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| DATE | Oct 29, 1998 |
| TICKET | #50737 |
| STATUS | Closed |
| SUBJECT | |
| CAT | |
| TYPE | |
| DESC | |
| DESC | |
| PLATFORM | |
| MODEL | |
| PROC | |
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| NAME | |
| USERNAME | |
| TECHNICAL | |
| ISSUE |
Question Details
TICKET ARCHIVE -> Sherlock
No Wonder User - Oct 29, 1998 - 12:18 am
Knowledge Level: Intermediate
Problem: Software
Computer Type: Apple
Model: G-3 266
RAM: 65+
RAM Enhancer: None
OS Version: Not Listed
Description:
In 8.5. I can not get Sherlock to work on the net.
Error displayed "A network error occurred" check your network connections and settings than try again.
I am using mediaone cable with eithernet I think.
The cable people put in there software. Thanks for any help.
Send Attachments? Yes
Problem: Software
Computer Type: Apple
Model: G-3 266
RAM: 65+
RAM Enhancer: None
OS Version: Not Listed
Description:
In 8.5. I can not get Sherlock to work on the net.
Error displayed "A network error occurred" check your network connections and settings than try again.
I am using mediaone cable with eithernet I think.
The cable people put in there software. Thanks for any help.
Send Attachments? Yes
No Wonder Tech - Oct 30, 1998 - 2:29 pm
Hi Raymond, welcome to Nowonder, I'm robertw.
There are a few possibilities for the root cause of the error. Follow these troubleshooting steps:
1. Boot using your Mac OS 8.5 CD.
2. Delete the Find preferences in the Preferences folder inside your system folder.
3. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
4. Reboot from the Mac OS 8.5 CD and do a custom install of Sherlock.
5. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
6. Reboot from the CD, delete the Internet preferences from the Preferences folder inside your system folder and reboot. By deleting the Internet preferences, you will have to reconfigure some basic internet preferences such as your default browser, signature files, etc. As such, this should be your last step.
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w Featuring 1'2'1 Personal Technical Support 4 Free via Online Chat,
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robertw@nowonder.com
There are a few possibilities for the root cause of the error. Follow these troubleshooting steps:
1. Boot using your Mac OS 8.5 CD.
2. Delete the Find preferences in the Preferences folder inside your system folder.
3. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
4. Reboot from the Mac OS 8.5 CD and do a custom install of Sherlock.
5. Reboot from the hard drive and retry a Sherlock search. If the problem persists, continue on.
6. Reboot from the CD, delete the Internet preferences from the Preferences folder inside your system folder and reboot. By deleting the Internet preferences, you will have to reconfigure some basic internet preferences such as your default browser, signature files, etc. As such, this should be your last step.
NoWonderNoWonderNoWonderNoWonderNoWonderNoWonderNoWonderNoWonder
o
w Featuring 1'2'1 Personal Technical Support 4 Free via Online Chat,
o Message Boards, and 24 hourEmail Answers
n Visit us at http://www.nowonder.com
d Tell a friend about us.
e
r
robertw@nowonder.com
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