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TICKET ARCHIVE -> Web Pages Load Slowly
dixonbm - May 1, 2005 - 3:55 pm
I am having a problem with all of my computers connecting to the web. Each time I try to pull up a website it takes 5-15 seconds for webpages to begin to load. When I try to ping a site, typically yahoo or apple, it takes a similar amount of time for the first ping to come back. However there is no evidence of packet loss.
This problem occurs on both my Dual 1GHZ PowerMac G4, my windows machine, and my ibook. My computers connect through two linksys routers, a RT31P2 (Vonage) as my main router, and then a WRT54G for wireless (set up as a gateway). My PowerMac connects via built in ethernet to the RT31P2. I have tried hooking my computer directly to the cable modem and the problem still exists. I have tried Charter tech support 3 times now and they do not see anything wrong with the connection. They suggested Apple tech support which referred me back to Charter again since all of my computers are affected. When I visit speed test sites, the tests all come back great. I have 3mb service and the last test showed 2.85Mb/s down and 292.89kb/s up.
Supposedly charter handles all DNS resolution behind the scenes, but I keep wondering. Any thoughts or suggestions would be appreciated.
This problem occurs on both my Dual 1GHZ PowerMac G4, my windows machine, and my ibook. My computers connect through two linksys routers, a RT31P2 (Vonage) as my main router, and then a WRT54G for wireless (set up as a gateway). My PowerMac connects via built in ethernet to the RT31P2. I have tried hooking my computer directly to the cable modem and the problem still exists. I have tried Charter tech support 3 times now and they do not see anything wrong with the connection. They suggested Apple tech support which referred me back to Charter again since all of my computers are affected. When I visit speed test sites, the tests all come back great. I have 3mb service and the last test showed 2.85Mb/s down and 292.89kb/s up.
Supposedly charter handles all DNS resolution behind the scenes, but I keep wondering. Any thoughts or suggestions would be appreciated.
saverrio - May 1, 2005 - 5:04 pm
This is definatly a service issue not a hardware issue. The only way it would be a hardware issue is if someone is leeching off your wireless connection from and that would slow down your entire network. What is the furthest wireless connected computer in your house? 100 feet? less? more?
Before you do anything listed below take your powerbook to a school or library and connect to see if you still have the same problem, but I am going to go out on a limb and say there is interference over your cable line.
I had a similar problem with my setup. It was the same router and I had a powerbook, powermac, and others, but no matter what computer I used it still had no luck.
It turned out that somewhere in the neighborhood there was construction and somebody nicked the line underground and it took almost 1 year of calling and complaining before they belived me and when they fixed it everything ran so fast. They had egg on their face.
Call charter and INSIST that they send a tech out to test your lines inside and outside. Most likely they wont want to do it, but check your contract, see if there is anything that will make them come out without you having to pay extra.
By any chance have you tried to disconnect the VONAGE and see if that is any different. VONAGE is new technology and they have so many issues that have not been fixed or are unaware of. My uncle has VONAGE thru Comcast and he cant get on the internet at all since he installed the VONAGE, but the phone works great.
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Before you do anything listed below take your powerbook to a school or library and connect to see if you still have the same problem, but I am going to go out on a limb and say there is interference over your cable line.
I had a similar problem with my setup. It was the same router and I had a powerbook, powermac, and others, but no matter what computer I used it still had no luck.
It turned out that somewhere in the neighborhood there was construction and somebody nicked the line underground and it took almost 1 year of calling and complaining before they belived me and when they fixed it everything ran so fast. They had egg on their face.
Call charter and INSIST that they send a tech out to test your lines inside and outside. Most likely they wont want to do it, but check your contract, see if there is anything that will make them come out without you having to pay extra.
By any chance have you tried to disconnect the VONAGE and see if that is any different. VONAGE is new technology and they have so many issues that have not been fixed or are unaware of. My uncle has VONAGE thru Comcast and he cant get on the internet at all since he installed the VONAGE, but the phone works great.
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dixonbm - May 2, 2005 - 7:36 am
I talked to a neighbor who says he has the problem too, but only when he first connects to a web page beginning his session on the net. Then thiings run smoothly for him. I am in a new neighborhood development, so there is construction going on. So you may be on the right track there, but if that is the case, then why would all of their tests come back looking so good, even my speed tests are good. It's just the initial delay.
What I'd really like to do is be able to say this is happening due to a DNS issue or something. Do you know anyone with a lot of network knowledge that might be able to point to where the problem could be coming from.
Thanks Again for the assistance!
As far as the vonage router goes i have taken it out of the picture and I still have the same problem. My parents also have vonage on comcast and they are ok, your uncle may want to try lowering the bandwidth that the vonage uses or maybe even put it behind another router instead of having it set up as the primary router on his system.
What I'd really like to do is be able to say this is happening due to a DNS issue or something. Do you know anyone with a lot of network knowledge that might be able to point to where the problem could be coming from.
Thanks Again for the assistance!
As far as the vonage router goes i have taken it out of the picture and I still have the same problem. My parents also have vonage on comcast and they are ok, your uncle may want to try lowering the bandwidth that the vonage uses or maybe even put it behind another router instead of having it set up as the primary router on his system.
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