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TICKET ARCHIVE -> safari not openening after system update

hitarika - Nov 24, 2007 - 1:08 am

I updated tiger to 10.4.11 and now safari is not opening.
I reinstalled the update and still not opening.
I send report to apple, no answer.
i searched for a link to download safari only, but that option does not exist with apple. Anybody who offers such a link will then come up with a cannot open page message.
can anybody help me to make safari work again?
I need to open many safari files for my work.
Thanx tarika

Cheryl - Nov 24, 2007 - 2:15 pm

Tarika,

First, try this.
Go to Home>Library>Preferences.
Go to the View menu and select by list. This will put everything in alpha order.
Now scroll down and locate com.apple.safari.plist
drag it to the trash and empty the trash.

Now go to Home>Library>Caches>Safari
Delete all the folders in Safari folder.
Empty the trash.

Now go to Utilities and open Disk Utility.
When that opens, click on the second hard drive icon in the side bar at the left. The one named MacHD if you did not rename it.

Now click on Repair Permissions. Do not worry about what is happening in the activity screen. When done, quit Disk Utility and give Safari a try.

Cheryl

hitarika - Nov 24, 2007 - 10:40 pm

hi there and thanx Cheryl
I did all this and still it does not work.
It still opens only for a second and then says the application quit unexpectedly.
In the meantime there is mails going around warning people to use the 10.4.11 system update, it seemed to have created many problems. There is no possibility this time to download safari 3 separately from the system update.
Here is the crash report i get on trying to open Safari.
Tarika

Date/Time: 2007-11-25 09:08:54.484 +0530
OS Version: 10.4.11 (Build 8S165)
Report Version: 4

Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Parent: WindowServer [106]

Version: 3.0.4 (523.12)
Build Version: 1
Project Name: WebBrowser
Source Version: 45231200

PID: 858
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x6480c634

Thread 0 Crashed:
0 libobjc.A.dylib 0x90a402e8 _class_lookupMethodAndLoadCache + 112
1 libobjc.A.dylib 0x90a401d4 objc_msgSend + 244
2 com.apple.Safari 0x0001d6d4 0x1000 + 116436
3 com.apple.Safari 0x0000fd44 0x1000 + 60740
4 com.apple.AppKit 0x93894a1c -[NSWindowController _windowDidLoad] + 332
5 com.apple.Safari 0x0000fb54 0x1000 + 60244
6 com.apple.AppKit 0x938913f0 -[NSWindowController window] + 128
7 com.apple.Safari 0x0000aef0 0x1000 + 40688
8 com.apple.AppKit 0x9389e86c -[NSDocument showWindows] + 108
9 com.apple.Safari 0x0000ae0c 0x1000 + 40460
10 com.apple.AppKit 0x9389d018 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 344
11 com.apple.AppKit 0x9389ce7c -[NSDocumentController newDocument:] + 44
12 com.apple.Safari 0x00009914 0x1000 + 35092
13 com.apple.AppKit 0x937a62bc -[NSApplication _doOpenUntitled] + 272
14 com.apple.AppKit 0x937a2a84 -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 224
15 com.apple.AppKit 0x937a2654 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 92
16 com.apple.Foundation 0x92be4a10 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 380
17 com.apple.Foundation 0x92be4870 _NSAppleEventManagerGenericHandler + 92
18 com.apple.AE 0x914ff960 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 208
19 com.apple.AE 0x914ff7fc dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
20 com.apple.AE 0x914ff654 aeProcessAppleEvent + 284
21 com.apple.HIToolbox 0x9329e2e0 AEProcessAppleEvent + 60
22 com.apple.AppKit 0x937a0d9c _DPSNextEvent + 856
23 com.apple.AppKit 0x937a0888 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
24 com.apple.Safari 0x000095e0 0x1000 + 34272
25 com.apple.AppKit 0x9379cdcc -[NSApplication run] + 472
26 com.apple.AppKit 0x9388d974 NSApplicationMain + 452
27 com.apple.Safari 0x0009bad4 0x1000 + 633556
28 com.apple.Safari 0x000022fc 0x1000 + 4860

Thread 1:
0 libSystem.B.dylib 0x9002c3c8 semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x90030eac pthread_cond_wait + 480
2 com.apple.WebCore 0x95e0fa30 WebCore::IconDatabase::syncThreadMainLoop() + 320
3 com.apple.WebCore 0x95e0b928 WebCore::IconDatabase::iconDatabaseSyncThread() + 424
4 libSystem.B.dylib 0x9002bd08 _pthread_body + 96

Thread 2:
0 libSystem.B.dylib 0x9000b348 mach_msg_trap + 8
1 libSystem.B.dylib 0x9000b29c mach_msg + 60
2 com.apple.CoreFoundation 0x907ddad8 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907dd3dc CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x92c0c738 +[NSURLCache _diskCacheSyncLoop:] + 152
5 com.apple.Foundation 0x92be40c0 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002bd08 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000090a402e8 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x24004224 xer: 0x0000000000000002 lr: 0x0000000090a40280 ctr: 0x0000000090a40170
r0: 0x0000000002600000 r1: 0x00000000bfffe010 r2: 0x000000006480c624 r3: 0x000000000000357b
r4: 0x00000000001080a8 r5: 0x000000000044afa0 r6: 0x00000000ffffffff r7: 0x0000000000000065
r8: 0x0000000000000001 r9: 0x0000000000000000 r10: 0x000000000000001a r11: 0x000000000001dcd0
r12: 0x0000000090a40170 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000000 r17: 0x00000000bffff2e0 r18: 0x0000000000140000 r19: 0x0000000000142148
r20: 0x0000000000146ef4 r21: 0x0000000000142174 r22: 0x00000000001432b8 r23: 0x0000000000140000
r24: 0x0000000000140000 r25: 0x0000000000000000 r26: 0x00000000001080a8 r27: 0x000000000000357b
r28: 0x000000000360afe0 r29: 0x00000000001080a8 r30: 0x0000000000459520 r31: 0x0000000090a40280

Binary Images Description:
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0x1f2000 - 0x1f2fff com.yazsoft.SDEnhancer ??? (1.0) /Library/InputManagers/SpeedDownload Enhancer/SpeedDownloadEnhancer.bundle/Contents/MacOS/SpeedDownloadEnhancer
0x714000 - 0x717fff com.yazsoft.SDSafariBundle ??? (1.0) /Library/InputManagers/SpeedDownload Enhancer/SpeedDownloadEnhancer.bundle/Contents/Resources/SDSafariBundle.bundle/Contents/MacOS/SDSafariBundle
0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
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0x907bb000 - 0x90894fff com.apple.CoreFoundation 6.4.8 (368.31) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
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0x91010000 - 0x91091fff com.apple.SearchKit 1.0.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
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0x91550000 - 0x91622fff com.apple.ColorSync 4.4.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x91675000 - 0x91706fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x9174d000 - 0x91804fff com.apple.QD 3.10.25 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x91841000 - 0x9189ffff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x918ce000 - 0x918effff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
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0x91999000 - 0x919adfff com.apple.speech.synthesis.framework 3.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x919bb000 - 0x91a01fff com.apple.ImageIO.framework 1.5.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
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0x94527000 - 0x94564fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
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0x9474b000 - 0x9478ffff com.apple.securityinterface 2.2 (27692) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x947b3000 - 0x947c2fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x947ca000 - 0x947d7fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x94c4b000 - 0x94cbcfff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
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0x94ff4000 - 0x95003fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
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0x95c09000 - 0x95cc4fff com.apple.WebKit 523.12 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x95d2d000 - 0x95de0fff com.apple.JavaScriptCore 523.12 /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x95e08000 - 0x96385fff com.apple.WebCore 523.12 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x9b65e000 - 0x9b694fff com.apple.Syndication 1.0.6 (54) /System/Library/PrivateFrameworks/Syndication.framework/Versions/A/Syndication
0x9b6b1000 - 0x9b6c3fff com.apple.SyndicationUI 1.0.6 (54) /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/SyndicationUI

Model: PowerBook5,4, BootROM 4.8.6f0, 1 processors, PowerPC G4 (1.1), 1.5 GHz, 512 MB
Graphics: ATI Mobility Radeon 9700, ATY,RV360M11, AGP, 64 MB
Memory Module: SODIMM0/J25LOWER, 256 MB, DDR SDRAM, PC2700U-25330
Memory Module: SODIMM1/J25UPPER, 256 MB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 405.1 (3.90.34.0.p18)
Modem: Jump, V.92, Version 1.0
Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 2 incoming serial ports
Network Service: Bluetooth, PPP (PPPSerial), ppp0
PCI Card: TXN,PCIXXXX-00, cardbus, PC Card
Parallel ATA Device: MATSHITADVD-R UJ-825, 4.36 GB
Parallel ATA Device: TOSHIBA MK8025GAS, 74.53 GB
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA

Cheryl - Nov 24, 2007 - 11:00 pm

Tarika,

The problem is caused by SpeedDownload. You have to uninstall Speed Download. Then give Safari a try.

Do you have any other Safari add ons installed like Debugger? All add ons or enhancers have to be turned off or uninstalled. Then Safari should work.

Let me know how you do. If it still does not work, I do have another idea.

Cheryl

hitarika - Nov 25, 2007 - 8:08 am

hi Cheryl
I uninstalled speed download, which is by the way an application i need all the time since i am on a slow internet connection. Then i empties out the folder safari enhancers in the home library in application support. I could not find any other add ons. It still does not open.
What is your next idea??
with thanx
Tarika

Cheryl - Nov 25, 2007 - 3:22 pm

Tarika,

Let's try the update again.
First, go to Hard Drive>Library>Receipts.
Locate and trash the MacOSXUpd10.4.11PPC.pkg

Empty the trash

Now go here to download the update:

http://www.apple.com/support/downloa...updateppc.html

After download quit all the programs you have running, then install it. While it is installing, do not use your computer. This is especially important when it is optimizing the system.

Now follow the prompts to restart the computer. When it has restarted, go to Utilities>Disk Utility and have it repair permissions.

Now give it a try.

Cheryl

hitarika - Nov 25, 2007 - 11:38 pm

Hmmmm I am a bit reluctant to redownload that update, since people all over the world are warning from it. Many had worse problems then me. Also it will take a lot of time on my slow internet and i need speed download for that.
Do you really think that is a good idea?
Tarika

Cheryl - Nov 26, 2007 - 6:14 pm

Tarika,

I have not had problems with the update. The update does address some security issues. If Safari did not update correctly, then I wonder what else did not update correctly. Is Safari the only program that is giving you trouble? What browser are you using now?

Have you downloaded the combo update previously? If so, then in your download folder is the package. Use that.

You do have some choices. You can run the update again. You can leave things as is and not use Safari. You can use the 10.4 disk and do an archive and preserve install then do the update to 10.4.10 combo (which is a download from Apple's site).

Let me know what you are willing to do and I will help you.

Cheryl

hitarika - Nov 26, 2007 - 10:31 pm

Yes i did download the combo update previously and i was running it so far 4 times always with the same result. In the moment i run firefox, but a lot of my files are safari, so it is a nuisance. I am also downloading the combo again at present to see if can get it going via a new download version.
I also do have the 10.4 disk. How would i install that on top of the 4.11?
thanx for all your help
tarika
PS if you check the net, you find many people having trouble with 10.4.11

Cheryl - Nov 26, 2007 - 10:59 pm

Tarika,

You should delete the previously downloaded update package. It could be a corrupt download.

All the problems with the 10.4.11 update that I have seen (thanks for the tip) have been caused by third party add ons to Safari.

Before you install the latest update download do this:
Double check for any SpeedDownload files in HardDrive>Library just as you did in your home folder library.
Now log out of the computer (you don't have to restart).
Now log back in and give Safari a try.

If it still gives grief, install the combo update and see if that works.

Cheryl

hitarika - Nov 27, 2007 - 7:38 am

did all that, then downloaded the update again, then uninstalled speed download again, Safari still does not open.
I start to think it is hopeless.
buhuuu
Tarika

Cheryl - Nov 27, 2007 - 8:35 pm

Tarika,

It could be a number of reasons why this fix won't work. In any case we need to get you back to a working machine with Safari behaving.

You may want to print these instructions so you have it handy.

Doing an Archive install will correct the problem. It will not touch the applications you have installed (just replace the Apple Apps), nor will it touch your Home folder.

Start up from your Mac OS X Install DVD. Select your language.
Before clicking on the installer screen, go to the Installer menu and select Disk Utility.
Click on the second hard drive icon in the side bar, then click on Repair Disk.
Watch the activity screen. If it does any repairs - you will need to click on the Repair Disk button a second time after the first pass is done. The object is to make sure it finds all the problems and repairs them. You may need to hit that button a third or fourth time to get no references to repairs made.

Now click on Repair Permissions. When done, quit Disk Utility.

The Welcome to the Mac OS X Installer window appears.
Click Continue. The Important Information window appears.
After reading or printing the information, click Continue. The Software License Agreement window appears.
After reading or printing the information, click Continue.
An agreement sheet appears. If you agree with the license agreement, click Agree. The Select a Destination window appears.
Click the volume that you wish to install to.
Click Options. The installation options sheet appears.
Select Archive and Install.
Select the volume which already has Mac OS X installed.
You should also select Preserve Users and Network Settings, to preserve network and Home directory settings.
Click OK.
Click Continue to begin the installation.

After restart, go to the Utilities folder and start up Disk Utility to repair permissions. Do not open any other programs just yet.

You will have a new System folder and a Previous system folder. In the Previous system folder>Library (not Library in System folder - the one sitting by itself) is a folder named Receipts. You need to compare that folder with the new Hard Drive>Library>Receipts folder. Just drag and drop The packages that are not in the newer folder. Do not drag over any of the Mac OS X update receipts or security update receipts.

Also in that Library folder check the Application Support folder and compare that with your newer folder as well as Contextual Menu Items, Fonts, Internet Plugins, Mail, and Mozilla (if you have it).
Once compared, you can trash the entire Previous System folder.

Note - Your home folder and the Library folder in the Home folder will not be touched.

Now go to System Preferences (light switch in the dock) and select Software Update. Click on the Check Now button.

It will come up with a list of Updates. One will be the 10.4.11 Combo Update.
Allow all the updates to download and install.
Do not use the computer at this point. It is important that no program is running when the installer does the optimization.

Once done, go to the Utilities folder and start up Disk Utility to repair permissions.

Now you are set. If you still need Speed Download, you need to use the updated version from here:
http://www.macupdate.com/info.php/id...speed-download

Let me know how you do.

Cheryl

hitarika - Nov 27, 2007 - 10:25 pm

hi cheryl
thanx for the suggestion. It has one catch, i cannot download with software update. Any download with software update which gets interrupted by a slow internet connection where there is no signal coming at times, is being stopped automatically without being saved by software update. This is one of the huge nuisances of mac, and therefor one needs speed download,I am running the updated version. To find all the updates will take another many days. Is there not another chance?
I can give it a try, but the amount of time i am spending on this is becoming ridicolous, (not that I am not grateful for your help!)
Tarika?

Cheryl - Nov 27, 2007 - 11:40 pm

Tarika,

Because you have a partial install of the update, the only way to correct it without problems is to do the archive install, then the combo update. You can try this:

You already have the combo update downloaded, correct? Then make sure you You have that latest download in your download folder and trash all the other downloads you have done. You can check which one to keep by the date modified in your download folder. - I am assuming that your download folder is sitting in your home folder. This folder will not be touched when you do the archive install.

Now make sure you have the installer/download of Speed Download as well.

Next is to do the archive and preserve install and when that is done (and you restarted), make sure you use Disk Utility to repair permissions.

Now go to the download folder and install the combo update. When that is done (you will need to restart the computer) run Disk Utility to repair permissions.

Before you install Speed Download, test out Safari. Does it start up correctly?
If so, you now can quit Safari and install Speed Download.

Let me know how you do. I can then give you instructions on how to get those security updates as well.

Cheryl

hitarika - Nov 28, 2007 - 12:20 am

I do not know how to externally start up from the tiger install disk. It does not say on the disk which buttons to push for external start up, neiter in the book nor in the mac help. I do not have the original software before tiger with me, it is in germany, I am in India.
i want to throw my computer at the wall by now and become a human being again and have a life.

hitarika - Nov 28, 2007 - 12:46 am

okay, i found it, on has to press c, there were no repairs necessary via disk utility, but i could not install because it needs more than 6geg space which i do not have. So i give up now, since i think it will anyway not work. I probably have something on my computer, maybe an add on, which i cannot find. Meanwhile I will keep using fire fox, maybe at some point apple will come with a better upgrade, or i will change to leopard when i get access to buy the software, which you certainly cannot get in the himalayas. At this point i think mac sucks. One spends 40% more money in germany to buy apple computers and runs into so many problems, it sucks. I cannot even use my new 500$ motorola phone as a modem because nobody cares to write a modem script for it and there is no support whatsoever either from apple nor from motorola. The answer is probably windows.
Thank you Cheryl for all your support I appreciate it
Tarika

Cheryl - Nov 28, 2007 - 11:28 pm

Tarika,

In reality, the Motorola phone does not work because Motorola and your ISP are not allowing work on a script for it. They have a lock on it. Many companies do that so they can sell you an additional piece of equipment.

The Mac is better by far in comparison to a Windows machine. I know as I work on both.

You probably can do some house cleaning on your hard drive and delete those files that you no longer use or never used. Even I am guilty of downloading something, and never using it. Once you have deleted and emptied the trash, you will see that you will have room to do an install. You could back up your important files and photos to a CD or external drive.

There will always be trouble if you do not uninstall your add ons or enhancers. Apple has a warning to uninstall those before doing any kind of update.

Cheryl

hitarika - Nov 28, 2007 - 11:45 pm

hi Cheryl
yeah i will try again but i need a break. The hours i spent on this start to become insane.
By the way my old motorola does work fine as a modem, it is just for the new model nobody cares to write a script for mac for some reason. The new phone would work as a modem with windows, at least so they advertise.
Thanx again
Taruja

hitarika - Nov 29, 2007 - 8:10 am

okay cheryl,
you are the hero of the day!!!!!
I did everything as u instructed, and Safari is working again. I am writing this from Safari. It did take another three hours, but i am happy and I love my mac again.
I did use the combo update, which I had saved before, and i did not put the security update receits in my new system folder as instructed. Software update does not show any update suggestion now, so i suppose i am good. I did put all the extra fonts in the font folder in System/Library instead of in the seperate library folder, will that be okay?
Your patience has been incredible and I really want to thank you for that.
It was a bit scary for me to do it all, because if anything goes wrong here, i am f....d , I am in the indian himalayas a loooong way from a civilized country.
Cheers
Tarika

Cheryl - Nov 29, 2007 - 10:20 pm

Tarika,

I am so glad everything is now working smoothly.

The extra fonts should go in Hard Drive>Library>Fonts... not the System folder>Library>Fonts.

Just so you know, here is the list of the fonts that should stay in the System>Library>font folder and never moved out.

Osaka.dfont
Helvetica LT MM
Courier.dfont
HelveLTMM
OsakaMono.dfont
ZapfDingbats.dfont
Apple LiGothic Medium.dfont
Geneva.dfont
Geeza Pro.ttf
AquaKanaBold.otf
Helvetica.dfont
Keyboard.dfont
ヒラギノ角ゴ Std W8.otf
Hei.dfont
Geeza Pro Bold.ttf
Times.dfont
LucidaGrande.dfont
Times LT MM
TimesLTMM
ヒラギノ明朝 Pro W3.otf
Symbol.dfont
AppleGothic.dfont
Monaco.dfont
AquaKanaRegular.otf
LastResort.dfont
儷黑 Pro.ttf
ヒラギノ角ゴ Pro W6.otf
ヒラギノ明朝 Pro W6.otf
ヒラギノ角ゴ Pro W3.otf
华文细黑.ttf
ヒラギノ丸ゴ Pro W4.otf
华文黑体.ttf

These fonts are needed for the system. Don't worry if you do not have all of these. This list is from my machine.

Once you change the location of those fonts, restart the machine.
You should not have any problems now.

Cheryl