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TICKET ARCHIVE -> wireless router interface

969694 - Apr 26, 2008 - 1:47 pm

My mac mini ( leopard os ) will not connect to my wireless router network if the router security function ( pass code ) is activated ... I have windows machines that will connect to the wireless network using the same pass code ... I have tried different pass codes with same results ... when I disable the security function the mac will reconnect to the network ... the router is a linksys 802.11b 2.4 ghz broadband router ... any ideas ? thanks in advance ... Rob

gsahli - Apr 26, 2008 - 4:56 pm

I can't be 100% certain, but I'm guessing you have entered the pass code/password exactly the same on the Mac, and that you are using WEP security?
passwords/pass codes are supposed to be a convenience, but different systems don't interpret them the same. For WEP, the real "pass key" is a 26 digit hexadecimal value. On your Mac, you can select hexadecimal key and then enter the full number and it should work.
I don't know where to find the hexadecimal-converted key for that router - probably in the setup web pages. Or maybe you can get it from a PC in wireless "properties."

969694 - Apr 26, 2008 - 6:12 pm

I have the 26 digit key that was generated by the router ... I have attempted to connect using the key ... the mac seems to be trying to connect, but then gives me a connection "timeout" message after a few seconds.

gsahli - Apr 27, 2008 - 7:20 am

I don't have a linksys here to play with, so I guess I can't be of any more help -- I'm sending you back to the other Techs.

TechSupport - Apr 30, 2008 - 7:30 am

We apologize for not being able to resolve the issue you asked of us. It is the absolute worst case scenario for us to do this. In our review of why this happens, it generally is related to either the particular issue being addressed or frequently, incomplete or incorrect information provided. We hope by moving your request to the public forums that you will be able to get a solution without leaving you empty handed.

Your ticket has been closed with our support team. Your request has just been posted to Mac OS X System & Mac Software and is available for your viewing at:

http://macosx.com/forums/showthread.php?t=300184

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