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TICKET ARCHIVE -> Saved Mail
birdie21 - Aug 12, 2005 - 12:15 pm
In the past Incoming/saved mail was available to me for an extended period of time. Now I find that most of my mail is automatically deleted after a week or two.
When I research "Help" re saving my mail, I get instructions that do not appear applicable to my MACOSX (10.3.9). Specifically, I do not see any of the prompts that are presented.
Can you advise me as to how I should proceed?
Thanks, A. J.
When I research "Help" re saving my mail, I get instructions that do not appear applicable to my MACOSX (10.3.9). Specifically, I do not see any of the prompts that are presented.
Can you advise me as to how I should proceed?
Thanks, A. J.
earthsaver - Aug 12, 2005 - 4:43 pm
I need more information about your email provider and whether you're using Mail before I can help you, A.J. So far, the only experiences I have had with this scenario are AOL users, because AOL moves new mail to old mail after a week. Please elaborate on your situation.
- Ben
- Ben
birdie21 - Aug 12, 2005 - 6:09 pm
Thanks for the prompt response.
Yes, I am an AOL user. I was not aware that AOL moved mail to Old Mail after a week.In fact I have one piece of mail still in Incoming/Saved mail that is two months old. Anyway, after receiving your note, I went to Old Mail and discovered the "Save To" box and three "unnamed folders." So, I think I understand what I now need to do. Nevertheless, I'm still at a loss as to why I have not experienced the movement to old mail before. Previously, I could access old mail via Incoming/saved mail for months.
Anything else I should know about this matter?
Thanks again, A. J.
Yes, I am an AOL user. I was not aware that AOL moved mail to Old Mail after a week.In fact I have one piece of mail still in Incoming/Saved mail that is two months old. Anyway, after receiving your note, I went to Old Mail and discovered the "Save To" box and three "unnamed folders." So, I think I understand what I now need to do. Nevertheless, I'm still at a loss as to why I have not experienced the movement to old mail before. Previously, I could access old mail via Incoming/saved mail for months.
Anything else I should know about this matter?
Thanks again, A. J.
earthsaver - Aug 12, 2005 - 7:50 pm
Incoming/Saved Mail is different from Old Mail. When you use Mail in Mac OS X to connect to your AOL email account, it downloads and shows email in your inbox (New Mail). After a week, email from New Mail is automatically moved to Old Mail and Mail can no longer find it.
I suggest you use the AOL Service Assistant to transfer all of your mail to Mail. You can use it to transfer your contacts to Address Book, too. (Have you done this already?) Then, you need to setup a rule in Mail that moves all of your incoming AOL email to another mailbox that is on your computer rather than on a remote server.
If you have a POP account with another service provider, that's a perfect place because you won't have to worry about it getting moved or deleted, and you can use the process as a reason to transition away from AOL. (I hope that's your intention.)
- Ben
I suggest you use the AOL Service Assistant to transfer all of your mail to Mail. You can use it to transfer your contacts to Address Book, too. (Have you done this already?) Then, you need to setup a rule in Mail that moves all of your incoming AOL email to another mailbox that is on your computer rather than on a remote server.
If you have a POP account with another service provider, that's a perfect place because you won't have to worry about it getting moved or deleted, and you can use the process as a reason to transition away from AOL. (I hope that's your intention.)
- Ben
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