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TICKET ARCHIVE -> XP Crash

MykelBoard - Aug 13, 2006 - 6:21 pm

My system crashes often with a BSOD error message of

There are no sys files attached. There is a long number with lots of zeros. If that would be useful, I can find it for you.

The circumstances of the crash are always the same. I browse a website (I use Opera and Firefox-- same thing happens) suddenly a page won't load and the browser freezes. Usually after about a half hour of browsing. Then I get the blue screen with the error message above.

I've run virus and spyware scans and there's nothing. Any ideas?

Thanks,
Mykel

tapjpa - Aug 14, 2006 - 12:53 am

Mykel-

If you can post the first couple lines of the error including the long number with the zero's I should be able to help you figure out whats going on.

Jim

MykelBoard - Aug 14, 2006 - 7:21 pm

Here's a link to a photo of the BSOD. Let me know if you have any problem.

http://70.87.81.162/~seidbd/Graphics/bsodirql.jpg

Thanks,
MB

tapjpa - Aug 15, 2006 - 1:02 am

Mykel-

Have you recently added any hardware to this system? Also do you have Roxio Easy CD Creator 5 installed?

Jim

MykelBoard - Aug 16, 2006 - 3:53 am

No new hardware, I have Roxio Media Creator 7. not 5. I occasionally plug in a digital camera. Thanks, MB

tapjpa - Aug 16, 2006 - 6:36 am

I'm not finding anything specific to the error you reported other than with Roxio 5. And nothing at all with this sort of error relating to the activities that seem to cause your crash. Sometimes the best bet is to backup your data and reload the OS. I'm going to place you ticket back out for review by the other techs and hopefully someone else can come up with something better for you than I have.

Jim

- Aug 16, 2006 - 4:29 pm

I thought about that, but I've read lots of complaints on the web that reinstalling windows did NOT solve the problem. And since reinstalling is such a mess, I'd rather keep it as a VERY last resort. Thanks, MB

philippe99 - Aug 17, 2006 - 7:27 am

Hi
http://www.tweaksforgeeks.com/IRQL_N..._OR_EQUAL.html
http://technet2.microsoft.com/Window....mspx?mfr=true
http://support.microsoft.com/kb/314063/en-us

My ideas

(1) bad ram board; try Windows memory Diagnostic (http://oca.microsoft.com/en/windiag.asp) or memtest86

(2) bad/corrupted Logitech Mouseware driver; download the latest

(3) Nvidia bad video driver (Nv4.sys) ; to check:
controls panels > display
parameters tab > advanced > troubleshooting
Set the material acceleration to none
Disable the "Enable the writing combination" checkbox (or something like sorry, my Windows database documenst are in French); test (weel video performance downgrade, but for the test)

Regards
Philippe

MykelBoard - Aug 18, 2006 - 12:35 am

Memtest seems really complicated, I'll wait until the end. I don't think the Logitech is the answer, because my computer doesn't use a mouse, it uses a touchpad. I'll try to Video Driver and see what happens in the test.

These problems seem unlikely though, because the crash always and only occurs while webbrowsing. And usually involved sites that set a lot of cookies or maybe call on Active X in my non-Active X browsers. The worst Villains are MySpace and Yahoo.

--MB