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TICKET ARCHIVE -> Sherlock Assistant

No Wonder User - Jan 5, 1999 - 6:12 pm

Knowledge Level: Beginner
Problem: Software
Computer Type: Apple
Model: Power Macintosh
RAM: 32meg
RAM Enhancer: None
OS Version: MacOS 8.5.1

Description:
I can't get to the Web from the desktop with Sherlock Assistant. If I access it from the Internet, it works fine. From the desktop I get a message that the Browser needs to be indicated in the Internet Control panel. As far as I can see, it is (Communicator 4.5). Have you any idea what it is trying to tell me?

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No Wonder Tech - Jan 5, 1999 - 6:41 pm

There are a few possibilities for the root cause of the error. Before trying the following steps, ensure that the Internet Config 2.0 extension is installed in your Extensions folder. Then verify that you have selected the appropriate browser in the Internet control panel under the Web tab. If those two items are verified, then follow these troubleshooting steps:

1. Boot using your Mac OS 8.5 CD.
2. Delete the Find preferences in the Preferences folder inside your system folder.
3. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
4. Reboot from the Mac OS 8.5 CD and do a custom install of Sherlock.
5. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
6. Reboot from the CD, delete the Internet preferences from the Preferences folder inside your system folder and reboot. By deleting the Internet preferences, you will have to reconfigure some basic internet preferences such as your default browser, signature files, etc. As such, this should be your last step.

Bob Wood
robertw@nowonder.com
http://www.nowonder.com