that it let me go to ANY undimmed item EXCEPT preferences. I can get a window via the following routine: Open Safari, select Bookmarks > Book Marks Bar or History >Home — which immediately kills the menu bar — go to an active Mail window, then back to the Saf icon and 'bing', there's a window but as useful as the proverbial boar hog's hind teats. Can't type anything into the URL bar or Google bar, and the menu bar remains totally inert. To get the menu bar working (sans Preferences) I have to quit Saf., restart, go to a mail window, and bump the Saf. icon. In other words, the same wierdness as described in my last note.
Whence from here?
Charlie
Cheryl - Aug 30, 2006 - 3:21 pm
Charlie,
You are going to have to re-install Safari. This will be easy, so do not worry.
Can you open FireFox and does it work? You need to go to this web site to download the Safari installer.
http://www.apple.com/support/downloads/safari.html
Once you have it downloaded - do not try installing it yet.
First go to Applications and drag Safari to the trash.
Do the same with the Safari icon in the dock.
Go to Home>Library>Caches>Metadata and drag to the trash the Safari folder.
Go to Home>Library and drag the Safari folder to your desktop. This is where your bookmarks are and you do not want to lose those.
Empty the trash. Now use the Installer to install Safari.
Open the Safari folder on your desktop and locate your bookmarks. You need to move that file to Home>Library>Safari folder.
You now can trash the rest of the Safari folder that is on your desktop. Empty the trash.
Now give the new Safari a test run. Does it work?
Cheryl
You are going to have to re-install Safari. This will be easy, so do not worry.
Can you open FireFox and does it work? You need to go to this web site to download the Safari installer.
http://www.apple.com/support/downloads/safari.html
Once you have it downloaded - do not try installing it yet.
First go to Applications and drag Safari to the trash.
Do the same with the Safari icon in the dock.
Go to Home>Library>Caches>Metadata and drag to the trash the Safari folder.
Go to Home>Library and drag the Safari folder to your desktop. This is where your bookmarks are and you do not want to lose those.
Empty the trash. Now use the Installer to install Safari.
Open the Safari folder on your desktop and locate your bookmarks. You need to move that file to Home>Library>Safari folder.
You now can trash the rest of the Safari folder that is on your desktop. Empty the trash.
Now give the new Safari a test run. Does it work?
Cheryl
Cheryl - Aug 31, 2006 - 11:42 am
From user:
Well the newly installed Safari works like it ought to, which I'm delighted about. There's only one downside, namely, that at some point or another my entire bookmarks plist got disappeared. Brought up every file whose name contained "bookmarks" and the only items found were those either created by firefox or the list that came with the new Safari install (you know, all that garbage that Apple thinks I just can't live without). No sign of the hundred or so bookmarks I'd left with the original Safari (you know, all that gold that I found serendipitously or after careful, tedious searching and I think I just can't live without). The only deviation from your instructions was when, not finding a new Safari folder in the Library after the installation, I dragged the entire original Safari folder off the desktop and put it back in the Library. Nevertheless, the old bookmarks are gone. — :-( *sigh* woe&alas. Well, this'll give me an excuse to spend hrs. web-surfing this winter when I really should be doing more productive things. I've got a to-do list long enough for six lifetimes. And "rebuild bookmarks list" isn't on it. So, Cheryl — THANK YOU!!! For all your patience, thought, attention and skill. I really appreciate your help. When I get some time this PM I'll brag on you to the other folks @ macosx.
with gratitude, Charlie Berg
Well the newly installed Safari works like it ought to, which I'm delighted about. There's only one downside, namely, that at some point or another my entire bookmarks plist got disappeared. Brought up every file whose name contained "bookmarks" and the only items found were those either created by firefox or the list that came with the new Safari install (you know, all that garbage that Apple thinks I just can't live without). No sign of the hundred or so bookmarks I'd left with the original Safari (you know, all that gold that I found serendipitously or after careful, tedious searching and I think I just can't live without). The only deviation from your instructions was when, not finding a new Safari folder in the Library after the installation, I dragged the entire original Safari folder off the desktop and put it back in the Library. Nevertheless, the old bookmarks are gone. — :-( *sigh* woe&alas. Well, this'll give me an excuse to spend hrs. web-surfing this winter when I really should be doing more productive things. I've got a to-do list long enough for six lifetimes. And "rebuild bookmarks list" isn't on it. So, Cheryl — THANK YOU!!! For all your patience, thought, attention and skill. I really appreciate your help. When I get some time this PM I'll brag on you to the other folks @ macosx.
with gratitude, Charlie Berg
Cheryl - Aug 31, 2006 - 11:45 am
Charlie,
No need to brag. We volunteers love helping people who need the help.
Since the problem is solved, I will close this ticket.
Cheryl
No need to brag. We volunteers love helping people who need the help.
Since the problem is solved, I will close this ticket.
Cheryl
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