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TICKET ARCHIVE -> Upgrading OS 10.4.11 problem

sallyn - Mar 1, 2008 - 12:46 pm

Help! After accepting the apple update for 10.4.11 and restarting computer the blue bar is not turning blue and has been sitting blank for an hour.
should i reboot or continue to wait.
it appears to be stalled. the bar is completely clear not even a sign that anything is happening. sometimes there's a little noise (rarely in this hour wait). what should i do?

eric2006 - Mar 1, 2008 - 12:56 pm

Try booting into safe mode by holding the shift key on boot up. The computer will take a while to start, but only during the spinning circle phase.

If that doesn't work, try starting from your Tiger install disk and running a disk/permissions repair.

http://kb.wisc.edu/helpdesk/page.php?id=3810

Take out any peripherals and third-party PCI cards if you are still having problems.

Also, try all suggestions in this document:

http://docs.info.apple.com/article.html?artnum=106692

Eric

sallyn - Mar 1, 2008 - 1:10 pm

Hi Eric,
Thanks for getting back quickly. I tried to reboot holding down the shift key. The spinning cirlce comes up and spins for a long time then the computer shuts down.
I can't start up with the system disk because I can't get the cd door to open.
Any other thoughts? Is there a way to manually open the cd door?
Thanks for your help.
Sally
PS i'm communicating currently via a lap top.

sallyn - Mar 1, 2008 - 1:18 pm

eric2006 - Mar 1, 2008 - 1:31 pm

If you startup while holding the apple mouse button down, the system will attempt to eject the drive.

If you still can't get it, you can use fsck in Single User Mode:
http://docs.info.apple.com/article.html?artnum=106214

sallyn - Mar 1, 2008 - 1:44 pm

Eric-- thanks again. The cd door opened and I've started up with the original 10.4 disk. It's reinstalling 10.4.6. It's now verifiying the destination volume. Say a prayer.
Thanks for your help this saturday afternoon.
Sally

eric2006 - Mar 1, 2008 - 2:29 pm

When you update to 10.4.11, try using the combo updater: http://www.apple.com/downloads/macos...updateppc.html

Let me know if you run into any more issues reinstalling/updating,

Eric

sallyn - Mar 1, 2008 - 4:03 pm

Eric,
Reinstalling software failed.
Verified and repaired disk permissions
Then tried to verify disk.
error message came up
"1 volume HFS error volume needs to be repaired"
tried to repair volume. it failed.
message "error: volume cannot be repaired: invalid node structure"

is this repairable some how without erasing the entire disk?
thanks for your help, sally

eric2006 - Mar 1, 2008 - 4:33 pm

"invalid node structure" indicates a problem with the file structure. If you can, try to Archive and Install:

http://docs.info.apple.com/article.html?artnum=107120

This will preserve your old system and files.

If that fails, and if your laptop has a firewire port, you can try to salvage files off the other computer using Target Disk Mode (or clone the system):

http://docs.info.apple.com/article.html?artnum=58583

Also, Disk Warrior may be able to fix this:

http://alsoft.com/