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TICKET ARCHIVE -> usb hd not recognized

jorgemaguid - Jun 28, 2008 - 6:21 am

I have a macbook running OSX 10.5
and I am not able to see the USB HD.
The problem started today when some wireless keyboard update stopped and restarted the mac.
Iam not able to connect the keyboard through BT

DeltaMac - Jun 28, 2008 - 8:07 am

Download and install the OS X 10.5.3 combined updater.
http://www.apple.com/support/downloa...mboupdate.html
Doing that reinstallation will sometimes fix odd glitches that show up after a minor update.

If you still can't see USB devices (and BlueTooth is also a USB device internally), then try resetting your PRAM: Restart your MacBook, while holding Option-Command-P and R keys. You will hear the startup chime. Keep holding those same 4 keys until you hear the chime 2 more times, then release the keys and let your Mac start normally.
You may also try a power-manager reset. Shut off your MacBook, unplug the power adapter, and anything else that is attached. Remove your main battery. Press the power button, and hold for 5 seconds. Release, and plug in power, and reinstall your battery. Try your Macbook.
One of these will have fixed your problem. If not, you will need to take it in for service.
Let me know how it goes...
- Dale

jorgemaguid - Jun 28, 2008 - 1:04 pm

thank you for your advice
It did not work.
I use amicrosoft BT mouse that works fine
I have a PDA that is recognized by BT and a USB memory stick that works fine

rgds/jorge

DeltaMac - Jun 28, 2008 - 1:38 pm

Have you tried that USB hard drive in a different computer?

jorgemaguid - Jul 1, 2008 - 3:05 pm

hi
thank you I did it, the HD looks to be the problem as I attached a different one to the mac book and works fine.
As for the keyboard , I spoke with the technician that sold to me the KB and tomorrow will go to the workshop I was told that it will fix it for me.
I will keep you informed about it.
rgds/jorge

TechSupport - Jul 4, 2008 - 3:10 pm

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=301701

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