Ticket Options

Question Profile

Question Details

TICKET ARCHIVE -> Unable to open Photoshop file

bridget - Oct 30, 2007 - 11:43 am

I am getting a message with a Photoshop file I created today that says "Could not complete your request because it is not a valid Photoshop document".

There is nothing special about the file and I have another similar file created a little earlier that opens fine. It is a large file is the only thing I can think of 153MB.

If anyone know any reason or way to salvage it I would appreciate it.

Thanks,

Natobasso - Oct 30, 2007 - 4:08 pm

Make a copy the file before you do anything else.

Which OS X are you running?

Next, I'd recommend using an external hard drive if you have one as a scratch disk. That 150MB file gets HUGE as it needs at least 5x as much HD space as virtual memory in order to allow all your history and other photoshop functions.

Make sure the file extension didn't get changed from .psd to something else (something unrecongizable to photoshop).

Repair permissions and restart and see if that fixes it:
apps/utilities/disk utility/repair permissions.

If none of that works you could trash the photoshop preferences, but save them to the desktop before trashing. Search for 'photoshop' and grab all .plist and .pref files (move them to desktop). PS will recreate these and you might just open your file.

Try opening your file in Preview and see if you get any response, but this is a last ditch effort.

How photoshop allocates RAM and other interesting tidbits:
http://photoshopnews.com/2005/07/07/...otoshop-cs2-2/

Let me know if any of this helps.

bridget - Oct 30, 2007 - 5:06 pm

10.4.10

Okay, I put the file on my external drive (222 GB available), but I can't remember if I try to open it there is it automatically using the scratch disk?

I also ran the repair permissions. Still not working.

When you search for .plst and .pref on OS X where do they reside? Sorry, I still don't have X down very well (am old school for finding preferences etc.

Also, I forgot to mention that I just started using CS3 about 2 weeks ago (have not uninstalled CS2 PS yet just in case.)
It does open in Preview..

Thanks,

Bridget

bridget - Oct 30, 2007 - 6:01 pm

10.4.10

Okay, I put the file on my external drive (222 GB available), but I can't remember if I try to open it there is it automatically using the scratch disk?

I also ran the repair permissions. Still not working.

When you search for .plst and .pref on OS X where do they reside? Sorry, I still don't have X down very well (am old school for finding preferences etc.

Also, I forgot to mention that I just started using CS3 about 2 weeks ago (have not uninstalled CS2 PS yet just in case.)
It does open in Preview..

Thanks,

Bridget

Natobasso - Oct 30, 2007 - 6:02 pm

Though you're still in Tiger, read this article on Leopard and Adobe software. Some issues are being reported:
http://creativebits.org/adobe_finall..._compatability

Don't load the file on the hard drive. Work on the file on your computer, use the hard drive as a scratch disk (preferences in adobe photoshop for file hanlding options/scratch disks).

Preferences reside in the System folder. What do you see when you search for 'photoshop'?

If it opens in Preview (work on a dup of the file, not the original!) then all is not lost. I imagine it's CS3 having an issue.

Which CS3 apps did you install?

bridget - Oct 30, 2007 - 6:07 pm

10.4.10

Okay, I put the file on my external drive (222 GB available), but I can't remember if I try to open it there is it automatically using the scratch disk?

I also ran the repair permissions. Still not working.

When you search for .plst and .pref on OS X where do they reside? Sorry, I still don't have X down very well (am old school for finding preferences etc.

Also, I forgot to mention that I just started using CS3 about 2 weeks ago (have not uninstalled CS2 PS yet just in case.)
It does open in Preview..

Thanks,

Bridget

bridget - Oct 30, 2007 - 6:10 pm

Okay, will check all of this out and try the scratch disk option.

I may just recreate it. I loaded CS3 PS, ID and AI

I get tons when I search 'photoshop'-but not finding the .plst and .prefs.

Is your last name Natobasso Just curious as I used to live in Italy..

Natobasso - Oct 30, 2007 - 6:22 pm

Strange, should be a preference file somewhere on your system...check the Adobe Photoshop folder.

No, natobasso is just my screen name. I'm an American Mutt (lots of nationalities) but mostly Swedish, Russian, German and Dutch.

Can you open the file from within Photoshop with file/open command?

bridget - Oct 30, 2007 - 6:37 pm

Okay, will check all of this out and try the scratch disk option.

I may just recreate it. I loaded CS3 PS, ID and AI

I get tons when I search 'photoshop'-but not finding the .plst and .prefs.

Is your last name Natobasso Just curious as I used to live in Italy..

bridget - Oct 30, 2007 - 6:38 pm

Okay, now I feel really lame. The one easy thing I forgot to do. I tried dragging onto the icon, but forgot to try the open from within app.

Thanks for your help. At least I know a few more troubleshooting tricks.

cheers,

Natobasso - Oct 30, 2007 - 6:41 pm

No, you're not lame. Adobe apps forget to activate/open files when you double click them sometimes after upgrade. You might try making sure your app is fully updated (click on the top of the tool bar for this).

Yay, at least it's working! BTW, you from Italy?

Natobasso - Oct 30, 2007 - 6:44 pm

Example here:
http://www.adobe.com/cfusion/webforu...&enterthread=y

Do a search for 'can't double' to find the item. It talks about Adobe Bridge and losing the ability to double-click files.

Should I close this thread now?

bridget - Oct 30, 2007 - 6:45 pm

Okay, now I feel really lame. The one easy thing I forgot to do. I tried dragging onto the icon, but forgot to try the open from within app.

Thanks for your help. At least I know a few more troubleshooting tricks.

cheers,

bridget - Oct 30, 2007 - 6:48 pm

Thanks again. Very happy it is open. I will read that too.

No, just lived there for many years. I speak Italian so when I saw your screen name I thought you were probably Italian.

Yes, you can close thread.