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TICKET ARCHIVE -> Unable to install updates or new apps.

cowboynewfie - Sep 14, 2007 - 2:03 pm

I am unable to install new updates or new applications. Eveytime I try to due either I get a message stating that there were errors in the installation and to please try installing again. I am using a 2 Ghz PowerPC G% running on Mac OS X 10.4.8.

ScottW - Sep 15, 2007 - 5:47 pm

Hello,

I recommend using Disk Utility and run the "Repair Permissions" on your drive, this will most of the time solve the issues you are having.

Scott

cowboynewfie - Sep 16, 2007 - 4:12 pm

I tried the disk utility an ran the "repair permissions". However when I try to intall updates or programs I get an error stating that the installation failed as there were unexpected errors

ScottW - Sep 18, 2007 - 10:07 am

Can you provide the exact error messages you are getting on these applications to where you can't install? If your open to it, I could setup a time to remotely control your system with your permission and observation to take a look.

cowboynewfie - Sep 18, 2007 - 11:18 am

I am open to setting up a remote session. I am available after 7pm MST. Let me know what time would work for you.

ScottW - Sep 22, 2007 - 1:35 pm

Okay, tell you what. Download this application: http://www.yuuguu.com/

Send an email to site-support@macosx.com with your email or userid you registered with, and we can communicate through email at that point. I can help this weekend if thats possible or anytime that works w/ both our schedules.

cowboynewfie - Oct 2, 2007 - 12:01 am

Sorry I was unable to respond. I would like to continue further if you are willing. I have downloaded the YuuGuu app.

kellhound1 - Oct 4, 2007 - 9:09 pm

How much RAM do you have on your computer? When you run the installer app, do you have any other applications running in the background: Word, web browser, etc? Have you updated your OS yet? If you have or haven't (really doesn't matter) go to the Apple Support website and download the latest COMBO update, then install.

By the way, what apps are you trying to update and install, and are you using the original install disks?

cowboynewfie - Oct 5, 2007 - 12:38 pm

I am trying to install the latest updates from Apple ie. ITUNES, and other but I keep getting a message stating there there was a problem with the installation and to try again. I also tried to install FLIP4MAC last night and I got the same message.