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TICKET ARCHIVE -> Unable to print postscript files

spetrich - Feb 22, 2007 - 8:06 pm

I have a Canon i560 USB printer that, at one time, printed my Quark and InDesign documents. My version of Quark is OS9 and InDesign is OSX. Now, when I send the file to the printer, the paper comes out totally blank. The part that puzzles me is that some time ago, all worked normally. The only change that I made is that now my printer is routed through my Airport instead of directly from my computer.

gsahli - Feb 23, 2007 - 2:44 pm

As troubleshooting (and maybe a workaround), please try printing to file (OS 9) and PDF to postscript file (OS X), then open each of these files up in OS X Preview and print from there.

Doing this should help identify where the problem is.

spetrich - Feb 24, 2007 - 9:11 pm

I was able to print by going to PDF (OSX) and then lost our electricity due to the snow storm. I will attempt the OS9 fix as soon as I can. Thanks!

gsahli - Feb 24, 2007 - 9:34 pm

OK, let me know. This might be a corrupted file problem. Are you using 10.4/Tiger?

spetrich - Feb 25, 2007 - 12:12 am

Yes. My OS is 10.4.8 Tiger

gsahli - Feb 25, 2007 - 8:25 am

Try these two things -
Reset Printing System, a menu item in Printer Setup Utility. This will require you to re-Add the printer in Printer Setup.

Put your OS X install DVD in and restart, holding down the C key until you can tell it is starting from the DVD. DO NOT start the installer - instead, find Disk Utility in the top (Finder) menus and repair the hard drive using that.