Ticket Options

Question Profile

Question Details

TICKET ARCHIVE -> Software not downloading

alastairjlevy - Apr 18, 2007 - 5:37 am

Hi

I have had a problem for a while now with downloading software for my mac. Basically I cant seem to download any software at all. I have tried to download the most recent version of Firefox to update from my version 1.0 and I cant. Trying to download some Java software didnt work. My Limewire program wont start up either. I'd be extremely grateful if anyone has any advice as to how I might resolve this.

Many thanks

Alastair

gsahli - Apr 18, 2007 - 7:15 am

I'm not an expert on this - most likely.
But I do know you haven't given us enough information to help us troubleshoot with.
Please tell us:
1) How are you connected to the internet? Some detail, please, like "ADSL through modem and router and ethernet connection."
2) What browser or other download program are you using? Can you connect to all types of web site?
3) What actually happens when you try to download - do you get a file but can't open it, or the browser quits, or something else?

Thank you.

TechSupport - Apr 21, 2007 - 7:20 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=293612

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.