Ticket Options
Question Profile
| DATE | Sep 8, 2006 |
| TICKET | #28152 |
| STATUS | Closed |
| SUBJECT | Safari Not opening |
| CAT | Computers, Operating Systems, Applications or Connected Devices |
| TYPE | Software Applications |
| DESC | Internet Related Utilities |
| DESC | |
| PLATFORM | Apple Macintosh (PowerPC G3,G4,G5) |
| MODEL | iBook G4 |
| PROC | 1.33 GHz PowerPC G$ |
| RAM | 256 MB |
| DRIVE | 55.8 GB |
| NAME | Taylor |
| USERNAME | smartay |
| TECHNICAL | Little Experience |
| ISSUE | Stumped |
Question Details
TICKET ARCHIVE -> Safari Not opening
smartay - Sep 8, 2006 - 5:22 pm
When I try to open any webpage in Safari it comes up with this-- POSIX error: Cannot allocate memory” (NSPOSIXErrorDomain:12.
I believe I have Mac OS 10.4.7 what do I do to solve this problem ASAP, all other internet browsers work like FireFox and Internet Explorer but Safari opens up with the same problem I have already restarted the computer.
I believe I have Mac OS 10.4.7 what do I do to solve this problem ASAP, all other internet browsers work like FireFox and Internet Explorer but Safari opens up with the same problem I have already restarted the computer.
Cheryl - Sep 10, 2006 - 2:08 am
Taylor,
First, if you have only 256 MB of memory on your iBook, you are running at the minimum required for OS X. I highly recommend that you add 512 MB more to the iBook to get better speed and performance.
From that error message, Safari needs more memory to run. First, quit the programs that you have running on the iBook. Now start up Safari and see if you still get that error.
If you do try this:
go to Home (your user folder)>Library>Preferences.
In Preferences go to the View menu and select by list. This will put all the files in alpha order making it easier to find things.
Locate and trash the com.apple.safari.plist file.
Empty the trash.
The file will regenerate a new copy so do not worry.
Open Safari.
Do you still get the error?
Cheryl
First, if you have only 256 MB of memory on your iBook, you are running at the minimum required for OS X. I highly recommend that you add 512 MB more to the iBook to get better speed and performance.
From that error message, Safari needs more memory to run. First, quit the programs that you have running on the iBook. Now start up Safari and see if you still get that error.
If you do try this:
go to Home (your user folder)>Library>Preferences.
In Preferences go to the View menu and select by list. This will put all the files in alpha order making it easier to find things.
Locate and trash the com.apple.safari.plist file.
Empty the trash.
The file will regenerate a new copy so do not worry.
Open Safari.
Do you still get the error?
Cheryl
smartay - Sep 10, 2006 - 7:55 am
I still am getting the error, also now since my safari has been not working Itunes is no longer opening and firefox quits unexpectedly. Are all of these problems related?
Cheryl - Sep 10, 2006 - 3:42 pm
Taylor,
First, I need to know exactly what OS X version you are running. To find this out, go to the Apple menu and select About This Mac. A new window will open. The OS version will show along with the processor speed and memory installed.
Give me those numbers.
Also, do you have the install disk of the OS version you are running? If you have 10.3.9 on the machine, you need the 10.3 Panther install disk. If you have 10.4.7, you need the 10.4 tiger install disk.
Cheryl
First, I need to know exactly what OS X version you are running. To find this out, go to the Apple menu and select About This Mac. A new window will open. The OS version will show along with the processor speed and memory installed.
Give me those numbers.
Also, do you have the install disk of the OS version you are running? If you have 10.3.9 on the machine, you need the 10.3 Panther install disk. If you have 10.4.7, you need the 10.4 tiger install disk.
Cheryl
smartay - Sep 10, 2006 - 7:52 pm
Version 10.4.7
Processor: 1.33 GHz PowerPC G4
Memory 356 MB Built-in
Startup Disk Macintosh HD
I don't have the install disk with me, I am at college but I can have it sent up to me asap
Processor: 1.33 GHz PowerPC G4
Memory 356 MB Built-in
Startup Disk Macintosh HD
I don't have the install disk with me, I am at college but I can have it sent up to me asap
Cheryl - Sep 11, 2006 - 1:05 am
Taylor,
You need the 10.4 install disk for the next step.
First plug in the power adaptor to the iBook and a good power source.
Start up from your Mac OS X Install DVD. (insert the disk, restart the computer, then immediately hold down the C key)
You will be asked to select your language.
The next screen is the installer screen. Do not click on the screen. Instead go to the Utility menu and select Disk Utility.
When that opens it may take a few moments for it to gather the information.
Click on the second hard drive icon in the side bar, then click on Repair Disk.
Watch the activity screen. If it does any repairs - you will need to click on the Repair Disk button a second time after the first pass is done. The object is to make sure it finds all the problems and repairs them. You may need to hit that button a third or fourth time to get no references to repairs made.
Now click on Repair Permissions. When done, quit Disk Utility.
Restart the computer and give it a test run.
Let me know how you do.
Cheryl
You need the 10.4 install disk for the next step.
First plug in the power adaptor to the iBook and a good power source.
Start up from your Mac OS X Install DVD. (insert the disk, restart the computer, then immediately hold down the C key)
You will be asked to select your language.
The next screen is the installer screen. Do not click on the screen. Instead go to the Utility menu and select Disk Utility.
When that opens it may take a few moments for it to gather the information.
Click on the second hard drive icon in the side bar, then click on Repair Disk.
Watch the activity screen. If it does any repairs - you will need to click on the Repair Disk button a second time after the first pass is done. The object is to make sure it finds all the problems and repairs them. You may need to hit that button a third or fourth time to get no references to repairs made.
Now click on Repair Permissions. When done, quit Disk Utility.
Restart the computer and give it a test run.
Let me know how you do.
Cheryl
smartay - Sep 12, 2006 - 3:19 am
I will be able to get the CD I believe in 2-3 days is there anything I can try before this though?
smartay - Sep 14, 2006 - 3:11 pm
I need Some more time is there any way that this is possible?
Cheryl - Sep 14, 2006 - 5:35 pm
Taylor,
First, I apologize for not getting back to you sooner. I had DSL trouble and they finally got it fixed.
Yes, I can wait until you get the CD. I'll check back with you in a day or two.
Cheryl
First, I apologize for not getting back to you sooner. I had DSL trouble and they finally got it fixed.
Yes, I can wait until you get the CD. I'll check back with you in a day or two.
Cheryl
Cheryl - Sep 16, 2006 - 10:48 am
Taylor,
Did you get your 10.4 CD yet? Where you able to start up the iBook using the Cd and then using Disk Utility to repair the drive?
Cheryl
Did you get your 10.4 CD yet? Where you able to start up the iBook using the Cd and then using Disk Utility to repair the drive?
Cheryl
smartay - Sep 18, 2006 - 7:28 pm
The mail hasnt brought it yet so I can not do anything untill it arrives in the mail.
Cheryl - Sep 19, 2006 - 12:56 am
Taylor,
I will stick around until you have this resolved. Let me know when you get the disk.
Cheryl
I will stick around until you have this resolved. Let me know when you get the disk.
Cheryl
Cheryl - Sep 21, 2006 - 12:47 am
Taylor,
I am just responding to your question to keep it open as the system will automatically close the ticket when there is no response in three days.
Cheryl
I am just responding to your question to keep it open as the system will automatically close the ticket when there is no response in three days.
Cheryl
Cheryl - Sep 23, 2006 - 1:45 am
Taylor,
Did you get the 10.4 disk yet?
Cheryl
Did you get the 10.4 disk yet?
Cheryl
smartay - Sep 23, 2006 - 1:11 pm
Not yet, the mail is taking forever I am truly sorry. I think it should be here hopefully Monday.
Cheryl - Sep 23, 2006 - 2:59 pm
Taylor,
Sometimes the mail seems to slow down when you are expecting something.
Cheryl
Sometimes the mail seems to slow down when you are expecting something.
Cheryl
Cheryl - Sep 27, 2006 - 12:08 pm
Taylor,
I am sorry, I allowed the system to close the ticket. It is now open and I await your update when you get the disk in the mail.
Cheryl
I am sorry, I allowed the system to close the ticket. It is now open and I await your update when you get the disk in the mail.
Cheryl
Cheryl - Sep 30, 2006 - 3:14 am
Taylor,
I am waiting to hear from you.
Cheryl
I am waiting to hear from you.
Cheryl
smartay - Sep 30, 2006 - 4:24 pm
The CD's finally came in!! My parents sent me every G4 CD I ever used or had, which one was it that I needed again?
Cheryl - Sep 30, 2006 - 4:42 pm
Taylor,
You need the 10.4 install disk. (disk 1 if you have CDs)
First plug in the power adaptor to the iBook and a good power source.
Start up from your Mac OS X Install DVD. (insert the disk, restart the computer, then immediately hold down the C key)
You will be asked to select your language.
The next screen is the installer screen. Do not click on the screen. Instead go to the Utility menu and select Disk Utility.
When that opens it may take a few moments for it to gather the information.
Click on the second hard drive icon in the side bar, then click on Repair Disk.
Watch the activity screen. If it does any repairs - you will need to click on the Repair Disk button a second time after the first pass is done. The object is to make sure it finds all the problems and repairs them. You may need to hit that button a third or fourth time to get no references to repairs made.
Now click on Repair Permissions. When done, quit Disk Utility.
Restart the computer and give it a test run.
Let me know how you do.
Cheryl
You need the 10.4 install disk. (disk 1 if you have CDs)
First plug in the power adaptor to the iBook and a good power source.
Start up from your Mac OS X Install DVD. (insert the disk, restart the computer, then immediately hold down the C key)
You will be asked to select your language.
The next screen is the installer screen. Do not click on the screen. Instead go to the Utility menu and select Disk Utility.
When that opens it may take a few moments for it to gather the information.
Click on the second hard drive icon in the side bar, then click on Repair Disk.
Watch the activity screen. If it does any repairs - you will need to click on the Repair Disk button a second time after the first pass is done. The object is to make sure it finds all the problems and repairs them. You may need to hit that button a third or fourth time to get no references to repairs made.
Now click on Repair Permissions. When done, quit Disk Utility.
Restart the computer and give it a test run.
Let me know how you do.
Cheryl
smartay - Oct 1, 2006 - 3:59 pm
I did everything you said and safari is still giving me the same error message. What can I do now, also my Itunes is still unable to stay open, I open it and it opens for a few seconds then quits. Is this related? Should I use my apple care protection plan?
Cheryl - Oct 2, 2006 - 12:57 am
Taylor,
Before you call Apple let's try a few more things.
go to Home (your user folder)>Library>Preferences.
In Preferences go to the View menu and select by list.
Locate and trash the com.apple.finder.plist
Restart the computer, empty the trash. Now give it a try.
What size is the hard drive? It could be that you do not have enough room for programs to save their cache files. Open a window (it does not matter if it is your home folder or applications). At the bottom of the window it will tell you how many items in that folder and how much free space is on the drive. I need to know the free space - as well as how large that drive is (60 GB?)
Cheryl
Before you call Apple let's try a few more things.
go to Home (your user folder)>Library>Preferences.
In Preferences go to the View menu and select by list.
Locate and trash the com.apple.finder.plist
Restart the computer, empty the trash. Now give it a try.
What size is the hard drive? It could be that you do not have enough room for programs to save their cache files. Open a window (it does not matter if it is your home folder or applications). At the bottom of the window it will tell you how many items in that folder and how much free space is on the drive. I need to know the free space - as well as how large that drive is (60 GB?)
Cheryl
smartay - Oct 2, 2006 - 1:59 pm
It didn't work. I have a 60 GB hard drive and there are 8.95 GB still available.
Cheryl - Oct 2, 2006 - 3:29 pm
Taylor,
The problem is your hard drive space. You need to go through your home folder (i.e. documents, pictures, music) and trash any file that is old, unused, or already on a backup disk. This includes any papers you typed for last semester and beyond. I assume you have passed those courses, so you do not need those papers anymore.
Once you have trashed those old and not needed files, empty the trash.
You want to get to a goal of at least 12 GB of free space.
Once you have that, restart the computer and you will notice a big difference in how it works.
Cheryl
The problem is your hard drive space. You need to go through your home folder (i.e. documents, pictures, music) and trash any file that is old, unused, or already on a backup disk. This includes any papers you typed for last semester and beyond. I assume you have passed those courses, so you do not need those papers anymore.
Once you have trashed those old and not needed files, empty the trash.
You want to get to a goal of at least 12 GB of free space.
Once you have that, restart the computer and you will notice a big difference in how it works.
Cheryl
smartay - Oct 2, 2006 - 7:35 pm
I got it up to 10.31 GB, do I really need to have it up to 12? If I purchase a external hardrive will this solve the problem? I might buy one next weekend if you think it might help.
Cheryl - Oct 3, 2006 - 12:59 am
Taylor,
Yes, an external drive or a zip drive will work. I saved all my college papers on a zip disk. It kept my hard drive clean and I still could access the documents for editing.
You should also check your Application folder. Delete those games that you no longer play. Check your downloads folder as well. We are all guilty of downloading files and then forgetting that we have them. If you have not installed it, trash it. You may have some files that you downloaded that are old versions. Trash those too.
Have you tried opening that game since you cleaned your drive?
Cheryl
Yes, an external drive or a zip drive will work. I saved all my college papers on a zip disk. It kept my hard drive clean and I still could access the documents for editing.
You should also check your Application folder. Delete those games that you no longer play. Check your downloads folder as well. We are all guilty of downloading files and then forgetting that we have them. If you have not installed it, trash it. You may have some files that you downloaded that are old versions. Trash those too.
Have you tried opening that game since you cleaned your drive?
Cheryl
smartay - Oct 3, 2006 - 2:59 pm
Most of my hard drive is taken up in music. Is there anyway if I get a external hardrive that I can transfer this over to clear my hardrive up? Also what kind do of external hardrive do you reccommend? I have money left over from scholarships so I think I might just by the hardrive.
Cheryl - Oct 3, 2006 - 4:59 pm
Taylor,
A Firewire Western Digital is what I use with no problems.
Once you get it, just use Disk Utility to format the drive using the Erase button.
To move your music files, go to Home>Music. From there just move the individual files to your new drive.
Cheryl
A Firewire Western Digital is what I use with no problems.
Once you get it, just use Disk Utility to format the drive using the Erase button.
To move your music files, go to Home>Music. From there just move the individual files to your new drive.
Cheryl
smartay - Oct 4, 2006 - 7:21 pm
So if I get the external Harddrive it should solve my problem then?
Cheryl - Oct 5, 2006 - 5:18 pm
Taylor,
Yes, it should. I also would suggest getting more memory for your machine. Jumping to 512MB would also make the machine run smoother and quicker.
Cheryl
Yes, it should. I also would suggest getting more memory for your machine. Jumping to 512MB would also make the machine run smoother and quicker.
Cheryl
smartay - Oct 7, 2006 - 7:22 pm
I will be purchasing the Western Digital External Hardrive of 500 GB and then hopefully I will find the mac store around here has the the jump to the 512 MB, how do I install that memory?
Cheryl - Oct 8, 2006 - 6:52 am
Taylor,
I found a web site that gives you step by step instructions for the 14" iBook.
http://www.ifixit.com/Guide/Mac/iBook-G4-14-Inch/RAM
Cheryl
I found a web site that gives you step by step instructions for the 14" iBook.
http://www.ifixit.com/Guide/Mac/iBook-G4-14-Inch/RAM
Cheryl
smartay - Oct 11, 2006 - 6:51 am
Thanks for the site, I am going to purchase the memory this week is there a certain brand I should look for?
TechSupport - Oct 11, 2006 - 11:51 am
IF THIS IS YOUR QUESTION AND YOU WISH TO RESPOND, LOGIN HERE FIRST.
