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TICKET ARCHIVE -> Startup problem with 10.5.2

BabelBear - Apr 15, 2008 - 1:53 pm

Hello All

Hope this is the right place for my silly question. Any help would be very, very appreciated.

I run OS X 10.5.2 on a Dual 2 Ghz Mac Pro. Problem described below was identical when running 10.4. I have two HDs and ample ram (3 gigs).

On startup, my Mac takes ages (about 2 minutes) to find the OS and display the apple symbol on gray screen. When previously using 10.4, it was finding it sometimes reasonably quickly, sometimes taking quite some time too.

I ran Disk Utility but no joy.

Also, i find that generally, my mac is sluggish. The new OS was installed from scratch (as in: format and reinstall all apps, only copying back in the User files after reinstalling).

Anyone any idea why?

Thanks!

- Apr 15, 2008 - 4:45 pm

Jean,

Thanks for using MacOSX.com! I will do my best to help you. First things, first; open System Preferences and click "Startup Disk". Make sure that the correct drive is selected. If you don't have a default drive selected, that tends to make the startup process take longer as the computer has to search for a system folder.

I'm also curious to see what your Activity Monitor is showing (found in the Utilities folder) when your computer is running sluggish.

One of the blessings of Leopard is that screen-sharing is now possible. If you feel comfortable with it, I'd be happy to take a look at your computer myself and see what the problem might be. Audio chat would be active, so I would talk you through what I was doing. Also, pressing ctrl+esc will shut down screen sharing should you ever feel uncomfortable.

My ichat username is koobiluphi@mac.com. Feel free to message me here on this site or on iChat.

Luc
www.macosx.com

BabelBear - Apr 16, 2008 - 4:16 am

Hello Luc

Thx for your quick answer.

1/ Start up disk is selected. Tried it a few times.

2/ Wondered if it could be anything to do with the physical setting of the ata drives inside the Mac Pro. Or the fact that the OS was on one disk initially and then or the other disk - is the system looking for bits of info (e.g. preferences) but tries to retrieve this info form the wrong disk? Also, i still have large chunks of previous "User" folder on the second drive. Should i clean that?

3/ Sluggishness: on some apps (safari, word), there seems to be a delay between a keystroke and the cursor moving. There are also some random probs (Word grammar check is selected: it will work sometimes, sometimes not, for no reason). I do not know if this is caused by the app or something in the OS.

4/ Luc sounds fairly French to me. Are you? I am!

Big thx for your help.

JEan

TechSupport - Apr 19, 2008 - 4:20 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=299913

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.