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TICKET ARCHIVE -> Unable to sync with razr after update

pbroussard - Jan 21, 2008 - 12:32 pm

After updating my Mac with the latest security update (2007-009), I am unable to sync my razr v3i with iSync. I now get the following

12:41:44 PM Error [SLVR L7] An unexpected error occured.

12:41:44 PM Error Device "SLVR L7" synchronization failed

I can see the device fine on the desktop and iTunes can communicate with it. I am connecting over a USB cable, and am running 10.4.11. If you have any suggestions, I would appreciate it. I have not seen this error in any posting.

pbroussard - Jan 23, 2008 - 2:48 pm

Here is the info from console. It looks like the phone is now refusing the connection?

2008-01-23 15:47:23.824 iSync[388] SyncServices precondition failure in [ISyncConcreteSession clientRefusedChangesForRecordWithIdentifier:]: I know nothing about a record with identifier 367BCE9A-002B-4418-8143-C9781A9F6B37. Are you sure you got it from this session or from the session's snapshot? If so, perhaps it has been deleted?
15:47:23.826 [iSync:388] ERROR (.sync.SyncConduitManager): Exception catch: [ISyncConcreteSession clientRefusedChangesForRecordWithIdentifier:]: I know nothing about a record with identifier 367BCE9A-002B-4418-8143-C9781A9F6B37. Are you sure you got it from this session or from the session's snapshot? If so, perhaps it has been deleted?
2008-01-23 15:47:25.669 iSync[388] we receive the end of our sync plan

TechSupport - Jan 26, 2008 - 2:50 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=297991

Again, thank you for using Macosx.com. We hope you will consider using us again in the future.