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Question Details
TICKET ARCHIVE -> software update today kills Illustrator
Mutato - Jan 31, 2006 - 1:23 pm
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Hi,

I did the software update today (1/31/06) and now I cannot launch Adobe Illustrator (10.0.3). Can you give me any help on this? Are there any disc utility programs I can run, like Norton Utilities? This machine has not had anything done to it since it was new 1 1/2 years ago. Or is there any Adobe update patch?

Thanks,
Martin


INFO:

10.4.4

Dual 2.5 Ghz PPC G5

2GB DDR Ram

----------------------------------
Crash report:

Date/Time: 2006-01-31 14:19:47.248 -0500
OS Version: 10.4.4 (Build 8G32)
Report Version: 3

Command: Adobe Illustrator 10
Path: /Applications/Adobe Illustrator 10.0.3/Adobe Illustrator 10.0.3/Contents/MacOSClassic/Adobe Illustrator 10
Parent: WindowServer [65]

Version: 10.0 (1.1)

PID: 229
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 Paloma 0x0116fc8c 0x1008000 + 1473676
1 Paloma 0x011767b0 0x1008000 + 1501104
2 Paloma 0x012db5e0 0x1008000 + 2962912
3 Paloma 0x012db500 0x1008000 + 2962688
4 Paloma 0x012db218 0x1008000 + 2961944
5 Paloma 0x015a2b00 0x1008000 + 5876480
6 Paloma 0x01417f68 0x1008000 + 4259688
7 Paloma 0x0101f48c 0x1008000 + 95372

Thread 1:
0 libSystem.B.dylib 0x9002b8a8 semaphore_wait_signal_trap + 8
1 libSystem.B.dylib 0x9003001c pthread_cond_wait + 488
2 ...ple.CoreServices.CarbonCore 0x90b7ff4c MPWaitOnSemaphore + 184
3 ACECarbonLib 0x0044ae80 0x405000 + 286336
4 ACECarbonLib 0x0044b09c 0x405000 + 286876
5 ACECarbonLib 0x0044aaf4 0x405000 + 285428
6 ...ple.CoreServices.CarbonCore 0x90bb3614 _MP_CFMTaskProc + 32
7 ...ple.CoreServices.CarbonCore 0x90b42260 PrivateMPEntryPoint + 76
8 libSystem.B.dylib 0x9002b200 _pthread_body + 96

Thread 2:
0 libSystem.B.dylib 0x90053f68 semaphore_timedwait_signal_trap + 8
1 libSystem.B.dylib 0x900702c8 pthread_cond_timedwait_relative_np + 556
2 ...ple.CoreServices.CarbonCore 0x90b74e90 TSWaitOnSemaphoreCommon + 176
3 ...ple.CoreServices.CarbonCore 0x90b7ce2c TimerThread + 60
4 libSystem.B.dylib 0x9002b200 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:
srr0: 0x000000000116fc8c srr1: 0x100000000200f030 vrsave: 0x0000000000000000
cr: 0x28004422 xer: 0x0000000020000000 lr: 0x00000000011767b0 ctr: 0x00000000006dc640
r0: 0x0000000000000000 r1: 0x00000000bfffeb90 r2: 0x0000000000709000 r3: 0x0000000000000000
r4: 0x0000000000000000 r5: 0x0000000000000001 r6: 0x0000000000000001 r7: 0x000000000000001c
r8: 0x0000000000000004 r9: 0x000000001f008060 r10: 0x000000000040155f r11: 0x0000000000000018
r12: 0x00000000000f6fb8 r13: 0x00000000007e7124 r14: 0x00000000007e5314 r15: 0x00000000007e5315
r16: 0x00000000bffff10c r17: 0x000000000000001c r18: 0x0000000000000000 r19: 0x0000000000000000
r20: 0x0000000000000000 r21: 0x0000000000000010 r22: 0x000000000000001c r23: 0x00000000007a5a70
r24: 0x00000000091e0dd4 r25: 0x00000000007ba974 r26: 0x00000000007841b0 r27: 0x00000000007d3224
r28: 0x000000000784bcd0 r29: 0x00000000bfffefb8 r30: 0x0000000000000001 r31: 0x00000000007a287c

Binary Images Description:
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0x5e35000 - 0x5ff97e0 PEF binary:
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0x859e000 - 0x85a0fff com.apple.textencoding.unicode 2.0 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
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0x901f000 - 0x902423e Variable Preview PEF binary: Variable Preview
0x9047000 - 0x904caac Align Palette PEF binary: Align Palette
0x904d000 - 0x9059fc5 Rasterize8GP PEF binary: Rasterize8GP
0x906b000 - 0x907602a Magic Wand2` PEF binary: Magic Wand2`
0x908f000 - 0x909c85a Pathfinder PEF binary: Pathfinder
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0x9172000 - 0x91a24e5 Layers Palette PEF binary: Layers Palette
0x91fb000 - 0x920a1db Transparency Palette PEF binary: Transparency Palette
0x920b000 - 0x9214bac Transform Each PEF binary: Transform Each
0x921e000 - 0x922b8e4 Navigator: PEF binary: Navigator:
0x922c000 - 0x9235e07 Multiple Master Design PEF binary: Multiple Master Design
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0x9257000 - 0x9849def Save for Web PEF binary: Save for Web
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0x9896000 - 0x98a2cdb FileClipboardPref: PEF binary: FileClipboardPref:
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0x8fa79000 - 0x8fd27fff com.apple.QuickTime 7.0.4 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
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0x93010000 - 0x93020fff com.apple.print.framework.Print 5.0 (190.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
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0x95ff5000 - 0x9600bfff libJapaneseConverter.dylib /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x9600d000 - 0x9602dfff libKoreanConverter.dylib /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0x9603b000 - 0x96049fff libSimplifiedChineseConverter.dylib /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x98e38000 - 0x98e39fff com.apple.iokit.dvcomponentglue 1.7.9 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue

Model: PowerMac7,3, BootROM 5.1.8f7, 2 processors, PowerPC G5 (3.0), 2.5 GHz, 2 GB
Graphics: ATI Radeon 9600 XT, ATY,RV360, AGP, 128 MB
Memory Module: DIMM2/J13, 512 MB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM3/J14, 512 MB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM4/J41, 512 MB, DDR SDRAM, PC3200U-30330
Memory Module: DIMM5/J42, 512 MB, DDR SDRAM, PC3200U-30330
Modem: Jump, , V.92, Version 1.0,
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: ST3160023AS, 149.05 GB
Parallel ATA Device: HL-DT-ST DVD-RW GWA-4082B,
USB Device: Hub, , Up to 12 Mb/sec, 500 mA
USB Device: Studio Display, , Up to 1.5 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Logitech, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
Natobasso - Feb 1, 2006 - 12:36 pm
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Howdy! Don't use norton at all on your os x machine because OS X handles all file optimization and Norton actually confuses your disk directories. Not good. Might as well throw that software away.

I recommend using Apps/Utilities/Disk Utility and repairing permissions. Then restart.

If problem persists, then boot in Safe Mode and force a system check. Restart/Hold command + s till black screen comes up, then type "fsck -f" to force the system check. Type "reboot" to boot up in OS X.

How do you manage your fonts?
Mutato - Feb 1, 2006 - 12:49 pm
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Hi,

I'm using
Suitcase X1 11.0.2

It has been working fine with all apps (Photoshop 7.0, Illustrator 10.0.3 and Quark 6.5).

I'll try the Disc utility when I get a chance.
Natobasso - Feb 1, 2006 - 12:58 pm
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Our next steps will be, if the first two I gave you don't work, we delete the Adobe Online and Adobe Illustrator preference files. But don't do that yet.
Mutato - Feb 9, 2006 - 1:32 pm
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Hi,

I'm back.

I ran Disc Utility today and repaired permissions. Restarted and Illustrator still crashes on startup.

Also booted in Safe mode, ran the system check. Said everything was OK.
Restarted and Illustrator still crashes on startup.

Removed adobe illustrator and online preference files from my USER Library preferences folder. Restarted and Illustrator still crashes on startup.

What would be the next step?

Thanks,
Martin

Natobasso - Feb 9, 2006 - 3:39 pm
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You need to find the App preferences for illustrator (just do a search for illustrator and prefs to find the pref file) and make sure you delete the App pref for it, not just the User pref for it.

So you've upgraded to 10.4.4?
Mutato - Feb 9, 2006 - 3:53 pm
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Hi,

I searched and all I found was this:

com.adobe.Illustrator.plist

I put it in the trash and Illustrator still crashed. I cannot find any other Adobe Illustrator preference files. Is there a path to the central place versus the USER prefs?
Natobasso - Feb 9, 2006 - 4:06 pm
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(you have to search for plist and pref files)

Find this file and move it to your desktop (don't delete it yet) and then restart illustrator:

USER/Library/Preferences/Adobe Illustrator/Adobe Illustrator Prefs

This forces illustrator to create a new pref file, so be advised all your settings will be set to factory default.

Let me know what happens.
Natobasso - Feb 9, 2006 - 4:08 pm
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Also, I just realized; Illustrator 10 is a classic app, yes? Then you'll have to go to os 9 system/prefs and delete the illustrator preference file there.

Have you repaired desktop for your classic environment yet?
Mutato - Feb 10, 2006 - 8:18 am
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Hi,

Illustrator 10 is both Classic and OS X compatible. I believe it gave you both options for installs. Mine has always been launched natively in OS X.

But just in case, I checked the Classic prefs folder and there wasn't any Illustrator pref file.

Right now I had deleted that "USER/Library/Preferences/Adobe Illustrator/Adobe Illustrator Prefs" file. But Illustrator still crashes on launch.

I actually reinstalled it yesterday in frustration and it STILL crashes. Do you think it's just too old for the latest OSX version?
Natobasso - Feb 10, 2006 - 9:55 am
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I'm going to search and post to the Adobe Forum about your issue and see if I get any response. I wouldn't doubt that since you're on the "bleeding edge" of OS X that your Illustrator 10 got left behind.
Natobasso - Feb 10, 2006 - 11:41 am
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Found a possible solution here: http://www.macfixitforums.com/php/sh...&Number=705797


"I was have problems with Illustrator 10 and Tiger after I removed all the fonts and only left the minium fonts needed (The same fonts as I had in my System when I was on Panther)

Courier (Postscript set)
Geneva.dfont
Helvetic (Postscript set)
Keyboard.dfont
LastResort.dfont
LucidaGrande.dfont
Monaco.dfont


Everytime I opened Illustrator 10 and tryed to change the font in the type pallet Illustrator 10 would crash until I replaced the following fonts back into my systems fonts folder

Japanese Font Set
Pro W4.otf - Hiragino Maru Gothic Pro W4
Pro W3.otf - Hiragino Mincho Pro W3
Pro W6.otf - Hiragino Mincho Pro W6
Pro W3.otf - Hiragino Kaku Gothic Pro W3
Pro W6.otf - Hiragino Kaku Gothic Pro W6
Std W8.otf - Hiragino Kaku Gothic Std W8

Chinese Font Set
STHeiti & STXihei
LiHei Pro

Now Illustrator 10 works find.
Info on Illustrator ->
http://www.prepressforums.com/module...=viewforum&f=2
http://www.prepressforums.com/module...ewtopic&t=3060

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