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TICKET ARCHIVE -> ticket 336411

ascjac - Mar 3, 2008 - 1:18 pm

I received one response to my question In that response Dale asked me a question. I responded to Dale by clicking on the respond link and now the question is closed. What's up with that?

JoAnn

earthsaver - Mar 3, 2008 - 2:37 pm

I'll see if the Moderator notices. In the meantime, can you respond again and reopen the question. Or, can you link me to it so I can reopen it?

- Ben

ascjac - Mar 3, 2008 - 7:29 pm

Ben, Here's the ticket number 336441. I'm not sure how to link the question or how to reopen it, so, I'll try to restate it as simply as possible. I have an iMac on which I sometimes use XP Home. Just recently I have not been able to get updates for windows. The update page says that I'm not using windows os and refers me to Mactopia. Just last week I was able to access the updates. Help!
Thanks,
JoAnn

earthsaver - Mar 3, 2008 - 8:41 pm

I don't have access to closed tickets. I think they stay in the possession of the techs who closed them. Do you still have an email from macosx.com when Dale was helping you? When you click to send a response to that message, you can copy the address in your browser into your response to this one. There's no way for me to find the original ticket otherwise.

ascjac - Mar 4, 2008 - 11:31 am

Hi Ben, I trashed the e-mail, sorry, but this is his usernameeltaMac. In any case the question is simple. When using windows XP I can no longer access the updates. I was able to last week, now almost two weeks ago. Windows is running fine except for that problem.
Thanks,
JoAnn

MACBOY29 - Mar 4, 2008 - 1:36 pm

what version of os 10 are you running and boot camp obiously is running can i get more info on that in more detail? i think i know what the matter is but just need a clearer understanding of the problem


thanks,

macboy29

ascjac - Mar 4, 2008 - 4:37 pm

Hi, I'm running 10.4.11
JoAnn

ascjac - Mar 4, 2008 - 4:57 pm

Sorry, I forgot to say that every is running smoothly, except the windows update. I can run all programs, access the internet, print documents, etc. The only thing I can no longer do is get updates. I'm automatically sent to a page that basically says that this page is for windows os only and there is a link that I click on and it sends to the Mactopia page. This happened a week or two ago when I got updated for both windows and mac.

JoAnn

MACBOY29 - Mar 4, 2008 - 7:13 pm

how are you running window via vm ware fusion parellels desktop or natively via boot camp and are you running the bata boot camp cause if you are then you are out of luck since bootcamp bata is discontinued by apple due to the release of mac os x 10.5 leopard. just to let u know get back to me how you are running windows and i am sure i can help

macboy29

ascjac - Mar 4, 2008 - 7:47 pm

Boot camp.

MACBOY29 - Mar 4, 2008 - 7:55 pm

so this issue happed while in os 10 or windows? i ask this cause there are a number of people who use this method and i am tring to narrow down the problem to solve it

macboy29

ascjac - Mar 5, 2008 - 2:54 pm

Windows

MACBOY29 - Mar 5, 2008 - 3:13 pm

is this a pre os 10.5 release of boot camp or after 10.5 if it is a pre os 10.5 then your system can no loger support windows on that version of boot camp as apple has discontued the what they beta testing and that could cause the issue.

ascjac - Mar 5, 2008 - 7:55 pm

It's pre 10.5. It was working 1.5 weeks ago and 10.5 has been out for a while. Why wouldn't it do this sooner? Anyway, if nothing can be done, I'll just keep on going until I upgrade to 10.5.
Thank you for your time.
JoAnn

ascjac - Mar 5, 2008 - 8:20 pm

I just uninstalled my windows version of itunes and some toolbar stuff and it works now. Go figure! Thank you again for trying to help.
JoAnn

MACBOY29 - Mar 6, 2008 - 10:52 am

so cani close his ticket if it work o.k. now ?

ascjac - Mar 6, 2008 - 11:38 am

Yes, close it.
Thanks again,
JoAnn