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TICKET ARCHIVE -> Safari Slow to Open/beachball Twirling Alot
allieoop - Jun 11, 2005 - 8:06 am
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Hi there:

I'm pretty green when it comes to fixing my Mac, so I appreciate your patience when I ask dumb questions.
It takes 30 bounces before Safari will open. I have an Emac G G G4 and I am running Safari 1.3. Mac OS X v. 10.3.9 1GHZ G4, 768 MB. I don't know if you needed all that info!

Anyways, when I first got this computer Safari loaded with a couple of bounces, now it is 30. Also, when I get into the browser, that darn beachball keeps spinning before it opens pages. Drives me nuts!

I have done the following: Empty cache, Repaired disc permissions, cleared history, and reset safari. I've also shut down and restarted after all of these things. Safari icon still bounces 30 times and the searches seem faster but that bouncing ball still comes up more than it use to.

I would appreciate any assistance. I read another suggestion that said I should clear out a Folder called Library/Safari/Icons but I haven't got a clue where this is??? YIKES! I've looked and I am stumped.

I apologize in advance for the stupid questions I will ask.

Allie
bobw - Jun 11, 2005 - 8:19 am
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Hi Allie

First, go to this folder;

user>library>preferences

trash the - com.apple.Safari.plist - file

Then, download Yasu (free) from here;

http://www.versiontracker.com/dyn/moreinfo/macosx/21674

Use that to clear all Caches and Safari Icons, run Cron Scripts, Repair Permissions.

After doing both these things, restart in Single User Mode and run 'fsck';

To run fsck, you first need to start up your Mac in single-user mode. Here's how:

1. Restart your Mac.

2. Immediately press and hold the Command and "S" keys.

You'll see a bunch of text begin scrolling on your screen. In a few more seconds, you'll see the Unix command line prompt (#).

You're now in single-user mode.

Now that you're at the # prompt, here's how to run fsck:

1. Type: "fsck -f" (that's fsck-space-minus-f).

2. Press Return.

The fsck utility will blast some text onto your screen. If there's damage to your disk, you'll see a message that says:

***** FILE SYSTEM WAS MODIFIED *****

If you see this message--and this is extremely important-- repeat running fsck. It is normal to have to run fsck more than once -- the first run's repairs often uncover additional problems..

When fsck finally reports that no problems were found, and the # prompt reappears:

3. Type: "reboot" to restart,

or type "exit" to start up without rebooting.

4. Press Return.

Your Mac should proceed to start up normally to the login window or the Finder.

Try Safari after doing all this.



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Bobw - Macosx.com Tech Support

allieoop - Jun 11, 2005 - 7:12 pm
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Thanx for you reply Bob!

Stupid question #1. Where exactly is the user/library....spot?

Thanks again for your patience.

Allie
allieoop - Jun 11, 2005 - 8:42 pm
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Well, well, well Bob!

I found the user/library/preferences. DUH...on my part!

Did everything that was suggested. At the end of the fsck run it said no problems were found so I rebooted.

Tried Safari and same thing happened. 30 bounces before it clicked in. That was when the swearing began. I tried a number of web pages and it still hestiates with the ball coming on more often than not.

I went back to see if the .com.apple.Safari.plist was back as I deleted it as per instructed but I couldn't find it. Is that an issue?

Gosh, I appreciate your help! Any others ideas that I might give a go with?

Allie
allieoop - Jun 12, 2005 - 9:56 am
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Slow as molasses this morning. Slow to open, slow to load pages. Ug.

Allie
allieoop - Jun 13, 2005 - 12:59 am
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Sorry I'm reply to my own messages!

I found something very interesting. There is another user on my computer and when in their account Safari loads up on one bounce. Interesting. Mine is still 30 or more.

Should I trash myself as an user and start again. I am the administrator too so I'm not sure about the implications of that as they are in the same name.

Thanks again for any help.

Allie
allieoop - Jun 13, 2005 - 1:14 am
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I tried what I asked. I created a new user and lo and behold no wait on the safari load and quick to find webpages. Question now is, I had my account set-up with all kinds of bookmarks, downloads etc. Is there any way of transferring them over to the new account and then wiping out the old account? Or do I have to start from scratch?

Any idea why this happened on the same computer? Could there be a virus in one person's account and not the other?

Also when you do repair disc permissions, are you doing it for the whole computer or just the account you happen to access it from. Would this apply to other fixes as well?

Thanks in advance.
Allie
bobw - Jun 13, 2005 - 11:54 am
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Allie

Sorry I didn't get back to you quickly. Had Kidney stones that kept me from doing anything.

Something in your user Library or Preferences has become corrupt causing the problems.

Glad to hear the new account works okay.

To transfer things into the new account;

Safari bookmarks are here;

user>library>Safari

drag the Bookmarks.plist file to the same location in the new user and you'll have all your bookmarks.

Your downloads.plist is in the same place.

It's hard to say why it happened. Files can become corrupt for numerous reasons, but not a virus. There are No viruses that can affect an OS X system.

I would keep the bad user around for awhile in case you find something is missing from the new user, you'll then be able to copy it over. Once you're sure you don't need it, you can delete that user. Read this;

http://docs.info.apple.com/article.html?artnum=151625

This is from Apple on Repairing Permissions;

How does Disk Utility check file permissions?

Many things you install in Mac OS X are installed from package files (whose filename extension is ".pkg"). Each time something is installed from a package file, a "Bill of Materials" file (whose filename extension is ".bom") is stored in the package's receipt file, which is kept in /Library/Receipts/ . If you look in the Receipts folder, for example, you should see all kinds of files that end with .pkg, including some that were created when Mac OS X was installed (for example, BaseSystem.pkg). Don't worry, these files don't take up much disk space and you shouldn't put them in the Trash.

Each of those ".bom" files contains a list of the files installed by that package, and the proper permissions for each file.

When you use Disk Utility to verify or repair disk permissions, it reviews each of the .bom files in /Library/Receipts/ and compares its list to the actual permissions on each file listed. If the permissions differ, Disk Utility reports the difference (and corrects them if you use the Repair feature).

Does Disk Utility check permissions on all files?

Files that aren't installed as part of an installer package are not listed in a receipt and therefore are not checked. For example, if you install an application using a non-Apple installer application, or by copying it from a disk image, network volume, or other disk instead of installing it via Installer, a receipt file isn't created. This is normal. Some applications are just designed to be installed like that.

Also, certain files whose permissions can be changed during normal usage without affecting their function are intentionally not checked.




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Bobw - Macosx.com Tech Support

allieoop - Jun 14, 2005 - 6:42 am
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Bob:

Hope you are feeling well. Heard those are nasty things.

Thanks for your info. again.

I realized after I wrote about transferring bookmarks etc. other more important things such as MAIL, Calendar and Address Book, iphoto, itunes, Office files, Appleworks need to be transferred also. Everything!!!

HELP!
As always, any help is vastly appreciated!
Allie
allieoop - Jun 14, 2005 - 6:43 am
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Sorry again, I've thought of something else after I just wrote my reply. What about just reloading Safari???

Of course, I suggest that and I haven't got a clue how to go about it and whether it would wipe everything out.

Could this possible get rid of the corrupt file/s while still maintaining all of my stuff?

Thanks Bob

Allie
bobw - Jun 14, 2005 - 11:15 am
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Allie

You can try reinstalling Safari and see if that cures the problem.

The Safari folder in user>library - move that to the Desktop, don't trash yet, it has your Bookmarks. Then trash Safari from your Application folder.

Now you'll need Pacifist, get that here;

http://www.versiontracker.com/dyn/moreinfo/macosx/12743

Use that to extract Safari from your Panther CD and install, then try it. If it works ok, replace the new Bookmark.plist file with the one from the Safari folder on your Desktop.


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Bobw - Macosx.com Tech Support

allieoop - Jun 16, 2005 - 7:32 am
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Hey Bob:

I tried reloading Safari. DownLoaded Pacifist but it didn't seem to recognize that I only wanted to reload Safari, so I reloaded the whole kit and kaboodle of OSX. I wasn't able to get onto internet from Safari icon, so I went to software update and afterwards I could get on the net. Same old thing though, Safari icon takes over 30 bounces and the bouncing beachball thing. Well needless to say, I just need a pin.

As I mentioned before, I created a new user account and when I go into that I get into Safari on two bounces and it seems faster.

How would I get my Mail, iphoto, address book, ical, itunes Office Documents etc. into this new user account I created? I figure scrapping the user that is giving me the problems seems to be logical but I can't lose all my stuff.

I thought about going into Users, library and dragging them into a new user? Is that the route Bob?

All help appreciated!
bobw - Jun 16, 2005 - 8:41 am
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Allie

To move your iPhot stuff, in the Pictures folder, 'Option' copy the iPhoto Library into the new user at same location.

For Mail, 'Option' copy the Mail folder from user>library

For AddressBook, the same from here;

user>library>Application Support>AddressBook

iTunes - user>Music>iTunes

iCal - may be in Application Support. I don't use it so don't see where it's stored.

For your Documents, you can move the Documents folder to the new user.
Any files you have in the old user, you can just drag to the new user>same location.
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Bobw - Macosx.com Tech Support

allieoop - Jun 16, 2005 - 12:46 pm
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Hey Bob!

Gosh you're good! I'll give it a go. I'm off the computer for a few days so I will let you know how it went.

Thanks again for your time and patience.

Allie
allieoop - Jun 19, 2005 - 7:34 pm
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Hey Bob:

I'm trying to not panic. I tried to move my Documents and iphoto over to a new user account.
I went into users, libraries, iphoto, documents. I dragged the folders over to the new user. Was that wrong?
I went into my new user and they aren't there. I went back to my old account and they aren't there either. I then dragged the iphoto folder back into my old user and it went through a 4-minute thing where I could see it going through a bunch of things. Sorry I don't know what it was doing.
Anyways, I went back into iphoto and no photos anywhere. I can find my photos through the HD, Users, Libraries so I know they are on the computer and not in cyberspace somewhere. How do I recover my photos into my old iphoto account?
I'm scared now to try to move anything else over to the new user because obviously I didn't do it right!! YIKES! HELP BOB! What did I do wrong and can you help me fix it up?
Thanks so much Bob. This is where my greenness shows!
Allie
bobw - Jun 20, 2005 - 8:11 am
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Allie

Open iPhoto and under the File Menu choose Import and navigate to where your photos are and they should import for you.
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Bobw - Macosx.com Tech Support

allieoop - Jun 21, 2005 - 6:42 am
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Hey Bob:

Got iphoto to import my pictures. Took a long time as I have many pictures.
Any other ideas about how to get Safari working more efficiently in my user file? The other two user spots on the computer load quickly, one or two bounces (while mine continues to take over 30) and the beachball is rarely seen during use. Any other ideas?
Thanks again Bob.
bobw - Jun 21, 2005 - 9:37 am
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Allie

Download Yasu (free) ;

http://www.versiontracker.com/dyn/moreinfo/macosx/21674

Use it to clear Caches, (System, User, Font, Browsers, Download)

Clear History

Run Cron Scriopts

Then try Safari.

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Bobw - Macosx.com Tech Support

bobw - Jun 21, 2005 - 10:54 am
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Allie

Also, trash this preference file;

apple.quicktime.plugin.preferences.plist

Located here;

username>Library>Preferences
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Bobw - Macosx.com Tech Support

allieoop - Jun 21, 2005 - 4:12 pm
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Bob:

Did the Yasu thing. I went with the checked items.

These items were not checked off. Do I need to run Yasu again and have these checked off?
1. update prebinding
reset trusted applications
remove cookies
clear safari bookmark icons
clear application logs
clear system logs?

It rebooted and after I logged in my user screen took a bit more time than usual to get in. Safari icon now about 36 bounces.

I went to trash apple. quicktime.plugin.preferences.plist but the closest I could find to that in username>library>preferences was:
com.apple.quicktimepayer.plist

I wanted to wait for you to let me know if that is the same thing.

When I used iphoto today the beachball was coming up constantly.
Thanks for trying to help!
Allie
bobw - Jun 22, 2005 - 8:10 am
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Allie

There should be a quicktime.plugin.preference.plist in there.

At this point, I would start using the new user account you setup and forget about the damaged one. There must be a number of damaged files in the old user.
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Bobw - Macosx.com Tech Support

allieoop - Jun 22, 2005 - 11:21 am
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Hey again Bob:

Thank goodness we are on a first-name basis.

I agree I would love to start using the new user account I set up and think it is the way to go; however, when I think of how I mucked up iphoto and trying to get my photos from one user to the other, I shudder to think what I would do to mail.

I wish there was just a simple way of moving everything to another user.

I didn't understand how to do it before and still don't.
Thanks for trying to help Bob.
Allie
bobw - Jun 22, 2005 - 12:17 pm
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Allie

For Mail, Option drag the Mail folder from here;

user>library>Mail Folder

Put it in the same place under the new user, then open Mail and it should be working.

When you drop it in the Library of the new user, it should ask if you want to replace the one that's there, click Yes.
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Bobw - Macosx.com Tech Support

allieoop - Jun 26, 2005 - 5:29 pm
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Hey
I'm still trying to figure this out. I am running everything on YASU and I got this following message and it won't let Yasu continue.
=== Sunday, June 26, 2005 6:24:54 PM : Yasu Log Cleared ===
=== Sunday, June 26, 2005 6:24:58 PM : Clearing system cache ===
*** Sunday, June 26, 2005 6:24:59 PM - error clearning system cache ***
Error number: missing value
Offending object: missing value
Additional info: missing value

=== Sunday, June 26, 2005 6:25:21 PM : Clearing system cache ===
*** Sunday, June 26, 2005 6:25:21 PM - error clearning system cache ***
Error number: missing value
Offending object: missing value
Additional info: missing value

=== Sunday, June 26, 2005 6:25:36 PM : Clearing system cache ===
*** Sunday, June 26, 2005 6:25:37 PM - error clearning system cache ***
Error number: missing value
Offending object: missing value
Additional info: missing value

=== Sunday, June 26, 2005 6:26:29 PM : Clearing system cache ===
*** Sunday, June 26, 2005 6:26:30 PM - error clearning system cache ***
Error number: missing value
Offending object: missing value
Additional info: missing value

It says to look at the log, which I see the error but it won't run afterwards. I cleared it, went to Safari empty cache there but I've hit a roadblock with Yasu.
It ran the scripts and permissions but got stuck in the next box. Any ideas to get it to keep running?
Thanks!
Allie
allieoop - Jun 26, 2005 - 5:46 pm
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Bob:
I was just going to do the FSCK-F thing, whoa, you've got to be careful when typing that one, but I decided to try Safari once more. I can't believe it, Safari loaded in two bounces! I checked off everything on YASU instead of just the ones that are automatically checked for you. I figured at this point I had nothing to lose. I'll cross my fingers, but with just some initial browsing around, seems good.

iphoto though is still very slow. Beachball is twirling like no tomorrow. I can't seem to get anything done in it.

I still don't know about the system cache thing error, could this be an iphoto error also?

Should I still run the FSCK-F thing again?
We are getting somewhere!
Thanks Bob! I hope you aren't sick of me! If so, let me know and I'll post it again.
Allie
bobw - Jun 27, 2005 - 8:59 am
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Allie

Something in your system is messed up.

Download and install the 10.3.9 Combo Update and then see how things are. You won't lose any files or data doing this;

http://www.apple.com/support/downloa...pdate1039.html


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Bobw - Macosx.com Tech Support

allieoop - Jun 27, 2005 - 12:21 pm
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Downloaded the combo update. iphoto still beachballing but I've been reading about how slow it normally is on the net for many people.

Safari definitely running better since I did the whole Yasu thing. Up and running on two bounces. Not beachballing nearly as much, just depends on the site.

I'm upgrading to ilife '05 so I'm hoping this will help.

How often do you recommend I do the Yasu thing? Should I do it again after I downloaded the OSX combo update to see if it gets rid of that error?

Warmly,

Allie
bobw - Jun 27, 2005 - 12:29 pm
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Allie

I would run Yasu every other week, it'll help keep the system in good shape, and yes, after the update, run it.
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Bobw - Macosx.com Tech Support

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