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TICKET ARCHIVE -> Safari crashes frequently

RobsJ - Mar 26, 2008 - 4:25 pm

I have a 1.2 GHz PwrPC G4 w/ 768mb ddr sdram and I have tons of issues with Safari Crashing. It does it randomly for the most part, but there are certain site and usages which will cause it to crash constantly. I.E. when I open up a video for weather.com it always crashes. It is quite anyoying and there is not a day that goes by that it doesn't crash.

I am not very saavy with it and have no idea what I can do about it.

Serenak - Mar 26, 2008 - 9:23 pm

Hello Roberto

thanks for using macosx.com and I will try to assist you as best I can.

OK - this sounds like it might be a Flash based issue.

To rule out an actual Safari problem try getting Firefox or the Firefox 3 beta (or both) or Camino or Opera and try those (actually I would get them all personally - if they crash too then the problem is not in Safari itself but elsewhere

Next make sure you have the latest Flash Player available for your OS (Google Flash Player Download or go to Adobe's admittedly horrid site directly - but do get it from Adobe or a "safe" link like Mac Update or the like) - it may also help to get the free Flip4Mac here http://www.microsoft.com/windows/win...omponents.mspx - though you need to be up to 10.3.9 for it to work (you should be on 10.3.9 really anyway...) Do this after you have installed the other browsers so that the Flash Player and Flip4Mac are equally installed on all of the browsers and then try them all again... if Safari still fails but one or more of the others don't then you might have to consider switching browser or upgrading to 10.4 to get a later version of Safari...

Tell me what happens and we can discuss it further when you have more info on the outcome

RobsJ - Mar 27, 2008 - 12:12 pm

Serenak - Thanks for your help. I did what you stated and retried with safari but it still had the same outcome. I then got online with Firefox and it seems to be working considerably better, although it has crashed once. At least I'm able to access the weather videos!

Regards,
Roberto

TechSupport - Mar 30, 2008 - 12:20 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=299462

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.