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| DATE | Oct 31, 1998 |
| TICKET | #49372 |
| STATUS | Closed |
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| TECHNICAL | |
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Question Details
TICKET ARCHIVE -> Sherlock Error
No Wonder User - Oct 31, 1998 - 9:38 pm
Knowledge Level: Expert but stumped
Problem: Software
Computer Type: Apple
Model: iMac
RAM: Not related
RAM Enhancer: None
OS Version: Not related
Description:
In using Sherlock for the first time, I got an error message that read, ".... network error" after it was sent off on a search on the Internet.
I was online at the time I told Sherlock to search on a phrase.
Send Attachments?
Problem: Software
Computer Type: Apple
Model: iMac
RAM: Not related
RAM Enhancer: None
OS Version: Not related
Description:
In using Sherlock for the first time, I got an error message that read, ".... network error" after it was sent off on a search on the Internet.
I was online at the time I told Sherlock to search on a phrase.
Send Attachments?
No Wonder Tech - Oct 31, 1998 - 10:02 pm
Hi Carol, welcome to Nowonder, I'm robertw.
There are a few possibilities for the root cause of the error. Follow these troubleshooting steps:
1. Boot using your Mac OS 8.5 CD.
2. Delete the Find preferences in the Preferences folder inside your system folder.
3. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
4. Reboot from the Mac OS 8.5 CD and do a custom install of Sherlock.
5. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
6. Reboot from the CD, delete the Internet preferences from the Preferences folder inside your system folder and reboot. By deleting the Internet preferences, you will have to reconfigure some basic internet preferences such as your default browser, signature files, etc. As such, this should be your last step.
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robertw@nowonder.com
There are a few possibilities for the root cause of the error. Follow these troubleshooting steps:
1. Boot using your Mac OS 8.5 CD.
2. Delete the Find preferences in the Preferences folder inside your system folder.
3. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
4. Reboot from the Mac OS 8.5 CD and do a custom install of Sherlock.
5. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
6. Reboot from the CD, delete the Internet preferences from the Preferences folder inside your system folder and reboot. By deleting the Internet preferences, you will have to reconfigure some basic internet preferences such as your default browser, signature files, etc. As such, this should be your last step.
NoWonderNoWonderNoWonderNoWonderNoWonderNoWonderNoWonderNoWonder
o
w Featuring 1'2'1 Personal Technical Support 4 Free via Online Chat,
o Message Boards, and 24 hourEmail Answers
n Visit us at http://www.nowonder.com
d Tell a friend about us.
e
r
robertw@nowonder.com
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