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TICKET ARCHIVE -> Virus-like Behavior - Who't the Culprit Quark Or the System
jjc849 - Oct 8, 2005 - 9:44 am
OK - I think I am loosing my mind. NEVER in my 20 years of being a MAC user have I had such extraordinarily stressful time with a couple od jobs.
Issues:
-overly inflated Quark documents (you can see if go from 5mg to 23MB from one back up to the next)
-Qxd docs literally disappearing before my eyes
-Q preferences regulalry corrupting and having to be replaced
-Q application quitting randomly and regularly
-Photoshop renaming files and adding a
#" sign plus some numbers - I noticed this as Q was "collecting for output" and I watched the progress bar collect some items with names i was not familiar with. I NEVER add a # to my doc names
-Q "unable" to make PDFs
- garbled text in second of 2 large Q jobs
-memory issues with Q 6-page doc which has 1 full page bleed image: error on the page says it cannot display image, even though this is the first and only doc and app open at start of day
Troubleshooting:
-spend hours talking to Q - regularly trashing the Prefs. They gave not recommended re-installing
-rename/save as a new version of Q daily or sometimes 2xs
-Q auto save/BU feature on
-have "thumbnail" dragged to replace both Q problematic files
-run Font Fanagler daily
- had to reduce the size of the 72 page Q doc into 6-10± page chapters because it ballooned to over 500MG
-made sure all jpegs/tiffs/eps images ging into the Q doc were sized properly and NOT being reduced within Q
-have run Norton Antivirus on all harddrives & files and the ONLY problem was a small .jpg in the Help folder called printer_word.jpg which I removed this a.m.
Other problems:
-Dreamweaver & Word quit unexpectedly & randomly
-unable to shutdown because Suitcase refuses to quit so shutdown times out
-ran Disk Utility on all but the main system (yet to do today) and got an on one of my main partitions. DU repaired it.
I am unsure what to do next besides shoot Q and move on! I am unsure what will happen at the printer with these images that were collected for the Quark document which seemed to have been re-named. My hunch is that Q will think the image is missing. How do I begin to know who is the culprit here?
Is it time I switch to Tiger?
MAC G4 Powerbook 1.5Ghz
768 MG DDR SDRAM
10.3.9
Q 6.5
PS 7.0
HUGE THANKS to anly and all who respond.
Issues:
-overly inflated Quark documents (you can see if go from 5mg to 23MB from one back up to the next)
-Qxd docs literally disappearing before my eyes
-Q preferences regulalry corrupting and having to be replaced
-Q application quitting randomly and regularly
-Photoshop renaming files and adding a
#" sign plus some numbers - I noticed this as Q was "collecting for output" and I watched the progress bar collect some items with names i was not familiar with. I NEVER add a # to my doc names
-Q "unable" to make PDFs
- garbled text in second of 2 large Q jobs
-memory issues with Q 6-page doc which has 1 full page bleed image: error on the page says it cannot display image, even though this is the first and only doc and app open at start of day
Troubleshooting:
-spend hours talking to Q - regularly trashing the Prefs. They gave not recommended re-installing
-rename/save as a new version of Q daily or sometimes 2xs
-Q auto save/BU feature on
-have "thumbnail" dragged to replace both Q problematic files
-run Font Fanagler daily
- had to reduce the size of the 72 page Q doc into 6-10± page chapters because it ballooned to over 500MG
-made sure all jpegs/tiffs/eps images ging into the Q doc were sized properly and NOT being reduced within Q
-have run Norton Antivirus on all harddrives & files and the ONLY problem was a small .jpg in the Help folder called printer_word.jpg which I removed this a.m.
Other problems:
-Dreamweaver & Word quit unexpectedly & randomly
-unable to shutdown because Suitcase refuses to quit so shutdown times out
-ran Disk Utility on all but the main system (yet to do today) and got an
I am unsure what to do next besides shoot Q and move on! I am unsure what will happen at the printer with these images that were collected for the Quark document which seemed to have been re-named. My hunch is that Q will think the image is missing. How do I begin to know who is the culprit here?
Is it time I switch to Tiger?
MAC G4 Powerbook 1.5Ghz
768 MG DDR SDRAM
10.3.9
Q 6.5
PS 7.0
HUGE THANKS to anly and all who respond.
gomacgeek - Oct 10, 2005 - 10:43 am
Jennie,
I hope I can help you here, but I will try to get this question back into the open forum for others to help also.
It sounds as if you may have multiple issues here, so it may be difficult. I have seen font issues cause problems. Someone on MacFixIt suggested this fix:
"Go into the Apple program Font Book. Under the Edit menu, do Resolve Duplicates. In the Classic Mac OS collection, either disable all of them or just the Times and Times New Roman fonts."
Do your routine maintenance. Run Disk Utility and repair permissions. Quark's installers are famous for screwing up thousands of permissions. I'm not sure why Quark is advising against reinstalling. I'd give it a try, but follow this advice from Macintouch:
"In response to Fred Moore and Kalani Patterson, I believe readers previously reported on MacInTouch that the Quark 6.1 and 6.5 installers make widespread permissions changes on a 10.3x disk. I've discovered that it actually modifies the permissions of whatever folder Quark is being installed into. So, if you let it install into the default Applications folder, it will modify the permissions of the entire contents of Applications, even the files WITHIN packages such as iTunes, which accounts for the VERY long repair log.
The solution is to direct the installer to install Quark into its own folder at the root level of the disk (i.e., not in Applications) and then later move the Quark folder to Applications manually. Repairing disk permissions after installing this way shows no unusual permissions modification, at least for me, repeated on multiple computers."
As for the file names, OS X handles long file names, but some applications that were rewritten from OS 9 don't, shortening the file name and adding some numbers. If you can rename the files with shorter names, that will solve that problem.
Good luck.
Tom
I hope I can help you here, but I will try to get this question back into the open forum for others to help also.
It sounds as if you may have multiple issues here, so it may be difficult. I have seen font issues cause problems. Someone on MacFixIt suggested this fix:
"Go into the Apple program Font Book. Under the Edit menu, do Resolve Duplicates. In the Classic Mac OS collection, either disable all of them or just the Times and Times New Roman fonts."
Do your routine maintenance. Run Disk Utility and repair permissions. Quark's installers are famous for screwing up thousands of permissions. I'm not sure why Quark is advising against reinstalling. I'd give it a try, but follow this advice from Macintouch:
"In response to Fred Moore and Kalani Patterson, I believe readers previously reported on MacInTouch that the Quark 6.1 and 6.5 installers make widespread permissions changes on a 10.3x disk. I've discovered that it actually modifies the permissions of whatever folder Quark is being installed into. So, if you let it install into the default Applications folder, it will modify the permissions of the entire contents of Applications, even the files WITHIN packages such as iTunes, which accounts for the VERY long repair log.
The solution is to direct the installer to install Quark into its own folder at the root level of the disk (i.e., not in Applications) and then later move the Quark folder to Applications manually. Repairing disk permissions after installing this way shows no unusual permissions modification, at least for me, repeated on multiple computers."
As for the file names, OS X handles long file names, but some applications that were rewritten from OS 9 don't, shortening the file name and adding some numbers. If you can rename the files with shorter names, that will solve that problem.
Good luck.
Tom
jjc849 - Oct 10, 2005 - 1:59 pm
Thanks for your input, Tom
Do you think that because I use Suitcase, there is an issue?
Will try your other suggestions and report back.
thx
Do you think that because I use Suitcase, there is an issue?
Will try your other suggestions and report back.
thx
gomacgeek - Oct 10, 2005 - 2:31 pm
Jennie,
There was some issues with Suitcase and Quark in the past, but I don't know of anything recent. I haven't used Suitcase in years, so I'm not that up on the latest problems.
Tom
There was some issues with Suitcase and Quark in the past, but I don't know of anything recent. I haven't used Suitcase in years, so I'm not that up on the latest problems.
Tom
jjc849 - Oct 11, 2005 - 11:40 pm
I repaired the permissions - but was unsure if it would make a huge difference because I had already installed Quark in a different partition than the system applications folder.
Unfortunately things are still unstable. Quark would not make PDFs this afternoon. My work around was to find a different location (usually to my desktop) save it out there and then move it to the job folder. Then I could not save the document - -41 error and an end of file error. I downsaved to V5 and it was OK.
I have no fonts in the Apple font book, they are all controlled by Suitcase. I ran Font Dr. looking for corrupt fonts; I ran the utility in Suitcase too and all came up clear. I am sure the problem lies there. I have a ton and can't take the time to weed through all of them now. I had painstakingly "cleaned' all before even bringing them into Suitcase.
I opened another Q file yesterday that had been created a year ago and it misbehaved, but in a completely different fashion. The master style sheets were not working on the right hand page -- a simple line across the top of the page. Just would not appear when applied to only the right side. Of course when I tried it in a new 5 page empty document it worked fien. Go figure.
This behavior seems so virus-like, but I cannot find anything with Norton. I have never been so frustrated or frazzled by my computer - must be a message here.
Unfortunately things are still unstable. Quark would not make PDFs this afternoon. My work around was to find a different location (usually to my desktop) save it out there and then move it to the job folder. Then I could not save the document - -41 error and an end of file error. I downsaved to V5 and it was OK.
I have no fonts in the Apple font book, they are all controlled by Suitcase. I ran Font Dr. looking for corrupt fonts; I ran the utility in Suitcase too and all came up clear. I am sure the problem lies there. I have a ton and can't take the time to weed through all of them now. I had painstakingly "cleaned' all before even bringing them into Suitcase.
I opened another Q file yesterday that had been created a year ago and it misbehaved, but in a completely different fashion. The master style sheets were not working on the right hand page -- a simple line across the top of the page. Just would not appear when applied to only the right side. Of course when I tried it in a new 5 page empty document it worked fien. Go figure.
This behavior seems so virus-like, but I cannot find anything with Norton. I have never been so frustrated or frazzled by my computer - must be a message here.
gomacgeek - Oct 12, 2005 - 9:33 am
Jennie,
I'm going to send this question back to the open pool so someone else can try to answer it. I understand your frustration, I've been there before with unexplainable computer misbehaviour. I'm out of suggestions right now and I'm sure there is someone else out there with a different idea we've both overlooked. Good luck!
Tom
I'm going to send this question back to the open pool so someone else can try to answer it. I understand your frustration, I've been there before with unexplainable computer misbehaviour. I'm out of suggestions right now and I'm sure there is someone else out there with a different idea we've both overlooked. Good luck!
Tom
TechSupport - Oct 15, 2005 - 10:30 am
This ticket has been moved to the open forums for more exposure.
Please follow this link:
http://www.macosx.com/forums/showthread.php?t=253439
Please follow this link:
http://www.macosx.com/forums/showthread.php?t=253439
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