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| DATE | Jan 18, 1999 |
| TICKET | #160242 |
| STATUS | Closed |
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| PLATFORM | |
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| TECHNICAL | |
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Question Details
TICKET ARCHIVE -> Sherlock error
No Wonder User - Jan 18, 1999 - 8:29 pm
Knowledge Level: Intermediate
Problem: Software
Computer Type: Apple
Model: PowerBook 1400
RAM: 32meg
RAM Enhancer: Virtual Memory
OS Version: MacOS 8.5.1
Description:
I recently installed OS 8.5.1 on my PowerBook. When I sign on to AOL and open Sherlock it performs a search just fine. When I attempt to select a select a particular web site that is listed I receive the following message: "Unable to open your web browser because an unexpected error occurred".
How can I correct this problem?
Thanks
Denny
Send Attachments?
Problem: Software
Computer Type: Apple
Model: PowerBook 1400
RAM: 32meg
RAM Enhancer: Virtual Memory
OS Version: MacOS 8.5.1
Description:
I recently installed OS 8.5.1 on my PowerBook. When I sign on to AOL and open Sherlock it performs a search just fine. When I attempt to select a select a particular web site that is listed I receive the following message: "Unable to open your web browser because an unexpected error occurred".
How can I correct this problem?
Thanks
Denny
Send Attachments?
No Wonder Tech - Jan 18, 1999 - 8:31 pm
Hi Dennis, welcome to Nowonder, I'm robertw.
There are a few possibilities for the root cause of the error. Before trying the following steps, ensure that the Internet Config 2.0 extension is installed in your Extensions folder. Then verify that you have selected the appropriate browser in the Internet control panel under the Web tab. If those two items are verified, then follow these troubleshooting steps:
1. Boot using your Mac OS 8.5 CD.
2. Delete the Find preferences in the Preferences folder inside your system folder.
3. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
4. Reboot from the Mac OS 8.5 CD and do a custom install of Sherlock.
5. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
6. Reboot from the CD, delete the Internet preferences from the Preferences folder inside your system folder and reboot. By deleting the Internet preferences, you will have to reconfigure some basic internet preferences such as your default browser, signature files, etc. As such, this should be your last step.
Bob Wood
robertw@nowonder.com
http://www.nowonder.com
There are a few possibilities for the root cause of the error. Before trying the following steps, ensure that the Internet Config 2.0 extension is installed in your Extensions folder. Then verify that you have selected the appropriate browser in the Internet control panel under the Web tab. If those two items are verified, then follow these troubleshooting steps:
1. Boot using your Mac OS 8.5 CD.
2. Delete the Find preferences in the Preferences folder inside your system folder.
3. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
4. Reboot from the Mac OS 8.5 CD and do a custom install of Sherlock.
5. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
6. Reboot from the CD, delete the Internet preferences from the Preferences folder inside your system folder and reboot. By deleting the Internet preferences, you will have to reconfigure some basic internet preferences such as your default browser, signature files, etc. As such, this should be your last step.
Bob Wood
robertw@nowonder.com
http://www.nowonder.com
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