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TICKET ARCHIVE -> Unable to set up router for macbook

James Wilson - Feb 8, 2008 - 12:30 pm

I have just signed up with tiscali to supply my broadband and they have sent me through my wireless router which is a siemens gigset.However the CD which I'm meant to use to configure/set up the router cant be read by my macbook. I'm not sure how i go about setting everything up?

The ADSL light on the router is lit but the 'online' light is not and airport doesn't seem to locate any signal from it. I've also tried using a network cable between the macbook and the router but it still doesn't seem to be able to locate a network

I have typed in the relevant IP address into safari and this brought me through to the router setup pages. However when i typed in the username and password supplied by tiscali i got a message telling me that the connection was lost or something.

I've also had a bit of play in the network settings of the macbook and found a screen which asked me for my username and password but when i did this it attempted to search for a PPPoE host or something and couldn't find one.

As you can probably tell i'm not at all technically minded and have no real experience of using macs so any advise you can provide would be appreciated.

James

gsahli - Feb 9, 2008 - 10:21 am

I can't do this for you - you need to read the manual and find out how to access the router by its web page. If there's no web page access, I don't think you can setup that router with Macs. Here's the general process -
1. login to router with given (in manual) user/password
2. Find the page where you set Connect using DSL and authenticating with PPPoE
3. Enter your PPPoE username/password where required
4. Save changes and logout

On the Mac, make sure in Network prefs that PPPoE is off - only the router does this authentication.

James Wilson - Feb 9, 2008 - 2:25 pm

Thanks for that.

I've accessed the router via the IP address and typed in admin and admin as the username and password. This brought up the setup pages for the router. I found a tab where my tiscali username and password could be entered but when i do this it gives me an error message.

Within this setup area there are a large number of options, I don't suppose you could provide any more detail as to what information I would need to enter as just putting in my tisclai username and password doesn't seem to work.

James

gsahli - Feb 9, 2008 - 5:47 pm

I'm glad you've gotten that far. Can you tell me the exact model of GigaSet, so I can find the manual.
More detail about what you've done so far, and where you got stuck will help, too.

James Wilson - Feb 11, 2008 - 3:46 am

I'll let you have all the details I have tomorrow (i'm at work and obviously can't get on line at home), in the meantime i'm pretty confident its a Siemens gigaset SE587 if that helps at all?

Many thanks for your help on this, its much appreciated..

James

gsahli - Feb 11, 2008 - 8:38 am

I found a product SE567/568, but the user manual doesn't describe the router setup completely. I think you'll need to do this on your own, or call Siemens support - if possible. Or, if you have a longer user manual than the one online (8 pages), you could try asking me questions about specific menu choices.

James Wilson - Feb 13, 2008 - 10:41 am

Thanks for this. I'm going to keep playing with this over the weekend so would appreciate it if you didn't close the call for a bit longer. My plan is to borrow a PC laptop and use this to run the tiscali disk and so set up the router. Once the router is up and running my macbook should pick up the signal and i can go from there? Do you think this is likely to work or will using one (non mac) machine to set it up and then trying to access the internet from a different machine cause problems?

gsahli - Feb 13, 2008 - 12:23 pm

Yes, I think that setting it up from the PC is a good idea and should work. Afterward, you should log in via browser again and see what settings were set/changed, so you can learn from the experience.

My reply here gives you 72 more hours (topics are closed automatically and I have no control over that).

James Wilson - Feb 14, 2008 - 4:26 am

You asked if i could provide any more details on where the setup was failing so i've tried to describe where i get stuck below.

I access the router settings pages using the IP address 192.168.1.1. I go into the tab labelled setup and enter my username and password supplied by tiscali. When i attempt to save these settings i get the following message.

"safari casn't open page http://192.168.1.1/pppoa_modify.htm/pppoa.modify the error was: 'lost network connection' (NSURLE Error Domain: - 1005).

I don't know if this will help you at all?

Many thanks for the continued help

James

gsahli - Feb 14, 2008 - 8:27 am

I think that does help. I think you haven't done things in the right order or something. Please tell me the all the menus and menu choices on the same router web page, plus any instructions Tiscali gave you. The error you gave me says you are trying to set up PPPoA, not PPPoE. If that's what you are trying to do, it is a detail you left out.

It is still possible that the router is faulty, too.