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Question Profile
| DATE | Jan 23, 1999 |
| TICKET | #155127 |
| STATUS | Closed |
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| DESC | |
| DESC | |
| PLATFORM | |
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| PROC | |
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| NAME | |
| USERNAME | |
| TECHNICAL | |
| ISSUE |
Question Details
TICKET ARCHIVE -> Sherlock
No Wonder User - Jan 23, 1999 - 12:50 pm
Knowledge Level: Beginner
Problem: Software
Computer Type: Apple
Model: 6500/300
RAM: 64meg
RAM Enhancer: None
OS Version: MacOS 8.5.1
Description:
Hello,
While connected to the internet, I tried using Sherlock.
I typed in what I was looking for and it searched for information. A list appeared but when I tried to highlight any of the suggested sites, I kept getting the following message:
Unable to open your web browser because an unexpected error occurred.
What causes this and what can I do to correct it?
Thank you
Send Attachments?
Problem: Software
Computer Type: Apple
Model: 6500/300
RAM: 64meg
RAM Enhancer: None
OS Version: MacOS 8.5.1
Description:
Hello,
While connected to the internet, I tried using Sherlock.
I typed in what I was looking for and it searched for information. A list appeared but when I tried to highlight any of the suggested sites, I kept getting the following message:
Unable to open your web browser because an unexpected error occurred.
What causes this and what can I do to correct it?
Thank you
Send Attachments?
No Wonder Tech - Jan 23, 1999 - 12:53 pm
Hi Caroline, welcome to Nowonder, I'm robertw.
There are a few possibilities for the root cause of the error. Before trying the following steps, ensure that the Internet Config 2.0 extension is installed in your Extensions folder. Then verify that you have selected the appropriate browser in the Internet control panel under the Web tab. If those two items are verified, then follow these troubleshooting steps:
1. Boot using your Mac OS 8.5 CD.
2. Delete the Find preferences in the Preferences folder inside your system folder.
3. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
4. Reboot from the Mac OS 8.5 CD and do a custom install of Sherlock.
5. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
6. Reboot from the CD, delete the Internet preferences from the Preferences folder inside your system folder and reboot. By deleting the Internet preferences, you will have to reconfigure some basic internet preferences such as your default browser, signature files, etc. As such, this should be your last step.
Bob Wood
robertw@nowonder.com
http://www.nowonder.com
There are a few possibilities for the root cause of the error. Before trying the following steps, ensure that the Internet Config 2.0 extension is installed in your Extensions folder. Then verify that you have selected the appropriate browser in the Internet control panel under the Web tab. If those two items are verified, then follow these troubleshooting steps:
1. Boot using your Mac OS 8.5 CD.
2. Delete the Find preferences in the Preferences folder inside your system folder.
3. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
4. Reboot from the Mac OS 8.5 CD and do a custom install of Sherlock.
5. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
6. Reboot from the CD, delete the Internet preferences from the Preferences folder inside your system folder and reboot. By deleting the Internet preferences, you will have to reconfigure some basic internet preferences such as your default browser, signature files, etc. As such, this should be your last step.
Bob Wood
robertw@nowonder.com
http://www.nowonder.com
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