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TICKET ARCHIVE -> Safari unexpectedly quit

cweber22 - Jul 17, 2008 - 1:42 pm

I can't get Safari to launch. I keep getting the error message that Safari unexpectedly quit. I am using OS X 10.4.11 and Safari 3.1.2. Firefox works. I tried launching Safari with another user and the same thing happens. Do you know what the problem might be? Thank you.

Carole

cweber22 - Jul 18, 2008 - 11:45 am

Do I need to give you the crash report?

RAMPCHECK - Jul 19, 2008 - 3:01 pm

try creating a test user, log in as that test user and see if safari will open. This will tell you if safari is broken or if there is something in the first user that is causing the problem...


Let me know,

cweber22 - Jul 20, 2008 - 11:22 am

I already tried launching Safari with a test user and the same thing happens. I also reinstalled the latest version of Safari and it still won't launch.

RAMPCHECK - Jul 20, 2008 - 11:56 am

are you having trouble with mail or the help viewer? Also what version of Mac OS X and safari are you running?

cweber22 - Jul 20, 2008 - 6:28 pm

I'm not having any problem with mail or the help viewer. I am using Mac OS X 10.4.11 and Safari 3.1.2 (universal).

RAMPCHECK - Jul 20, 2008 - 6:32 pm

OK, send me a private message and i will send you a server address to download safari

cweber22 - Jul 21, 2008 - 9:03 am

Not sure what you want me to do. Do you want the crash report?

cweber22 - Jul 21, 2008 - 10:42 am

NEW DEVELOPMENT: I just tried launching Safari in my other user account again, and this time it worked. So the problem appears to be with my account. Would this be a preference problem?

cweber22 - Jul 22, 2008 - 9:53 am

I got rid of HD/Library/Input Managers and I was able to launch Safari. Not sure if there will be crashes, but at least I got it to launch.

cweber22 - Jul 24, 2008 - 10:01 am

Safari no longer crashes but I am unable to view any movie clips (in Safari or Firefox). I click on a link to a movie clip and then QuickTime launches and then nothing happens. QuickTime might have been part of the original problem of Safari crashing. Should I post this as a new question or can you try to troubleshoot this incident? So close yet so far. Thanks for your time and consideration.

TechSupport - Jul 27, 2008 - 10:10 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=302215

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.