Ticket Options

Question Profile

Question Details

TICKET ARCHIVE -> Ticket #336354

Peter V - Feb 28, 2008 - 2:16 pm

Hiya!

I submitted a query a few days ago, which was given ticket number #336354. I got a prompt response, which asked a bunch of questions. I asnswered them the best I could, but since then I have had two emails saying you are waiting for my response... Has something gone wrong with the system?

Cheers,

Peter

earthsaver - Feb 28, 2008 - 9:44 pm

Interestingly enough, macosx.com site owner/webmaster Scott W., responded to your initial query. I've flagged this post for a moderator. Hopefully you'll hear back from him soon.

- Ben

TechSupport - Mar 2, 2008 - 9:50 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=298896

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.