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Question Profile
| DATE | May 2, 2008 |
| TICKET | #337250 |
| STATUS | Closed |
| SUBJECT | Unable to Send Email via Entourage 08 |
| CAT | Computers, Operating Systems, Applications or Connected Devices |
| TYPE | Software Applications |
| DESC | Other Software |
| DESC | |
| PLATFORM | |
| MODEL | |
| PROC | |
| RAM | |
| DRIVE | |
| NAME | Randy |
| USERNAME | hilmanrugs@rugm |
| TECHNICAL | Little Experience |
| ISSUE | Stumped |
Question Details
TICKET ARCHIVE -> Unable to Send Email via Entourage 08
hilmanrugs@rugm - May 2, 2008 - 4:50 pm
I just purchased a MacBook Pro and set up email accounts in Entourage with Verizon and Bellsouth as my ISP's in New Hampshire and Tennessee respectively. I am able to access the Verizon server and mail comes through my incoming third-party server. With Bellsouth, however, I am unable to connect to the Bellsouth server, but I do receive incoming messages from my third-party server. I get an error message telling me hat authentication failed because Entourage does not support any of the available authentication methods - error 17897. I have looked for help all over the web and from Microsoft, Apple and Bellsouth. We have tried every possible configuration to no avail. I am a businessman who switched from an IMB to a Mac because I was pursuaded that MacIntosh would never give me the problems I experienced with Windows XP. I've owned my new machine for 6 days and I am frustrated enough to put it up for sale and return to the PC. Is there no help for a widow's son?
DeltaMac - May 2, 2008 - 10:40 pm
Found this at an Entourage help page:
"Error -17897 (Entourage 2004)
Receive error trying to send mail, or receive mail
Entourage doesn't support the requested authentication method It includes an error code of -17897.
Error when trying to send from a remote location:
None of the authentication methods are recognized
If you are traveling and getting error messages from Entourage when you send mail that "none of the authentication methods are recognized," see "these steps"(*) to connect.
Entourage no longer works with POP3-based MSN accounts. You'll need to convert the account to a Hotmail-based account, which Entourage can then handle just fine. To do this, download MSN for Mac OS X and walk through the setup assistant. It will convert the account for you automatically."
* Here's the link to "these steps" referenced above. - http://www.entourage.mvps.org/faq_to...el.html#travel
Hope this helps you...
- Dale
"Error -17897 (Entourage 2004)
Receive error trying to send mail, or receive mail
Entourage doesn't support the requested authentication method It includes an error code of -17897.
Error when trying to send from a remote location:
None of the authentication methods are recognized
If you are traveling and getting error messages from Entourage when you send mail that "none of the authentication methods are recognized," see "these steps"(*) to connect.
Entourage no longer works with POP3-based MSN accounts. You'll need to convert the account to a Hotmail-based account, which Entourage can then handle just fine. To do this, download MSN for Mac OS X and walk through the setup assistant. It will convert the account for you automatically."
* Here's the link to "these steps" referenced above. - http://www.entourage.mvps.org/faq_to...el.html#travel
Hope this helps you...
- Dale
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