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Question Profile
| DATE | May 16, 2007 |
| TICKET | #334195 |
| STATUS | Closed |
| SUBJECT | Two Mail questions |
| CAT | Computers, Operating Systems, Applications or Connected Devices |
| TYPE | Software Applications |
| DESC | Internet Related Utilities |
| DESC | |
| PLATFORM | |
| MODEL | |
| PROC | |
| RAM | |
| DRIVE | |
| NAME | Dick |
| USERNAME | dick |
| TECHNICAL | Little Experience |
| ISSUE | Lots of Troubleshooting |
Question Details
TICKET ARCHIVE -> Two Mail questions
dick - May 16, 2007 - 9:32 am
Mail freezes when I try try to open it.
Two questions, and I have been a pain in asking these before.
In Mail preferences, I have Account Information server settings set at server settings smtpt.tadaust org.au. Server port 25, SSL unselected.
Then under Advanced, port is 110 with SSL unselected.
These settings have been suggested by some of your wonderful people and have worked in the past. I can also use Eudora and Firefox but I am unsure about the interconnection between them. Ie, can I receive mail addressed to me in these applications?
My ISP is tadaust.org.au, which a helper was able to access before to help me.
I can get webmail thru my ISP but hey, I am familiar with Mail and want to continue using it.
Any ideas?
Regards
Dick Garner
Two questions, and I have been a pain in asking these before.
In Mail preferences, I have Account Information server settings set at server settings smtpt.tadaust org.au. Server port 25, SSL unselected.
Then under Advanced, port is 110 with SSL unselected.
These settings have been suggested by some of your wonderful people and have worked in the past. I can also use Eudora and Firefox but I am unsure about the interconnection between them. Ie, can I receive mail addressed to me in these applications?
My ISP is tadaust.org.au, which a helper was able to access before to help me.
I can get webmail thru my ISP but hey, I am familiar with Mail and want to continue using it.
Any ideas?
Regards
Dick Garner
vinko - May 17, 2007 - 1:51 am
Dear Dick,
My name is Vinko and I will attempt to assist you.
Your settings for Mail suggest you are using the POP3 email service from your ISP (tadaust org.au).
BTW: did you have a typo in the Account Information pane's "Incoming Mail Server" settings? It should be pop.tadaust.org.au, and the "Outgoing Mail Server" should be smtp.tadaust.org.au
I am not certain what you are suggesting by saying "... the interconnection between them..."? Why do you want your emails go any where but Mail?
Note that you can keep a copy of your emails on the server by NOT checking the "Remove copy from server after retrieving a message". But this will really get you confused, as any emails that had been read and processed by you will still remain on the server. This is not a recommended method of handling your emails.
If you like to have access of your emails anywhere you go and with a native client (like Mail or Eudora) you should be using your ISP's IMAP email service. Most ISP offer a choice to their subscribers, please contact your ISP for details.
PS: please note that Eudora and Mail are both native email clients, you should not be using both of these applications to process your email. You should choose one. Note that any of these email clients, their data store (format in which they store your emails) are normally proprietary and is not transportable. Although, there are 3rd party applications that are created to extract these data for you. A search on VersionTracker.Com or Google may find what you're looking for.
I hope this helps.
Regards,
-- Vinko
Thank you for using MacOSX.Com's free Mac support.
My name is Vinko and I will attempt to assist you.
Your settings for Mail suggest you are using the POP3 email service from your ISP (tadaust org.au).
BTW: did you have a typo in the Account Information pane's "Incoming Mail Server" settings? It should be pop.tadaust.org.au, and the "Outgoing Mail Server" should be smtp.tadaust.org.au
I am not certain what you are suggesting by saying "... the interconnection between them..."? Why do you want your emails go any where but Mail?
Note that you can keep a copy of your emails on the server by NOT checking the "Remove copy from server after retrieving a message". But this will really get you confused, as any emails that had been read and processed by you will still remain on the server. This is not a recommended method of handling your emails.
If you like to have access of your emails anywhere you go and with a native client (like Mail or Eudora) you should be using your ISP's IMAP email service. Most ISP offer a choice to their subscribers, please contact your ISP for details.
PS: please note that Eudora and Mail are both native email clients, you should not be using both of these applications to process your email. You should choose one. Note that any of these email clients, their data store (format in which they store your emails) are normally proprietary and is not transportable. Although, there are 3rd party applications that are created to extract these data for you. A search on VersionTracker.Com or Google may find what you're looking for.
I hope this helps.
Regards,
-- Vinko
Thank you for using MacOSX.Com's free Mac support.
dick - May 17, 2007 - 5:36 am
Thanks Vinko - I have printed out your response and will check the information you have given me in a few hours. Will get back to you!
Cheers
Dick
Cheers
Dick
dick - May 18, 2007 - 3:41 am
My ISP sent me these instructions, and as far as I can tell, all are included, except item 13, which I think is a mistake . I did type in 'smtp.isp.com.au' but Mail still sort of freezes. By that I mean I can move the viewer window, the menu bar is responsive and it shows messages in the various boxes, but they do not open and I have to force quit Mail.
So I restored 'smtp.tadaust.org.au' as I have a print of those settings. No difference; I still have to force quit.
This is the info my ISP sent: (user is 'dick'.)
1.. Open Mail.?2.. From the Mail menu, choose Preferences.?3.. Click the Add Account button.?4.. Click on the Acount Information tab.?5.. Click the arrow box on the Account Type pop-up list and choose POP.?6.. In the Description field, type your full email address (e.g., user@tadaust.org.au).?7.. In the Email Address field, type your full email address (e.g., user@tadaust.org.au).?8.. In the Full Name field, type your name.?9.. In the Incoming Mail Server field, type your Incoming mail server (POP).?10.. In the User Name field, type your full email address (e.g., user@tadaust.org.au).?11.. In the Password field, type your email password.?**Note: The user name and password are case sensitive. Make sure that Caps Lock is OFF! ?12.. Click the arrow box on the Outgoing Mail Server pop-up list and choose Add server. ?13.. In the Outgoing Mail Server field, type smtp.isp.com.au.?14.. Click the OK button. ?15.. Click the OK button.?16.. Close the Accounts window.
This may be relevant:
In Outgoing Mail Server I have server port 25 and Use SSL unchecked
In Advanced the port is 110 and SSL is unchecked (some time ago, someone checked my ISP and advised the port should be 995. Both numbers worked at various times.)
What should I do?
Regards
Dick?
So I restored 'smtp.tadaust.org.au' as I have a print of those settings. No difference; I still have to force quit.
This is the info my ISP sent: (user is 'dick'.)
1.. Open Mail.?2.. From the Mail menu, choose Preferences.?3.. Click the Add Account button.?4.. Click on the Acount Information tab.?5.. Click the arrow box on the Account Type pop-up list and choose POP.?6.. In the Description field, type your full email address (e.g., user@tadaust.org.au).?7.. In the Email Address field, type your full email address (e.g., user@tadaust.org.au).?8.. In the Full Name field, type your name.?9.. In the Incoming Mail Server field, type your Incoming mail server (POP).?10.. In the User Name field, type your full email address (e.g., user@tadaust.org.au).?11.. In the Password field, type your email password.?**Note: The user name and password are case sensitive. Make sure that Caps Lock is OFF! ?12.. Click the arrow box on the Outgoing Mail Server pop-up list and choose Add server. ?13.. In the Outgoing Mail Server field, type smtp.isp.com.au.?14.. Click the OK button. ?15.. Click the OK button.?16.. Close the Accounts window.
This may be relevant:
In Outgoing Mail Server I have server port 25 and Use SSL unchecked
In Advanced the port is 110 and SSL is unchecked (some time ago, someone checked my ISP and advised the port should be 995. Both numbers worked at various times.)
What should I do?
Regards
Dick?
dick - May 18, 2007 - 3:43 am
Oops, the numbered paragraphs lost their formatting which may make it harder to read, but I am sure that is no obstacle to you!
vinko - May 18, 2007 - 9:04 am
Dear Dick,
Is "Tadaust" the ISP you are using to gain access to the Internet? This is important as that will affect the Outgoing Server setting for your email account.
Please note that Port 25 is the proper default port for Outgoing Server when you are NOT using SSL.
As for the incoming port 110 is the proper default port for Incoming server, when you are NOT using SSL.
Port 995 is the default port for Incoming server when you are using SSL.
When the Mail application "is frozen" or stuck, you say that the menu items are all functional within the Mail application. You can click on the mailbox items to view the content of your mailbox, but not the individual email.
Can you show the "Activity Viewer" window from the Windows menu to see what Mail is doing when Mail "is frozen"?
Regards,
-- Vinko
Is "Tadaust" the ISP you are using to gain access to the Internet? This is important as that will affect the Outgoing Server setting for your email account.
Please note that Port 25 is the proper default port for Outgoing Server when you are NOT using SSL.
As for the incoming port 110 is the proper default port for Incoming server, when you are NOT using SSL.
Port 995 is the default port for Incoming server when you are using SSL.
When the Mail application "is frozen" or stuck, you say that the menu items are all functional within the Mail application. You can click on the mailbox items to view the content of your mailbox, but not the individual email.
Can you show the "Activity Viewer" window from the Windows menu to see what Mail is doing when Mail "is frozen"?
Regards,
-- Vinko
dick - May 21, 2007 - 4:01 am
Vinko
I don't use SSL and so have port 25 for outgoing server and have tried 110 and 995 (without SSL), which used to work. Someone helped by by 'going into' my ISP and told me tadaust.org.au doesn't use SSL.
It is difficult to explain something I do not understand, but I'll try!
When I launch Mail, the inbox does not appear unlike before. The pull-down menues appear and I can see the font dialog box for example. The activity viewer turns up also but is blank - I can minimise it etc.
When I try to quit, I have to force quit. If I try to shut down I get a box saying cannot shut down as Mail will not quit.
I'm stumped. This prob has occurred a couple of times previously and with you guys assistance I have been able to fix it.
Which field should I use in my ISP's point #13?
smtp.isp.com.au or smtp.tadaust.org.au?
I appreciate the effort you are putting into this.
Cheers
Dick
I don't use SSL and so have port 25 for outgoing server and have tried 110 and 995 (without SSL), which used to work. Someone helped by by 'going into' my ISP and told me tadaust.org.au doesn't use SSL.
It is difficult to explain something I do not understand, but I'll try!
When I launch Mail, the inbox does not appear unlike before. The pull-down menues appear and I can see the font dialog box for example. The activity viewer turns up also but is blank - I can minimise it etc.
When I try to quit, I have to force quit. If I try to shut down I get a box saying cannot shut down as Mail will not quit.
I'm stumped. This prob has occurred a couple of times previously and with you guys assistance I have been able to fix it.
Which field should I use in my ISP's point #13?
smtp.isp.com.au or smtp.tadaust.org.au?
I appreciate the effort you are putting into this.
Cheers
Dick
vinko - May 21, 2007 - 4:42 am
Dear Dick,
You should never use port 995 when you are not using SSL. Your ISP's server would not be listening unless you're using SSL.
You forgot to answer my question as to which service provider are you using to gain access to the Internet. Are you using Tadaust?
The "Outgoing Mail Server" should be "smtp.tadaust.org.au" as indicated in your ISP's support page. I have no idea what they are saying in step #13, when they sent you the message of the steps.
Regards,
-- Vinko
You should never use port 995 when you are not using SSL. Your ISP's server would not be listening unless you're using SSL.
You forgot to answer my question as to which service provider are you using to gain access to the Internet. Are you using Tadaust?
The "Outgoing Mail Server" should be "smtp.tadaust.org.au" as indicated in your ISP's support page. I have no idea what they are saying in step #13, when they sent you the message of the steps.
Regards,
-- Vinko
dick - May 22, 2007 - 3:45 am
Thank you yet again Vinko. I think their step 13 was a copy and paste error. I have it set to smtp.tadaust.org. au. The ISP is tadaust.org.au. I will try port 110 again as apparently my ISP does not use or support SSL.
BTW - my friend has just bought a magnifique Intel iMac to replace the old G3 I gave him which died. We spent half the day playing with it and now he wants to import all his email and addresses which are now on DVD. I have tried a few sites but no luck so far. Any ideas?
Take care
Dick
BTW - my friend has just bought a magnifique Intel iMac to replace the old G3 I gave him which died. We spent half the day playing with it and now he wants to import all his email and addresses which are now on DVD. I have tried a few sites but no luck so far. Any ideas?
Take care
Dick
vinko - May 22, 2007 - 4:31 am
Hi Dick,
The reason I ask about the service provider that you use for accessing the Internet is because, if it is not the same as your email provider than the Internet Service Provider may be blocking the your access to port 25 for your Outgoing Mail Server. In that case, you would change to use port 587 to access your Outgoing Mail Server. That is the common secondary default that most Outgoing Mail Server (SMTP Server) configured with.
The "freeze" you encounter with Mail may be due to the fact that it is trying to access all these services and fail to receive the necessary timeouts.
As for your friends issue. transferring old emails and address is not a simple thing. Was your friend using Mail in Mac OS X with the G3? What email client was s/he using?
If the G3 was on Mac OS X and you can still access its internal hard drive, you can use the built in Mac OS X "Migration Assistant" application to transfer all the personal data over to the new iMac.
Please start a new ticket for your friend's issue.
Regards,
-- Vinko
The reason I ask about the service provider that you use for accessing the Internet is because, if it is not the same as your email provider than the Internet Service Provider may be blocking the your access to port 25 for your Outgoing Mail Server. In that case, you would change to use port 587 to access your Outgoing Mail Server. That is the common secondary default that most Outgoing Mail Server (SMTP Server) configured with.
The "freeze" you encounter with Mail may be due to the fact that it is trying to access all these services and fail to receive the necessary timeouts.
As for your friends issue. transferring old emails and address is not a simple thing. Was your friend using Mail in Mac OS X with the G3? What email client was s/he using?
If the G3 was on Mac OS X and you can still access its internal hard drive, you can use the built in Mac OS X "Migration Assistant" application to transfer all the personal data over to the new iMac.
Please start a new ticket for your friend's issue.
Regards,
-- Vinko
dick - May 22, 2007 - 8:32 pm
Vinko!
Tadaust.org.au is the only ISP I use and port 25 has worked in the past. I thought that port 110 or 995 would be the issue but I can't get mail thru Mail as the inbox, although I can move it around (and I think the amount of messages in various folders is growing) I still can't access messages and have to force quit to get out.
As for my friend's G3 to Intel iMac, we searched and only found complicated solutions (you are right!). We decided it wasn't worth while.
The intel machine arrived yesterday. Apart from what it does, it is a joy to behold. My eMac looks dowdy by comparison.
Any other thoughts on Mail Vinko?
Cheers
Dick
Tadaust.org.au is the only ISP I use and port 25 has worked in the past. I thought that port 110 or 995 would be the issue but I can't get mail thru Mail as the inbox, although I can move it around (and I think the amount of messages in various folders is growing) I still can't access messages and have to force quit to get out.
As for my friend's G3 to Intel iMac, we searched and only found complicated solutions (you are right!). We decided it wasn't worth while.
The intel machine arrived yesterday. Apart from what it does, it is a joy to behold. My eMac looks dowdy by comparison.
Any other thoughts on Mail Vinko?
Cheers
Dick
dick - May 22, 2007 - 8:32 pm
Vinko!
Tadaust.org.au is the only ISP I use and port 25 has worked in the past. I thought that port 110 or 995 would be the issue but I can't get mail thru Mail as the inbox, although I can move it around (and I think the amount of messages in various folders is growing) I still can't access messages and have to force quit to get out.
As for my friend's G3 to Intel iMac, we searched and only found complicated solutions (you are right!). We decided it wasn't worth while.
The intel machine arrived yesterday. Apart from what it does, it is a joy to behold. My eMac looks dowdy by comparison.
Any other thoughts on Mail Vinko?
Cheers
Dick
Tadaust.org.au is the only ISP I use and port 25 has worked in the past. I thought that port 110 or 995 would be the issue but I can't get mail thru Mail as the inbox, although I can move it around (and I think the amount of messages in various folders is growing) I still can't access messages and have to force quit to get out.
As for my friend's G3 to Intel iMac, we searched and only found complicated solutions (you are right!). We decided it wasn't worth while.
The intel machine arrived yesterday. Apart from what it does, it is a joy to behold. My eMac looks dowdy by comparison.
Any other thoughts on Mail Vinko?
Cheers
Dick
vinko - May 22, 2007 - 11:32 pm
Dear Dick,
You should not be concerning yourself with Port 995 if you're not using SSL.
You also should not need to use Port 587 since your ISP is the same as the Service Provider for your email.
I am still not sure what you are seeing with Mail when you say, "... although I can move it around...". What is "it"?
My next suggestion is to delete all the email accounts in Mail and start fresh. Given what you now know as the correct settings. Recreate a new email account within Mail.
Before you do so, you may also want to inquire with your ISP to see if their mail service offers IMAP support. As explained in one of my previous replies.
Regards,
-- Vinko
You should not be concerning yourself with Port 995 if you're not using SSL.
You also should not need to use Port 587 since your ISP is the same as the Service Provider for your email.
I am still not sure what you are seeing with Mail when you say, "... although I can move it around...". What is "it"?
My next suggestion is to delete all the email accounts in Mail and start fresh. Given what you now know as the correct settings. Recreate a new email account within Mail.
Before you do so, you may also want to inquire with your ISP to see if their mail service offers IMAP support. As explained in one of my previous replies.
Regards,
-- Vinko
dick - May 23, 2007 - 12:34 am
"It" is the Inbox pane, which tells me I have '28 messages, 28 unread' and shows my various mailboxes with the number of emails in each. It is greyed out but I can move it around my screen by grabbing the top bit.
I have deleted all the accounts and created a new one called dick@tadaust.org POP.
I feel bad about the time and effort you have put into my problem, but perhaps I could email you screenshots of my preferences.
I don't understand what POP and IMAP are and I think my ISP only offers POP (which has worked in the past) but will ring them when I log out of here. (Tadaust.org.au is for pensioners and is cheap by Aussie standards at $A5.50 a month unlimited - plus calls of course.)
If I am becoming a nuisance Vinko - let me know. I appreciate this service very much and don't like not being financial enough to contribute.
Cheers
Dick
I have deleted all the accounts and created a new one called dick@tadaust.org POP.
I feel bad about the time and effort you have put into my problem, but perhaps I could email you screenshots of my preferences.
I don't understand what POP and IMAP are and I think my ISP only offers POP (which has worked in the past) but will ring them when I log out of here. (Tadaust.org.au is for pensioners and is cheap by Aussie standards at $A5.50 a month unlimited - plus calls of course.)
If I am becoming a nuisance Vinko - let me know. I appreciate this service very much and don't like not being financial enough to contribute.
Cheers
Dick
vinko - May 23, 2007 - 12:45 am
Hi Dick,
You will find that Mac users around the world are normally very eager to help.
Fortunately, we are only 3 hours difference in time zone (Hong Kong Time), hence I am able to respond to you quickly.
Please post screen shots of your Mail's Accounts panes. Including your Mail's Viewer window.
Regards,
-- Vinko
You will find that Mac users around the world are normally very eager to help.
Fortunately, we are only 3 hours difference in time zone (Hong Kong Time), hence I am able to respond to you quickly.
Please post screen shots of your Mail's Accounts panes. Including your Mail's Viewer window.
Regards,
-- Vinko
TechSupport - May 27, 2007 - 10:40 pm
We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.
Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:
http://macosx.com/forums/showthread.php?t=294085
Again, thank you for using Macosx.com. We hope you will consider using us again in the future.
Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:
http://macosx.com/forums/showthread.php?t=294085
Again, thank you for using Macosx.com. We hope you will consider using us again in the future.
dick - May 27, 2007 - 10:44 pm
Thank you Vinko for all your help and effort. I had password problems in accessing my ISP for a fair while and now I am on the net, I have given up on mail for the time being and am using Thunderbird.
Yours is the second email in my inbox that I am replying to and I figure I will take a day or two to get used to Thunderbird (a rather unfortunate name to Australians as thunderbox is slang for outside toilet!)
I will print this correspondence out if I feel the need to try Mail again, but in the meantime I will see how Thunderbird goes.
Mucho gracias once again.
Dick
Yours is the second email in my inbox that I am replying to and I figure I will take a day or two to get used to Thunderbird (a rather unfortunate name to Australians as thunderbox is slang for outside toilet!)
I will print this correspondence out if I feel the need to try Mail again, but in the meantime I will see how Thunderbird goes.
Mucho gracias once again.
Dick
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